Customer Support Representative

COMPLY

Customer Support Representative managing client support in compliance SaaS sector. Focused on account activations and customer satisfaction within a fast-paced environment.

Posted 7/9/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $49,500 - $55,000 per yearWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Perform set-up and configurations within the Comply platform to effectively activate new client accounts.
Respond efficiently to customer inquiries and maintain exceptional customer satisfaction.
Manage customer account activation implementations to ensure customer satisfaction and meet deadlines.
Review and interpret data received from various sources, identifying any discrepancies in data received and accurately uploading the data into the Comply platform.
Prioritize incoming customer support cases in a high-volume, fast-paced environment.
Manage support case details in our case tracking system.
Respond to customer questions, update clients on project status, and troubleshoot issues promptly.
Collaborate daily with our Technical Support and Product Development teams to represent our customers’ needs, both immediate and long-term.
Manage multiple projects simultaneously, prioritize tasks, and reach deadlines.
Provide efficient productivity and exceed client’s expectations for support.

Requirements

What you’ll need

Bachelor’s Degree with 0-3 years of work experience
Must be open to working multiple West Coast hour shifts including: West Coast Shift 1: 9AM(PST) -5PM(PST) Monday through Friday.
West Coast Shift 2: 12PM(PST)- 8PM(PST) Sunday through Thursday.
West Coast Shift 3: 9AM(PST)-5PM(PST) Monday through Thursday, and 1:00PM-9:00PM (PST) on Friday.
Must be open to work evenings, occasional weekends, and/or holidays.
Major in Accounting, Finance or Economics is a plus!
Excellent customer-facing and communication skills, both written and verbal.
Ability to accurately analyze and interpret data.
Exceptional organizational and time management skills.
Superior troubleshooting, resolution, and analysis skills.
Ability to perform complex tasks and prioritize multiple projects.
Previous experience in a high-volume call environment and/or customer support role is a plus!
Experience with Salesforce.com (or other CRM systems), SaaS technology, MS Office, and software support is a plus!

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account COMPLY Website LinkedIn All Job Openings 201 - 500 employees 📋 Compliance 💸 Finance ☁️ SaaS Compliance
Finance
SaaS COMPLY is a comprehensive compliance solutions provider specializing in helping financial services firms navigate state or SEC compliance regulations. Offering software coupled with consulting, education, and support, COMPLY serves a broad range of clients including broker-dealers, hedge funds, insurance companies, investment advisers, and private equity firms. Their solutions include compliance program management, employee compliance monitoring, risk assessments, regulatory filings, and educational services to elevate compliance programs. With a strong focus on regulatory expertise, COMPLY empowers firms to maintain compliance and manage risks effectively. Customer Support Representative 🔥 52 minutes ago 🇺🇸 United States – Remote 💵 $49.5k - $55k / year ⏰ Full Time 🟢 Junior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Perform set-up and configurations within the Comply platform to effectively activate new client accounts.
Respond efficiently to customer inquiries and maintain exceptional customer satisfaction.
Manage customer account activation implementations to ensure customer satisfaction and meet deadlines.
Review and interpret data received from various sources, identifying any discrepancies in data received and accurately uploading the data into the Comply platform.
Prioritize incoming customer support cases in a high-volume, fast-paced environment.
Manage support case details in our case tracking system.
Respond to customer questions, update clients on project status, and troubleshoot issues promptly.
Collaborate daily with our Technical Support and Product Development teams to represent our customers’ needs, both immediate and long-term.
Manage multiple projects simultaneously, prioritize tasks, and reach deadlines.
Provide efficient productivity and exceed client’s expectations for support. 🎯 Requirements
Bachelor’s Degree with 0-3 years of work experience
Must be open to working multiple West Coast hour shifts including: West Coast Shift 1: 9AM(PST) -5PM(PST) Monday through Friday.
West Coast Shift 2: 12PM(PST)- 8PM(PST) Sunday through Thursday.
West Coast Shift 3: 9AM(PST)-5PM(PST) Monday through Thursday, and 1:00PM-9:00PM (PST) on Friday.
Must be open to work evenings, occasional weekends, and/or holidays.
Major in Accounting, Finance or Economics is a plus!
Excellent customer-facing and communication skills, both written and verbal.
Ability to accurately analyze and interpret data.
Exceptional organizational and time management skills.
Superior troubleshooting, resolution, and analysis skills.
Ability to perform complex tasks and prioritize multiple projects.
Previous experience in a high-volume call environment and/or customer support role is a plus!
Experience with Salesforce.com (or other CRM systems), SaaS technology, MS Office, and software support is a plus! Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Service Associate – Temporary 🔥 1 hour ago Encoura 51 - 200 📚 Education ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Temporary Customer Service Associate at Encoura supporting students and faculty with a focus on customer experience. This role involves working with Amazon Connect in a fast-paced environment. 🇺🇸 United States – Remote 💵 $12 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Software Support Specialist II 🔥 3 hours ago ConnectWise 501 - 1000 ☁️ SaaS 🔒 Cybersecurity 🏢 Enterprise Website LinkedIn All Job Openings Software Support Specialist assisting ConnectWise partners with product issues and ensuring high quality support. Working with cross-functional teams to troubleshoot, resolve, and document technical queries. 🇺🇸 United States – Remote 💰 $585k Seed Round on 2019-06 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🦅 H1B Visa Sponsor Customer Service Representative, Seasonal 🔥 14 hours ago Bally’s Corporation 10,000+ employees 🎲 Gambling 🎮 Gaming Website LinkedIn All Job Openings Customer Service Representative managing customer inquiries and issues with products/services. Engaging actively with callers and providing solutions remotely. 🇺🇸 United States – Remote 💰 $671.4M Post IPO equity on 2021-05 ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required 🗣️🇪🇸 Spanish Required Customer Service Representative – Bilingual English/Spanish 🔥 15 hours ago National Safety Council 201 - 500 🤝 Non-profit 📚 Education 📋 Compliance Website LinkedIn All Job Openings Customer Service Representative delivering high-quality service across various channels for NSC. Handling customer inquiries and technical support while ensuring accuracy and professionalism. 🇺🇸 United States – Remote 💵 $19 - $20 / hour 💰 Grant on 2021-11 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🗣️🇪🇸 Spanish Required Customer Experience Associate I 🔥 16 hours ago Avocado Green Brands 501 - 1000 🛍️ eCommerce 🛒 Retail 👥 B2C Website LinkedIn All Job Openings Customer Experience Associate engaging with customers through various channels to resolve inquiries and maintain service standards. Collaborating with teams to ensure customer satisfaction and meet performance metrics. 🇺🇸 United States – Remote 💵 $19 - $22 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Data InterpretationAccount ActivationTroubleshootingComplex Task ManagementCustomer Inquiry Response

Soft Skills

Communication SkillsTime ManagementCustomer Satisfaction FocusProblem-Solving Skills