IT Team Manager
Computacenter
full-time
Posted on:
Location Type: Hybrid
Location: California • New York • United States
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About the role
- Manage colleagues in the service at ticket/request level
- Operationally manage employees and teams at work package level
- Act as the first point of contact for technical content
- Ensure timely and quality-assured service delivery
- Support teams in case of technical problems
- Assess and assign customer complaints or risks
- Provide feedback to service management/delivery leadership
Requirements
- At least 2 years of professional experience
- Operational management experience and knowledge
- ITIL Foundation Certification
- Adequate ability to lead a support team
- Ability to perform very well under high pressure
- Professional appearance and demeanor
- Good decision-making and problem-solving skills
- High degree of independence and organizational skills
Benefits
- Attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
leadershipdecision-makingproblem-solvingorganizational skillsability to work under pressureprofessional appearancedemeanor
Certifications
ITIL Foundation Certification