CompanyCam

Customer Support

• Provide technical support to external users via email, chat, phone, and Zoom, resolving complex issues related to CompanyCam's app and integrations.
• Be the go-to for Spanish-speaking users, serving as the primary support contact and ensuring they receive the same quality experience as all CompanyCam customers.
• Create and maintain Help Docs, including translating new articles and updating existing content as features and integrations evolve.
• Support cross-functional teams by translating in-app content, marketing materials, and business terminology for Product, Engineering, Marketing, and Brand teams.
• Manage and maintain video content in Spanish, collaborating with other departments to record, update, and keep resources current.
• Troubleshoot and document issues, logging bug reports and feature requests in Jira and using tools like BugSnag and Datadog to dig into errors with Engineering.
• Assist Sales and Customer Success with Spanish-speaking user outreach, account conversion, retention, and collections as needed.
• Share knowledge across the team, helping train new hires, contributing to internal knowledge bases in Notion and Guru, and participating in hiring rounds.

Bilingual Customer Support Specialist

Customer Success Manager

• Own customer health across your book of business by proactively monitoring accounts, identifying risk, and stepping in early to keep customers engaged and on track
• Drive product adoption by educating customers on features, best practices, and new updates through calls, emails, texts, and live training sessions
• Lead retention efforts by working directly with customers considering cancellation or downgrade and developing strategies to retain their business
• Manage renewals by staying ahead of upcoming contract dates and making sure the path to renewal is smooth
• Partner with Account Managers to identify expansion opportunities including additional seats, add-ons, or upgraded packages
• Serve as the primary contact for Spanish-speaking customers, conducting all outreach and training at a professional/business fluency level in Spanish
• Maintain and improve CompanyCam's Spanish-language knowledge base, keeping content current with product updates and flagging gaps as they come up
• Surface feedback and trends from the Spanish-speaking customer segment to internal teams including Product, Marketing, and CS leadership
• Represent CompanyCam at Spanish-specific trade shows or industry events as needed to build relationships within the contractor community

Bilingual Customer Success Manager

Infrastructure Engineer

• work with a small team to build solutions in AWS that keep CompanyCam’s web and mobile applications humming
• collaborate with product engineers to deploy new features and improve existing infrastructure to make it more reliable, resilient, and secure
• bring depth in one or more of the following: database operations and performance tuning, search infrastructure (OpenSearch/Elasticsearch), or observability and monitoring
• help scale and harden the systems that underpin CompanyCam's products as we grow

Senior Infrastructure Engineer

• Own and optimize the Customer Success technology ecosystem, ensuring systems are integrated, scalable, and aligned with lifecycle processes
• Administer and enhance CRM and Customer Success platforms while maintaining strong data governance and process integrity
• Design and implement automation that improves efficiency, reduces manual work, and enhances the customer experience
• Define and operationalize lifecycle workflows across onboarding, adoption, customer health monitoring, renewal, and expansion
• Partner with Customer Success leadership to translate strategy into scalable operational frameworks and playbooks
• Implement predictive customer health scoring and risk detection models using behavioral, engagement, and product usage data
• Develop reporting frameworks and dashboards that provide visibility into key metrics such as GRR, NRR, churn risk, product adoption, and time-to-value
• Deliver insights that inform renewal forecasting, expansion strategy, and resource allocation decisions
• Align cross-functional processes and SLAs with Sales, Product, Support, and Finance to ensure seamless customer handoffs
• Lead cross-functional projects that improve lifecycle execution, remove operational bottlenecks, and scale Customer Success processes
• Evaluate and implement new tools, automation, and AI-driven capabilities that enhance customer lifecycle management
• Establish governance, documentation, and best practices that support long-term operational scalability

Senior Customer Success Operations Manager

Marketing Operations

• Own and optimize the marketing technology ecosystem, ensuring platforms are integrated, scalable, and aligned with go-to-market processes
• Administer and enhance marketing automation platforms while maintaining strong data governance and system performance
• Manage integrations between marketing platforms and Salesforce to ensure reliable data flow and reporting accuracy
• Build and maintain marketing dashboards and reporting frameworks that track pipeline creation, campaign performance, CAC, and ROI
• Design and evolve multi-touch attribution models that accurately measure marketing’s contribution to revenue
• Provide insights that help marketing leadership optimize channel mix, campaign performance, and budget allocation
• Define and operationalize scalable processes for campaign execution, segmentation, and automation workflows
• Own lead lifecycle operations from capture through qualification, opportunity creation, and closed-won
• Partner with Sales to establish and maintain lead routing, follow-up SLAs, and feedback loops
• Support demand generation and ABM programs through segmentation, account scoring, and campaign analytics
• Lead cross-functional projects that improve marketing execution, systems performance, and pipeline generation
• Evaluate and implement new technologies, automation, and AI-driven capabilities that enhance marketing performance

Senior Marketing Operations Manager

Systems Engineer

• Design and implement automation that improves the efficiency and effectiveness of go-to-market teams
• Build AI-powered workflows, prompt frameworks, and automation logic using modern LLM platforms and orchestration tools
• Develop intelligent routing, territory assignment, and operational workflows within CRM and automation platforms
• Continuously test, measure, and optimize automation performance to ensure measurable business impact
• Administer and enhance the Salesforce ecosystem, leveraging advanced automation, flows, and custom functionality
• Support integrations across the GTM tech stack including marketing automation, enrichment platforms, CPQ, and contract management tools
• Design scalable workflows that support lead management, opportunity management, and customer lifecycle processes
• Reduce manual work across marketing, sales, and customer success through thoughtful system design and automation
• Partner with cross-functional teams to translate business requirements into scalable technical solutions
• Prototype and evaluate new tools, AI platforms, and automation technologies that enhance system capabilities
• Maintain system documentation, governance standards, and data integrity across the GTM technology ecosystem
• Build reporting frameworks and dashboards that provide visibility into funnel performance, automation effectiveness, and system adoption

GTM Systems Engineer

Product Marketing

• Define and champion operational excellence across Sales, Marketing, and Customer Success to support scalable revenue growth
• Lead cross-functional initiatives that improve and streamline the end-to-end revenue process from lead management through renewal and expansion
• Partner with GTM leadership on revenue planning, forecasting, and strategic initiatives
• Play a key role in sales planning activities including territory design, quota setting, pipeline reviews, and headcount modeling
• Own and optimize the GTM technology stack, with a focus on Salesforce and the broader revenue ecosystem
• Identify opportunities to automate and improve workflows, data quality, and reporting accuracy across revenue systems
• Evaluate and govern new tools and technologies that support GTM performance and operational efficiency
• Lead the development and implementation of AI-driven improvements across the GTM tech stack and revenue workflows
• Maintain oversight of key revenue operations processes including deal desk support, pricing approvals, and sales compensation administration
• Develop and manage reporting frameworks that provide visibility into pipeline health, conversion, retention, and revenue performance
• Provide data-driven insights that help leadership evaluate performance and identify growth opportunities
• Lead, mentor, and develop members of the Revenue Operations team while fostering a culture of accountability and continuous improvement

Senior Manager, GTM Systems

Executive Assistant

• Support the delivery of first-class governance across the group
• Ensure corporate governance for Climate Asset Management and Fund companies
• Assist Legal Director and COO in corporate governance processes
• Provide support to Climate Asset Management Board and various Committees
• Maintain the governance structures and procedures