Comply365

Support Analyst

Comply365

full-time

Posted on:

Location Type: Hybrid

Location: Bristol • United Kingdom

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Job Level

Junior

Tech Stack

AndroidiOSMacOSTCP/IP

About the role

  • carry out 1st and 2nd line tasks
  • assist on some server and application hosting projects
  • use helpdesk software, dealing with common faults, following procedures, logging work done, escalating issues to 2nd/3rd line
  • Complete scheduled maintenance tasks
  • Keeping systems documentation and procedures updated

Requirements

  • 1-2 years’ of 1st/2nd line experience in assisting end users, resolving issues, setting up computers, purchasing equipment and installing software.
  • Supporting end user devices: Computers running Microsoft Windows 10/11, Apple MacOS Tablets and Phones running Android and iOS
  • Working knowledge of the Microsoft Office and related software, and experience supporting similar environments.
  • A “well rounded” knowledge of core IT fundamentals and the ability to diagnose end users’ issues quickly and come up with creative solutions to problems.
  • Experience of working to SLAs and deadlines
  • Ability to pick up new technology and concepts quickly
  • EntraID (AzureAD), Networking (TCP/IP), antivirus and firewalling (MDR/EDR)
Benefits
  • healthcare plans
  • private medical insurance
  • 27 days holiday, rising with length of service
  • buy/sell holiday
  • promoting work/life balance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
1st line support2nd line supportserver hostingapplication hostingMicrosoft Windows 10Microsoft Windows 11Apple MacOSAndroidiOSNetworking (TCP/IP)
Soft Skills
problem solvingcommunicationtime managementadaptabilitycreativityattention to detailcustomer serviceteam collaborationdocumentationescalation