Community Capital Management, LLC

IT Support

• Individually examine each community for repair issues
• Assist Community Managers with processing letters and contacting vendors
• Collaborate with Corporate staff on data entry and other duties as assigned
• Drive through communities up to 90% of the time

Site Visit Specialist

Chief Marketing Officer

• Lead Revenue Growth & Sales Performance
• Own revenue targets, pipeline performance, and sales results
• Drive consistent new client acquisition and business development efforts
• Improve proposal conversion rates, pricing discipline, and overall sales effectiveness
• Implement structured sales processes, accountability systems, and performance tracking
• Monitor key sales metrics and use data to drive continuous improvement
• Manage Pipeline Strategy & Forecasting
• Build and maintain a high-quality sales pipeline
• Develop accurate sales forecasts and revenue projections
• Track funnel metrics and conversion performance
• Identify bottlenecks and implement process improvements to accelerate growth
• Provide regular reporting and insights to company leadership
• Develop and Lead the Sales Team
• Recruit, onboard, coach, and develop sales professionals
• Establish clear performance expectations, KPIs, and accountability measures
• Foster a culture focused on ownership, responsiveness, and results
• Support team members in achieving individual and organizational goals
• Conduct regular performance reviews and development planning
• Oversee New Community Onboarding
• Own the new community onboarding process from contract execution through operational handoff
• Design and improve onboarding workflows, timelines, and implementation plans
• Coordinate with operations, accounting, homeowner services, compliance, and leadership teams to ensure successful launches
• Ensure commitments made during the sales process are delivered during implementation
• Continuously improve the onboarding experience for new communities and Board Members
• Expand Strategic Partnerships
• Build and strengthen relationships with developers, builders, real estate professionals, attorneys, and industry partners
• Develop referral channels that generate qualified opportunities
• Represent CMGT at industry events, networking functions, and community association conferences
• Identify new market opportunities and growth initiatives
• Lead Marketing Strategy
• Align marketing efforts with sales objectives and revenue goals
• Oversee lead generation campaigns, digital marketing initiatives, and brand awareness programs
• Ensure messaging reflects CMGT's commitment to service, innovation, and community success
• Evaluate marketing performance based on qualified opportunities and business outcomes
• Collaborate with internal and external marketing resources to maximize impact
• Drive Systems, Technology & Process Improvement
• Champion CRM adoption, reporting accuracy, and sales process discipline
• Leverage technology, automation, and AI tools to improve efficiency and decision-making
• Use analytics to identify opportunities for growth and operational improvements
• Support CMGT's ongoing innovation initiatives and technology strategy

Director of Sales and Marketing

Compliance

• Perform preventive maintenance on community buildings, amenities, equipment, and common-area assets.
• Complete repairs involving unclogging toilets, touch-up painting, replacing outdoor shower heads, tightening playground equipment, changing light bulbs, changing air filters, fencing, gates, signage, mail kiosks, pool furniture, etc.
• Inspect facilities and identify maintenance needs before they become major repairs.
• Perform pressure washing, touch-up painting, and general upkeep.
• Maintain tools, equipment, vehicles, storage areas, and inventory.
• Assist with seasonal projects, storm preparation, emergency response, and post-storm cleanup.
• Supervise and provide daily direction to maintenance staff.
• Assign and prioritize daily work assignments.
• Inspect completed work to ensure quality standards.
• Train and mentor maintenance employees.
• Coordinate maintenance schedules.
• Monitor inventory and recommend purchases.
• Obtain estimates and pricing for repairs and projects.
• Recommend preventative maintenance schedules.
• Assist with maintenance planning and capital improvements.
• Ensure OSHA and safety compliance.
• Maintain maintenance logs and work records.
• Coordinate vendors and contractors.
• Monitor contractor performance and verify completed work.
• Report deficiencies to management.
• Schedule vendor access and maintain project documentation.
• Maintain entrances, clubhouse, pool, playgrounds, parks, trails, mail kiosks, and common areas.
• Perform daily litter and debris removal.
• Monitor landscaping, irrigation, drainage, and common property.
• Identify hazards and assist with beautification projects.
• Conduct routine inspections using Association software.
• Document covenant violations with photographs and detailed notes.
• Report maintenance deficiencies and safety concerns.
• Maintain accurate inspection records.
• Communicate professionally with homeowners as appropriate.

Facilities & Compliance Supervisor

Community Manager

• Serve as the primary point of contact for property owners and board members
• Oversee vendor relationships and service contracts
• Manage property maintenance and work orders
• Coordinate with the corporate office and collaborate across departments
• Handle budget management
• Respond to emails, phone calls, and action items from residents and board members
• Organize and manage HOA board and annual meetings
• Ensure community compliance with governing documents

Community Association Manager

Customer Support

• Serving as the primary in-office support team member.
• Acting as a backup for inbound/outbound resident calls and action items.
• Verify and update contact information in Management software.
• Effective and Personal Communication with Residents.
• Monitor Key/Access Codes Check In/Check Out for Homeowners Daily.
• Facilitate Rental/Reservations of Association Amenities.
• Post office pickups and return mail processing.
• Attend all company and department-assigned meetings.

Site Visit Specialist

Director of Sales and Marketing

Facilities & Compliance Supervisor

Community Association Manager

Community Support Specialist