Computacenter

Service Manager

Computacenter

full-time

Posted on:

Location Type: Office

Location: California • New York • United States

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Tech Stack

ServiceNow

About the role

  • Provide high-level consultancy role within the specialist area to peer group, customers, and if applicable, direct reports.
  • Manage and implement projects relevant to the specialist area.
  • Manage, develop, and coach a team of staff and implement performance management solutions where required.
  • Develop and motivate the team to help ensure the delivery of function and business targets.
  • Assess situations, issues, and opportunities and escalate when appropriate.
  • Acting as a point of escalation on complex issues and providing appropriate support to other team members.
  • Maintain confidentiality in all business-related matters.
  • Liaise with colleagues to ensure best practice and continual improvement in the delivery of service to the business.
  • Establish productive relationships and networks at the Senior Management level to build and maintain customer relationships.
  • Responsible for managing budget/ P&L to maintain spending in line with budgetary limitations.
  • Make decisions which impact on the success of assigned projects i.e., results, deadlines and budget.
  • Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization.

Requirements

  • Experience managing a P&L
  • Experience managing SLAs, KPIs, and performance metrics
  • Experience in dealing with and influencing multi-tier management
  • Authorized to work in the United States
  • Advanced academic background, preferably to good degree level or equivalent
  • Proven track record of work experience in a challenging commercial environment
  • ServiceNow experience
Benefits
  • Competitive compensation plans
  • Long-term career opportunities
  • Attractive mix of benefit plans
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
P&L managementSLA managementKPI managementperformance metricsproject managementconsultancybudget managementdecision makinginformation security
Soft Skills
team developmentcoachingperformance managementrelationship buildingcommunicationconfidentialityproblem assessmentinfluencingmotivation