Community Veterinary Partners

Manager

• Administrate all human resource functions including staff recruitment, hiring, training, scheduling, performance evaluations, counseling, and terminations.
• Manage annual performance evaluations.
• Responsible for performance evaluations for supervised staff with the assistance of the department lead.
• Implement and maintain Employee Safety and Disaster Plan procedures and manuals.
• Assure compliance with OSHA and Workers’ Compensation programs.
• Distribute all necessary communication materials with staff, including policy changes, relevant information discussed at meetings, and client feedback.
• Mediate personnel grievance, documenting all reprimands and counseling meetings.
• Keep CVP management informed of all relevant issues regarding staff, client issues, premises or equipment needs, etc.
• Respond to client concerns in a timely and appropriate manner.
• Resolve medical client complaints in partnership with the Lead Veterinarian and RDO.
• Implement marketing activities in partnership with CVP and the Lead Veterinarian.
• Assure premises, physical plant and equipment are in safe, clean, and optimum working condition, including the scheduling of regular maintenance.
• Assure compliance with all regulatory issues including radiation monitoring, business permits and licenses, and animal control ordinances.
• Maintain, and when necessary, amend client education handouts.
• Oversee inventory purchasing and management within budget guidelines.
• Schedule and attend all required meetings, including staff meetings and the hospital leadership team meeting.
• Administer the hospital’s patient reminder system.
• Oversee implementation of client wellness program and guidelines and monitor compliance in partnership with CVP.
• Manage the hospital practice management system.
• Monitor, implement, and evaluate client communications (i.e., direct mail, signage, social media accounts).
• Ensure that the marquee is updated with timely messages.
• Responsible for leading the development of referral relationships with humane societies, pet stores, etc.
• Attend community functions to build potential client base.
• Participate in the yearly budgeting process, monthly P&L reviews and discuss weekly financial reports with the lead doctor.
• Proactively monitor financial progress of hospital, analyze results, and adjust, if necessary, to ensure all budget goals are achieved.
• Partner with RDO to submit capital expense requests per CVP guidelines.
• Verify accuracy of vendor statements and match appropriate invoices to statements.
• Prepare the weekly CVP Business Package.
• Responsible for managing the bi-weekly payroll process.
• Oversee daily cash, check deposits, and manage local banking relationships.

Practice Manager

Client Services Representative

• Answer a high volume of phone calls
• Provide information about our products and services
• Checking in/out clients
• Document and update patient records
• Coordinate and schedule appointments and surgeries
• Process invoices and payments
• Respond to client emails/texts and process faxes
• Communicate with doctors and technical staff to ensure pet health care needs are taken care of
• Various other clerical duties as assigned

Client Service Representative

• Administrate all human resource functions including staff recruitment, hiring, training, scheduling, performance evaluations, counseling, and terminations
• Manage annual performance evaluations
• Keep CVP management informed of all relevant issues regarding staff, client issues, premises or equipment needs
• Respond to client concerns in a timely and appropriate manner
• Implement marketing activities in partnership with CVP and the Lead Veterinarian
• Assure compliance with all regulatory issues including radiation monitoring, business permits and licenses, and animal control ordinances
• Maintain, and when necessary, amend client education handouts
• Oversee inventory purchasing and management within budget guidelines
• Participate in the yearly budgeting process, monthly P&L reviews and discuss weekly financial reports with the lead doctor
• Responsible for managing the bi-weekly payroll process