Community Services Group - CSG

Program Manager

• Provides management, oversight, and leadership in compliance with regulations and contractual relationships.
• Aligns with Community Services Group’s (CSG) mission and core values.
• Supports adult mental health residential programs located primarily in Lancaster County.
• Manages program and employees in compliance with company policies and procedures and all regulatory standards.
• Monitors delivery of services to maintain quality of care.
• Oversees incident management and follow-up.
• Ensures compliance with regulations related to employee qualifications and training requirements.
• Approves employee leaves and schedules and authorizes or assigns overtime.
• Develops program budget and monitors financial growth of program.
• Interviews and hires employees and plans, manages, and directs work of employees.
• Oversees billing and manages referrals.
• Maintains 24/7 availability to the employees so emergencies may be minimized and so that care may be constant and effective.

Program Director

General

• Develop relationships where those we support live, work, or in a community setting, in order to promote and ensure their emotional, physical and personal well-being.
• Assist adults in the development of appropriate life skills necessary to reach their highest level of potential including interaction with others, cooking, housekeeping, money management, personal hygiene, and other skills in appropriate settings.
• Support the individuals' preferences and ensure their interests are honored.
• Actively search for opportunities for those you serve to experience life in their homes and communities based on their hobbies and interests utilizing community resources to promote community integration, independence, and Interdependence.
• Help individuals reach their goals to be more independent by offering guidance, instruction, and role modeling.
• Completes all required documentation including electronic health record in an accurate, timely, and professional manner.
• Collaborates and cooperates with involved agencies, family members, and other service providers; participates in meetings and provides relevant information.
• Provides support and assistance to individuals in arranging for medical care when responsible to do so and follow health care recommendations including individuals to follow all dietary guidelines as recommended.
• Conducts fire drills, manages emergency situations during assigned work shifts, and provides coverage in emergency situations.

Direct Support Professional – DSP

Advisor

• Participate in the development and implementation of each individual's Treatment/Support/Recovery Plan.
• Assist individuals where applicable in the management of the symptoms of their mental illness and establishing their own recovery plan.
• Assist individuals in the development of appropriate skill building necessary for living independently in the community.
• Utilize community resources to promote community integration, independence, and interdependence.
• Communicates and cooperates with on-site team, individual’s family, involved agencies, and the community in providing relevant information when needed and applicable.
• Provides support and assistance to individuals in arranging for medical care when responsible to do so and follows health care recommendations.
• Prepare meals, including individuals where regulations allow and encourage individuals to adhere to dietary guidelines.
• Models for team members and supports them in shadowing and training during task completion.
• Conducts fire drills, manages emergency situations during assigned work shifts, and provides coverage in emergency situations.
• Assists individuals in monitoring and/or administering medications.
• Be willing to learn and model the five principles of trauma informed care; safety, choice, collaboration, trustworthiness, and empowerment.
• Have a commitment to promote cultural, racial, language and gender access, diversity, equity and inclusion.

Behavioral Health Advisor

• Provide leadership and program oversight in the supervision of intellectual and developmental disability (IDD) Community Homes.
• Communicate and foster company values and philosophies as well as general program management.
• Support your team by fostering open communication, setting clear expectations, and providing necessary resources, training, and regular feedback.
• Enhance quality of the individuals’ lives by promoting inclusion, recovery, and integration into the community.
• Ensure implementation of individual program and behavioral plans and activities.
• Oversee the maintenance and completion of documentation required by the company, state or federal regulations, etc.
• Account for the management of program budgets, petty cash and the oversight of the financial transactions of the individuals.

Program Manager – IDD Community Home Services

Community Manager

• Responsible for the daily operation of one or more community home for adults with intellectual and developmental disabilities.
• Delegate work, assign duties, and complete tasks of direct support staff.
• Support team by fostering open communication and setting clear expectations.
• Provide necessary resources, training, and regular feedback.
• Ensure health, safety, and welfare of individuals within the program.
• Coordinate and ensure development of shifts, activities, and routines.
• Serve as direct supervisor of direct support staff, interviewing, hiring, orienting and training.
• Participate in the company’s on-call system.
• Transport individuals for meetings, appointments, or community activities.

Program Director

Direct Support Professional – DSP

Behavioral Health Advisor

Program Manager – IDD Community Home Services

Program Supervisor – IDD Community Home Services