COMPLY

Solutions Engineer

• Partner with Account Executives and Marketing to drive new business and cross-sell opportunities through expert pre-sales support.
• Lead discovery sessions with prospects to understand their compliance and accountability challenges.
• Translate regulatory and operational requirements into tailored software solutions that address key business needs.
• Configure and deliver engaging, tailored product demonstrations and Proof of Concepts (PoCs) showcasing how our platforms support Regulatory Compliance and Individual Accountability regimes.
• Prepare technical sales collateral, deliver webinars or workshops, support RFP responses, and attend customer/trade events as required.
• Collaborate with Product Management teams to communicate client feedback, competitive insights, market opportunities and influence roadmap priorities.
• Stay informed about evolving regulatory frameworks including SM&CR (UK), MIC (Hong Kong), FAR (Australia), IAF and SEAR (Ireland), and similar regimes globally.
• Visit client sites and attend remote sessions; some travel will be required.

Onboarding Specialist

• Taking ownership of and efficiently managing the onboarding process for multiple clients concurrently.
• Identifying project scope and organizing requirements based on clients’ individual needs; ability to proactively communicate with members of the sales organization pre-project kick-off for account details.
• Establishing strong relationships and rapport with key stakeholders of each account to ensure a high level of satisfaction.
• Becoming a Comply product expert.
• Monitoring, tracking, and reporting on where clients are in the Onboarding process to both internal and external teams.
• Driving escalation and mitigating client issues if they arise during onboarding.
• Training new clients / users on the features of the platform based on their specific needs.
• Successfully transitioning clients to the Customer Success team post-onboarding.
• Using GuideCX (our Onboarding platform) to manage customer onboarding progress and tasks.
• Assist in supporting special projects or other operational functions within the broader onboarding team.

Onboarding Manager

Product Designer

• Lead, mentor, and support a team of product designers across multiple product lines
• Collaborate with product managers and business analysts to translate user research and wireframes into intuitive, modern, and accessible interface designs
• Create and maintain scalable design systems, style guides, and component libraries that support consistency across products
• Provide design specifications, assets, and documentation to support smooth developer handoff
• Apply best practices in UI design, interaction design, and visual hierarchy to produce thoughtful and effective user experiences
• Participate in design reviews and usability evaluations, incorporating feedback to continuously improve designs
• Stay current on UI/UX trends, design tools, and emerging technologies to elevate the quality and relevance of our products
• Champion user experience through data analytics, user research, accessibility best practices, and continuous iteration

Director, User Experience – UX

Account Executive

• Leverage your extensive SaaS sales experience to drive new business opportunities with the world’s largest financial services firms.
• Aggressively prospect and seek out new sales leads and business opportunities by actively networking and utilizing business referrals.
• Manage the full sales cycle with Enterprise prospects using a consultative, relationship-driven approach.
• Build relationships with multiple stakeholders and positively influence them as you lead discovery conversations, product demos and solution discussions.
• Present creative solutions through storytelling and consultative conversations so buyers can easily understand the ROI and value of implementing our solutions.
• Achieve the quarterly and annual revenue targets set by the company and manage and document pipeline and forecast in Salesforce.
• Constantly look for ways to enhance your knowledge of our industry, market, and competitors to provide the sales edge needed to close business and generate revenue.

Enterprise Account Executive

Customer Success Manager

• Own a portfolio of strategic accounts and serve as the central point of contact for day-to-day inquiries
• Proactively manage customer journeys from onboarding to renewal, ensuring continued alignment with business goals
• Establish executive-level relationships with customer stakeholders to understand and influence broader organizational goals
• Influence customer lifetime value through increased product adoption, satisfaction and overall health
• Deliver regular business reviews to ensure customers are achieving – and recognizing – their intended outcomes
• Monitor customer health across usage, relationship quality and adoption metrics to mitigate churn risk and identify growth opportunities
• Use tools like Gainsight and Salesforce to manage customer health scores and maintain CRM data integrity
• Lead critical issue resolution across departments for strategic or at-risk accounts
• Anticipate possible friction points in the customer journey and implement preemptive solutions
• Collaborate cross-functionally with product, sales, onboarding and support teams to relay customer feedback and drive improvements
• Own the end-to-end renewal process, including forecasting, negotiation and close

Senior Customer Success Manager

Compliance

• Work with our Comprehensive clients to provide best in class customer service.
• Work closely with firm stakeholders to provide weekly reports regarding on-going matters.
• Build partnerships with Comprehensive Compliance Consultants working alongside the Comprehensive clients to be effective and efficient with all compliance matters.
• Deliver client support on regulatory filing requests by nurturing cross-departmental collaboration with analysts, consultants, and product development teams to enhance client experience.
• Educate clients on the features of the Comply for RIA platform and their included services to help clients optimize value.
• Respond efficiently to client inquiries and maintain exceptional client satisfaction.
• Review and interpret data received from various sources, identifying any discrepancies in data received.
• Provide one-on-one assistance to clients through phone and email interaction as well as scheduled calendar meetings.
• Ability to proactively manage a book of cases, multi-task, triage incoming requests, in a fast-paced environment efficiently with ethical integrity.
• Manage regulatory support case details in our Salesforce case tracking system.
• Respond to client questions, update clients on project status, and troubleshoot issues in a timely manner.
• Collaborate daily with other internal departments such as Client Support, Product, Development, and Compliance teams to our clients’ needs, both immediate and long-term.
• Provide client feedback and internal recommendations to product team for software enhancement.
• Serve as a partner to the Analyst team to manage regulatory filings through its lifecycle.
• Collaborate with senior management to support strategic planning and decision making on compliance related issues.

Regulatory Operations Specialist

Marketing

• Design and execute Comply’s field marketing strategy across major business and financial hubs, including NYC, San Francisco, and Boston, to drive awareness and pipeline growth.
• Plan and manage executive-level events such as prospect dinners, roundtables, happy hours, and partner activations that align with GTM and revenue priorities.
• Lead Comply’s participation in industry conferences and trade shows by managing sponsorships, booths, speaking opportunities, and all related logistics; with approximately 50% travel required.
• Own a robust calendar of webinars and virtual experiences to engage prospects and nurture leads through the funnel.
• Collaborate cross-functionally with Sales, Demand Generation, Product, and Brand teams to ensure event programs directly support business objectives.
• Develop scalable event playbooks to ensure consistency and operational excellence as the company and marketing function grow.
• Produce 1-3 marketing webinars per month in Goldcast
• Plan and manage Comply’s annual client conference Comply Connect
• Manage Comply’s attendance at 10-30 partner events or tradeshows throughout the year
• Analyze and report on event performance metrics, including ROI, pipeline influence, and attendee engagement, and make data-driven recommendations for optimization.
• Manage annual events budget

Field Marketing Manager

• Prospect within your assigned territory in order to build a pipeline and achieve sales goals
• Lead demos showcasing our Comply Platform, illumis, and Comply for RIA online compliance software applications and other products and services to prospective clients
• Accurately maintain your pipeline and provide reliable forecasts
• Utilize your creativity and drive to build relationships and close business
• Attend various sales events including meetings, seminars, and training
• Track and forecast all activities via Outreach and Salesforce CRM

Account Executive – SMB

• Design and execute Comply’s field marketing strategy across major business and financial hubs, including NYC, San Francisco, and Boston, to drive awareness and pipeline growth.
• Plan and manage executive-level events such as prospect dinners, roundtables, happy hours, and partner activations that align with GTM and revenue priorities.
• Lead Comply’s participation in industry conferences and trade shows by managing sponsorships, booths, speaking opportunities, and all related logistics; with approximately 50% travel required.
• Own a robust calendar of webinars and virtual experiences to engage prospects and nurture leads through the funnel.
• Collaborate cross-functionally with Sales, Demand Generation, Product, and Brand teams to ensure event programs directly support business objectives.
• Develop scalable event playbooks to ensure consistency and operational excellence as the company and marketing function grow.
• Produce 1-3 marketing webinars per month in Goldcast.
• Plan and manage Comply’s annual client conference Comply Connect.
• Manage Comply’s attendance at 10-30 partner events or tradeshows throughout the year.
• Analyze and report on event performance metrics, including ROI, pipeline influence, and attendee engagement, and make data-driven recommendations for optimization.
• Manage annual events budget.

Operations

• Lead the planning and execution of 5-10 product launches a year – managing launch tier requirements, objectives, milestones, and deliverables across multiple functions
• Track all moving parts tied to launches — from technical dependencies to operational handoffs — ensuring nothing is missed
• Establish and manage launch governance and standard operating processes, including full tiered launch requirement checklists, readiness reviews, and go/no-go checkpoints
• Serve as the command center for launch status, providing clear visibility to senior and executive leadership
• Drive alignment across Marketing, Product, Engineering, Client Experience, Finance, Revenue Operations, Legal and Partnerships
• Disseminate go-to-market strategy and messaging across all client- and prospect-facing functions
• Identify and escalate product issues that could impact launch timelines, customer experience, or market perception, ensuring rapid resolution through appropriate channels
• Establish frameworks to measure launch performance, adoption, and business impact
• Lead post-launch reviews, capturing lessons learned and embedding best practices into future processes

Senior Operations and Launch Manager

Salesforce Administrator

• Maintain, configure, and enhance Salesforce instances, including user account management, profiles, roles, permissions, and workflows.
• Ensure optimal system performance by performing regular audits, data integrity checks, and troubleshooting.
• Create and update reports, dashboards, and custom fields to provide actionable insights.
• Manage Salesforce automation tools and lead customization and implementation projects.
• Collaborate with cross-functional stakeholders to implement automation, custom objects, and integrations.
• Provide training and technical support for Salesforce users, ensuring adoption and proficiency.
• Act as a liaison between stakeholders and technical teams to gather requirements and deliver tailored solutions.
• Oversee data imports, exports, and deduplication processes to maintain accurate and clean data.
• Implement and monitor data security measures, ensuring compliance with company policies and industry standards.
• Stay updated on Salesforce releases and new features and identify opportunities to optimize business processes and workflows.

Senior Salesforce Administrator

Performance Marketing

• Are you a high-output campaign strategist who obsesses over performance metrics, embraces AI, and thrives in high-velocity environments? Do you have experience marketing in a complex regulatory environment? COMPLY is looking for a Senior Campaign Manager to lead the development and execution of integrated campaigns that fuel awareness, accelerate pipeline, and convert leads to revenue.
• COMPLY is the leading provider of compliance software and solutions for financial services firms. Our customers face complex, ever-changing regulations—and we’re their partner for staying one step ahead.
• This role is perfect for someone who loves testing, iterating, and scaling campaign programs. Bring your curiosity about what works, what doesn’t, and running experiments for continuous refinement. You'll partner with content, sales, and digital teams to deliver campaigns that are smart, segmented, signal-based—and always performance-driven.