Computacenter

Customer Engineer

Computacenter

full-time

Posted on:

Location Type: Hybrid

Location: Los Angeles • California • New York • United States

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Salary

💰 $21 - $28 per hour

About the role

  • Provide a range of hardware, software, and network technical support, including troubleshooting, staging and configuration, and resolving tickets for internal and external customers
  • Perform a range of technical work activities at customer site to meet business and customer requirements supporting IMAC activities
  • Document and report on work completed to ensure compliance with Company and Customer Procedures
  • Provide customer service to internal and external customers to ensure consistent experience
  • Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution

Requirements

  • 2 years of work experience
  • Excellent proficiency in written and verbal communication
  • Resiliency/Flexibility
  • Windows and OSX security fundamentals
  • Knowledge and prior use of Ticket-tracking software
  • Familiarity with a broad spectrum of development collaboration tools, including Active Directory, Duo, YubiKey, Google Apps/Suite, and SSO
  • Foundational understanding of Agile
  • Can lift 50+ lbs
Benefits
  • Competitive compensation plans
  • Long-term career opportunities
  • Attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingstagingconfigurationticket resolutionWindows security fundamentalsOSX security fundamentalsAgile
Soft Skills
customer servicewritten communicationverbal communicationresiliencyflexibilityadaptability