IT Operations Manager
Computacenter
full-time
Posted on:
Location Type: Office
Location: California • New York • United States
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Salary
💰 $69,000 - $95,000 per year
About the role
- Manage direct reports in multiple locations using the Engineer Report, Daily Dashboard and other operational reports
- Monitor overall performance of services and following up if service delivery is not meeting expectations
- Deliver service successfully – achieve SLAs, identify & drive glide paths for KPIs, achieve high customer satisfaction
- Hire, train, lead, motivate, develop and manage the performance of direct reports
- Develop continual service improvement plans to ensure that service adequately supports business needs now and in the future
- Create demands, SoWs and complete necessary project documentation/internal forecasting activities
Requirements
- Knowledge management and reporting experience
- Experience managing SLAs, KPIs, and performance metrics
- Must be authorized to work in the United States
Benefits
- Competitive compensation plans
- Attractive mix of benefit plans
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
knowledge managementreportingservice level agreements (SLAs)key performance indicators (KPIs)performance metricsproject documentationinternal forecasting
Soft Skills
leadershipmotivationperformance managementcommunicationteam development