Computacenter

Service Delivery Manager, Data Center Hardware

Computacenter

full-time

Posted on:

Location Type: Hybrid

Location: California • New York • United States

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Salary

💰 $135,000 - $165,000 per year

About the role

  • Ensure seamless delivery of various service streams to both internal business partners as well as external customers
  • Manage customer escalations and provide executive-level reporting to ensure customers are kept informed during major incidents and outages
  • Maintain high performance levels for service-related processes and implement improvement activities wherever necessary
  • Take ownership of critical incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident reviews
  • Ensure that systems, procedures, and methodologies are in place to support outstanding service delivery
  • Take accountability for service delivery performance, meeting customer expectations, and driving future demand
  • Collaborate across multiple teams to drive efficiencies both up and down stream within the lifecycle of a project
  • Provide and present accurate and regular reports on performance of the service delivery.

Requirements

  • Proven track record of effectively managing budgets
  • Demonstrated expertise in managing operations and technical resources
  • Extensive experience in delivering high-quality services within a datacenter environment
  • Strong background in process engineering
  • Successfully led and managed large teams, ensuring seamless shift coverage
  • In-depth understanding and practical application of Lean principles
  • Exceptional client-facing and stakeholder management skills
  • Demonstrated experience handling high-pressure situations including escalations, critical incidents, and managing customer expectations under challenging circumstances
  • Bachelor’s degree or equivalent job experience
  • 5 years of experience working within a project management practice
  • Operational ability in a diverse, large-scale environment
  • Knowledge of escalation procedures, incident management, and other disciplines related to service delivery
  • Experience with Microsoft Office Suite
  • Legal authorization to work in the United States.
Benefits
  • Competitive compensation plans
  • Long-term career opportunities
  • Attractive mix of benefit plans to contribute to good health, future financial security, and peace of mind.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
budget managementoperations managementtechnical resource managementservice deliveryprocess engineeringLean principlesincident managementescalation proceduresproject managementdatacenter services
Soft Skills
client-facing skillsstakeholder managementcommunicationteam leadershipproblem-solvingperformance reportingcollaborationaccountabilityadaptabilityhigh-pressure situation management