Computacenter

IT Service Delivery Manager

Computacenter

full-time

Posted on:

Location Type: Hybrid

Location: California • New York • United States

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Tech Stack

ITSM

About the role

  • Lead and manage the delivery of run and change services to deliver what we’ve promised our customer and our own organization
  • Objectively manage performance of our internal and partner delivery teams
  • Demonstrate understanding of our performance, what it means to our customer’s business, and what we’re doing to improve
  • Look to continually improve both the efficiency & effectiveness of delivery processes and services
  • Identify risks in service delivery, assess commercial implications and take measures to eliminate risk or avoid risks
  • Possibly leading change for our customers, supporting more complex change through collaboration with Group Services colleagues
  • Work with the Snr Delivery Lead/Delivery Director as well as Group Services and other colleagues, to support the account strategy
  • Ensure that Computacenter presents itself as a single, joined-up team to the customer
  • Support the development, negotiation and agreement of contract changes within the Customer account
  • Manage the finances of your account or assigned services to ensure accurate forecasting and cost management
  • Work with the Service Director/Lead and account team to define and support the engagement strategy with the customer

Requirements

  • Legally eligible to work in the United States
  • Bachelor’s degree in Business, Information Technology or related field, or equivalent experience
  • Experienced practitioner in IT Service Management
  • Trained in ITIL, possibly to Expert status
  • Good knowledge and experience of SAP, MS Office and MS Teams
  • Excellent attention to detail
  • Strategic thinking and tactical execution skills
  • Good knowledge of the IT industry and an understanding of IT technologies and products
  • Excellent written and verbal communication skills
  • Comfortable communicating with colleagues in different countries where English is not the first spoken language
  • Good self-organization and time management skills
  • Ability to prioritize and handle multiple requests simultaneously
  • Can build trust, be assertive when required and shows initiative and enthusiasm
  • Resilience, and able to deal with stressful situations
  • Business and financial acumen with strong analytical skills
  • Demonstrate an understanding of product supply chains
  • Commercially astute
Benefits
  • attractive mix of benefit plans to contribute to your good health
  • future financial security
  • peace of mind
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT Service ManagementITILSAPMS OfficeMS Teamsanalytical skillsfinancial managementrisk assessmentperformance managementchange management
Soft Skills
attention to detailstrategic thinkingtactical executionwritten communicationverbal communicationself-organizationtime managementprioritizationtrust buildingresilience
Certifications
Bachelor’s degreeITIL Expert