Community Dental Partners

Bilingual

• Work very closely with the dentist and play a big role helping patients understand needed dental care
• Understand and comprehend all of the day-to-day duties of front office staff
• Have clinical conversations with patient(s) about treatment
• Accurately prepare consent forms and get parental approval before treatment begins
• Explain insurance benefits and limitations, out of pocket expenses and financing options with the patient and/or parent(s) after the exam
• Collect fees per patient’s insurance or visit
• Help the office manager send claims and codes
• Understand pre-authorizations, narratives, and send PA and intraoral pictures
• Provide support to the Greeter and Insurance Specialist
• Clean/maintain front office area/lobby
• Perform other duties as assigned

Treatment Coordinator, Bilingual

• Welcome and prepare patients for dental exams, making them feel at ease.
• Take high-quality digital X-rays with precision.
• Assist dentists during a variety of treatment procedures.
• Ensure a sterile, well-organized exam and treatment environment.
• Educate patients about treatment options and aftercare.
• Provide teeth polishing and sealant placement procedures.
• Manage patient appointments and care.
• Uphold stringent sterilization standards.
• Foster a warm, engaging atmosphere for patients throughout their visit.
• Training takes place at CC Saratoga; after 45 days, relocate to CC Staples.
• Schedule: Monday-Friday & 1 Saturday a month (Full-Time).

Registered Dental Assistant, Bilingual

• Welcome and prepare patients for dental exams, making them feel at ease. Take high-quality digital X-rays with precision. Assist our dentists during a variety of treatment procedures. Ensure a sterile, well-organized exam and treatment environment. Educate patients about treatment options and aftercare. Shine in providing teeth polishing and sealant placement procedures. Be a key player in managing patient appointments and care. Uphold stringent sterilization standards. Foster a warm, engaging atmosphere for patients throughout their visit.

• Serve as the first line of customer service for all patients and visitors entering the office
• Greet patients upon arrival and set a positive tone
• Obtain insurance information, review for accuracy, and route to appropriate staff
• Hand out and review paperwork for accuracy; handle routine questions
• Change and update patient status in the computer according to established guidelines
• Verify insurance and frequencies when needed
• Assist with attaching payments, sending claims, checking billable x-rays
• Clean and maintain front office area/lobby
• Support patients, staff, and doctors; provide bridge between front and back office
• Perform other duties as assigned

Patient Registration Coordinator, Bilingual

• Answer phones
• Greet and check in patients and hand out necessary paperwork
• Confirm patient's insurance coverage eligibility/updates changes
• Build patient or family file in system
• Scan and file patient records
• Schedule and confirm appointments
• Handle routine questions about appointments, policies, insurance and treatments
• Manage consent forms
• Collect fees per patient’s insurance
• Clean/maintain front office area/lobby
• Any and all other duties assigned by Practice Manager

Orthodontic Front Desk, Bilingual

Call Center Representative

• Answer inbound calls and call patients who are due for their dental exams
• Reach out to existing/potential patients to provide information about services and gather information needed for appointments
• Create and confirm appointments following outlined processes
• Assist patients with their needs and provide a unique experience on the phone and in the practice
• Meet departmental goals for inbound and outbound call volume and convert leads into appointments

Treatment Coordinator, Bilingual

Registered Dental Assistant, Bilingual

Registered Dental Assistant, Bilingual

Patient Registration Coordinator, Bilingual

Orthodontic Front Desk, Bilingual

Call Center Representative, Bilingual