Front Office – Treatment Coordinator, Bilingual
Community Dental Partners
Front Office Treatment Coordinator, Bilingual
Community Dental Partners
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $18 per hour
Job Level
Mid-LevelSenior
About the role
- Reports to Practice Manager and partners with Billing, Clinical, and Operations
- Work closely with the dentist to help patients understand required dental care
- Understand and perform day-to-day duties of front office staff
- Have clinical conversations with patients about treatment recommendations
- Accurately prepare consent forms and obtain parental approval before treatment begins
- Explain insurance benefits and limitations, out-of-pocket expenses, and financing options after exams
- Collect fees according to patient’s insurance or visit
- Assist office manager with sending claims and codes
- Understand and manage pre-authorizations, narratives, and sending PA and intraoral pictures
- Provide support to the Greeter and Insurance Specialist
- Clean and maintain front office area/lobby
- Perform other duties as assigned
- Work schedule includes Tuesday–Saturday at Smile Magic Dallas - Buckner
Requirements
- Bilingual (job title indicates bilingual requirement)
- High School graduate or equivalent
- Written and verbal communication skills
- Customer service
- Multitasking and prioritizing
- Dependability
- Problem-solving
- Ability to work under pressure
- Attention to detail
- Ability to work as a team player
- Knowledge of computer software applications
- Ability to communicate effectively with patients and co-workers
- Ability to adhere to safety policies and procedures
- Ability to use good judgment and maintain the confidentiality of information
- Ability to work with minimal supervision; self-starter and demonstrates initiative
- Flexible and innovative; highly adaptable to the dynamic business environment
- Strong demonstration of task completion and dedication to detail
- Strong customer service and relationship-building skills
- Ability to understand pre-authorizations, narratives, and submit prior authorizations with intraoral pictures
- Ability to explain insurance benefits, limitations, out-of-pocket expenses, and financing options
