Computacenter

Customer Delivery Manager – IT Asset Refresh

Computacenter

full-time

Posted on:

Location Type: Office

Location: California • New York • United States

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Salary

💰 $120,000 per year

Tech Stack

ITSMServiceNow

About the role

  • Lead and manage several Team Leaders
  • Implement and operate an effective governance model
  • Ensure all contractual Service levels and KPIs are met
  • Drive Customer satisfaction through effective processes
  • Manage and resolve Customer operational escalations
  • Drive continual service improvement and end user experience
  • Develop ServiceNow Dashboards and reports

Requirements

  • 3 years of experience with IT Asset refresh and rollouts
  • ITSM tools such as ServiceNow
  • Experienced practitioner in IT Service Management
  • Trained in ITIL, possibly to Expert status
  • Expert Microsoft Excel and PowerPoint skills
  • Analytical with data
Benefits
  • Competitive compensation plans
  • Long-term career opportunities
  • Attractive mix of benefit plans to contribute to good health
  • Future financial security
  • Peace of mind
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT Asset refreshIT rolloutsIT Service ManagementServiceNowMicrosoft ExcelMicrosoft PowerPointdata analysis
Soft Skills
leadershipcustomer satisfactionproblem resolutionservice improvementanalytical thinking
Certifications
ITIL Expert