Community Veterinary Partners

Customer Support

• Communicating with current and prospective clients via phone or face-to-face
• Communicating with referring Veterinarians via email or phone
• Maintain a clean and organized area
• Navigate our veterinary computer system by checking clients in and out

Customer Service Representative

• Assist clients with exceptional customer service
• Provide compassionate care to all patients
• Handle phones calls, emails, texts, and process messages
• Book, confirm, and manage appointments, surgeries, and procedures
• Maintain accurate client records and update information as needed
• Troubleshoot client communication issues
• Maintain a clean and neat reception area

Veterinary Customer Service Representative

• Greet clients and pets warmly, ensuring a positive experience from check-in to check-out
• Manage phone calls, appointment scheduling, and client communications
• Maintain accurate and organized patient records and client files
• Process payments and assist with billing inquiries
• Coordinate with veterinarians and technicians to ensure a smooth daily workflow
• Provide compassionate support to clients during both routine visits and emotional situations.

Manager

• Due Diligence & Pre-Close / Pre-Opening Preparation: Partner with the cross-functional teams to identify operational, compliance, staffing, and systems-related risks for both acquisitions and DeNovos. Own the resolution plan for all integration or readiness issues discovered in diligence or construction phases, coordinating directly with relevant departments. Provide input on hospital readiness, red flag tracking, and overall timeline adherence to ensure a seamless handoff to Operations.
• DeNovo Coordination & Launch Management: Serve as the project coordinator for DeNovo hospitals from late-stage construction through grand opening. Partner closely with Real Estate, Operations Services, IT, HR, Marketing, and Procurement to ensure every task is completed on schedule and dependencies are met. Track, validate, and escalate cross-departmental task progress using Smartsheet or other project management tools. Oversee DeNovo site readiness, vendor setup, system configuration, and pre-opening staff onboarding. Lead on-site support for opening week and transition to steady-state operations.
• Full Integration Ownership (Acquisitions): Serve as the single-threaded owner for hospital onboarding and integration tasks across all departments. Coordinate cross-functional workstreams to ensure all milestones and deliverables are completed on time. Proactively identify gaps, escalate risks, and ensure accountability across departments.
• Compliance & Licensing Management: Maintain end-to-end responsibility for all required state, local, and vendor-specific compliance items for both acquired and DeNovo hospitals. Track and manage facility, pharmacy, radiology, DEA, and other permits through application, renewal, and final approval. Stay informed of regulatory updates and proactively resolve any roadblocks.
• Vendor & System Setup: Coordinate with IT, Procurement, and Operations Services on system setup, vendor onboarding, and equipment validation. Ensure accurate configuration of HRIS, payroll, purchasing, and clinical systems prior to go-live or opening. Monitor and confirm resolution of any system or vendor issues.
• Staff Onboarding & Engagement: Lead hospital visits for site assessments, close/opening support, and staff introductions. Facilitate team training, system orientation, and follow-up sessions to ensure staff confidence and adoption. Serve as the primary liaison between Support Center teams and hospital leadership.
• Communication, Tracking & Documentation: Maintain clear, professional communication with all internal and hospital stakeholders. Track and report task completion across departments; ensure all deliverables are accurate, documented, and completed. Keep leadership informed of risks, delays, and escalations well in advance.
• Quality Control & Continuous Improvement: Double-check all documents, trackers, and deliverables for accuracy before submission. Identify recurring challenges and propose scalable, process-improvement solutions. Contribute to the evolution of both the Integration Playbook and DeNovo Field Guide.

Field Integrations & DeNovo Manager

Bookkeeper

• Acts as liaison between location managers and the payroll processing department
• Performs payroll related tasks and provides support for multi-state payroll, consisting of 3500+ employees
• Ensures timely payroll processing and adherence to company policies and procedures
• Maintains records in ADP’s Workforce Now payroll system, verifies payroll entries, performs calculations, and collects data for electronic storage
• Requires an understanding of basic tax calculations, pro-rata salaries, garnishments, and commissions
• Performs various reconciliations
• Responsible for analyzing data, creating and maintaining spreadsheets and providing audit support

Payroll Associate

Technical Project Manager

• Responsible for the planning, execution, and delivery of projects from initiation to completion
• Lead and manage projects such as implementation of veterinary software solutions (including PIMS), adoption of new digital platforms, integrations, and enhancement of data management and analysis systems in veterinary care
• Develop project plans, collaborate with cross-functional teams to define requirements, and manage risks and challenges
• Implement project management methodologies to organize functional teams and vendors while tracking and reporting on progress
• Foster collaboration, communicate updates to project team members, vendors, and stakeholders, and perform post-implementation reviews
• Stay updated on veterinary technology trends
• Reports to: VP, Information Technology

Customer Service Representative

Veterinary Customer Service Representative

Veterinary Customer Service Representative

Field Integrations & DeNovo Manager

Payroll Associate

IT Project Manager