Inside Sales Representative
Computacenter
full-time
Posted on:
Location Type: Office
Location: San Francisco • California • New York • United States
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Job Level
About the role
- Ensures proper delivery of all products and services is completed to customer specifications and meets contractual SLA for their assigned customers.
- Communicates regularly with customer project and implementation teams, Account Managers, Solution Specialists, Finance, and vendors regarding open requests, open quotes, escalated orders, and at-risk projects.
- Partners with business leaders to deliver services that support company objectives and are consistent with Computacenter United States Inc. values.
- Collaborates with Sales, Partner Management, Integration Centers, Finance, and other cross functional teams regarding open and pending customer projects and orders.
- Uses Computacenter United States Inc. systems and process to manage and maintain project timelines and verifies integrity of Computacenter United States Inc. Vendor Supplied Inventory (VSI) to Customers.
- Manages all logistics between Computacenter United States Inc., the Integration Centers, and vendors to ensure scheduled deliveries to customer sites.
- Provides regular data and timeline updates to customers and Computacenter United States Inc. Finance teams.
- Communicates regularly with Commercial Partner Management teams.
- Provides status reports to Account Managers, project teams, and Partner Management.
- Follows defined processes and procedures to manage and coordinate execution of all open requests, open quotes, open purchase orders, escalated orders, and at-risk projects.
- Communicates project timelines and manages escalations with appropriate internal and external partners.
- Reviews all Salesforce CRM reporting and tracking related to open opportunities, assists in managing open opportunities within the team, and follows up directly with customers.
- Working with Account Managers and Inside Sales Managers, creates and maintains accurate forecasts.
- Creates and maintains a database of historical deals, pricing, and technology preferences across the customer base.
- Conducts general administrative project management duties as necessary.
- Embraces and supports Computacenter United States Inc.’s mission and core values.
Requirements
- Bachelor’s degree or equivalent experience
- 1 to 2 years of inside or outside sales experience preferred
- Minimum of 1 year of customer support experience in the IT industry
- Experience using SAP and Salesforce.com or similar ERP and CRM tools
- Legally eligible to work in the United States.
- Customer focused.
- Strong written and verbal communication skills.
- Able to exercise discretion and independent personal judgment to accomplish goals with minimal direct supervision.
- Able to maintain effective lines of communication between high-level internal and external stakeholders.
- Strong interpersonal, problem-solving, time-management, organizational, and prioritizing skills.
- Professional self-starter able to work both independently and collaboratively with others to accomplish goals.
- Able to take ownership of customer projects to create, maintain, and expand opportunities with customers.
- Prefer a strong working knowledge of computer system applications (e.g.: Windows, Microsoft Office, OSX, Salesforce).
Benefits
- competitive compensation plans
- long-term career opportunities
- attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supportproject managementsales forecastingdata managementlogistics managementproblem-solvingtime managementorganizational skillsprioritizing skills
Soft Skills
strong written communicationstrong verbal communicationinterpersonal skillsdiscretionindependent judgmentcollaborationcustomer focusself-starter
Certifications
Bachelor’s degree