Community Services Group - CSG

Program Manager

• Assists with the general program management and location operation of the mental health programs at the direction of the program director.
• Reports directly to the Program Director.
• Monitors program and employee compliance to all company policies and procedures and all regulatory standards.
• Supervises, trains, and oversees the performance management of program employees.
• Responsible for employment decisions during the life cycle of their team members.
• Assists in recruiting, interviewing, and hiring of employees.
• Develops educational and training materials, presents educational materials on various aspects of programs, and provides technical assistance to employees.
• Ensures the development and implementation of individual program plans and activities.
• Reviews financial documentation/billing and performs on-site audits of individuals’ funds and petty cash funds.
• Serves as team leader for staff interdisciplinary/multidisciplinary team meetings.
• Directs and ensures effectiveness of program’s daily operations including incident management.
• Fulfills duties and responsibilities of the Program Director in a temporary acting capacity in the absence of Program Director.
• Assists in the development of data collection methods to report and monitor program activities, and analyzes data to determine if the activities provided are meeting program goals.
• Provides coverage in emergency situations.
• Willing to learn and model the five principles of trauma-informed care; safety, choice, collaboration, trustworthiness, and empowerment.
• Commitment to promote cultural, racial, language, and gender access, diversity, equity and inclusion.
• Participates in quality assurance/quality management (QM) activities related to the programs specified in the QM plan.

Assistant Program Director