Client Service Manager
Computacenter
full-time
Posted on:
Location Type: Office
Location: California • New York • United States
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About the role
- Provide high-level consultancy role within the specialist area to peer group, customers, and if applicable, direct reports
- Manage and implement projects relevant to the specialist area
- Manage, develop, and coach a team of staff
- Implement performance management solutions where required
- Develop and motivate the team to help ensure the delivery of function and business targets
- Assess situations, issues, and opportunities and escalate when appropriate
- Act as a point of escalation on complex issues
- Maintain confidentiality in all business-related matters
- Liaise with colleagues to ensure best practice and continual improvement
- Establish productive relationships and networks at the Senior Management level
- Responsible for managing budget/P&L to maintain spending
- Make decisions which impact on the success of assigned projects
Requirements
- Experience managing a P&L
- Experience managing SLAs, KPIs, and performance metrics
- Report the monthly Risk Impact Assessments (RIA) including their effects
- Experience in dealing with and influencing multi-tier management
- You must be authorized to work in the United States
Benefits
- Competitive compensation plans
- Attractive mix of benefit plans to contribute to good health, future financial security, and peace of mind
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
P&L managementSLA managementKPI managementperformance metricsRisk Impact Assessments (RIA)
Soft Skills
team developmentcoachingperformance managementrelationship buildingdecision makingconfidentialityproblem assessmentinfluencingcommunication