Commerce

Operations

• The Senior Manager, Partner Operations will lead the development, implementation, and optimization of operations that support the partner ecosystem.
• You’ll manage a high-performing team and serve as the operational backbone of the partnerships organization—building data-driven processes, streamlining workflows, and enabling partner teams at scale.
• People Leadership: Hire, lead, and develop a team of Partner Operations Analysts and/or Specialists; provide clear goals and mentorship.
• Team Management & Collaboration: Lead and mentor a team; support Partner Managers in QBRs and regional planning.
• Cross-functional Leadership: Serve as the Partner operations leader across internal stakeholders.
• Strategic Operations & Enablement: Define and track KPIs; own roadmap for partner systems and tooling.
• Systems & Data Stewardship: Own partner data integrity and dashboards; work with Finance on incentives and budgeting.
• Process Optimization & Governance: Maintain playbooks and policies for partner channels.

Senior Manager, Partner Operations

Full-stack Engineer

• Lead design and development of multiple AI-based product solutions
• Collaborate with senior Product and Engineering leaders to drive strategic initiatives
• Architect and build foundational AI infrastructure and reusable components
• Interface with customers, external partners, executives and stakeholders for direction and priorities
• Facilitate quick-turnaround solutions balancing speed, scalability, and reliability
• Assess technology options and select fit-for-purpose solutions to optimize ROI
• Build scalable, secure, cost-effective and performant systems
• Upskill the organization through mentorship, coaching and evangelization

Staff Software Engineer

• Commerce is an AI-driven commerce ecosystem connecting tools and systems across BigCommerce, Feedonomics, and Makeswift
• Lead AI Engineer role to shape and execute AI vision across product lines
• Interface with domain teams, executives and stakeholders to provide context, direction, and technical guidance
• Contribute to and author high level designs and partner on strategic alignment
• Serve as lead engineer for major initiatives and develop/implement low level designs
• Facilitate quick-turnaround solutions balancing delivery speed, scalability, and reliability
• Collaborate with Product & Engineering leadership to shape AI strategy and assess technology fit
• Build scalable, secure, cost-effective and performant solutions at large scale
• Upskill the organization by evangelizing technologies and identifying opportunities for experimentation and education

Lead Software Engineer

Analyst

• Support the design and administration of base salary, bonus, commission, and equity programs
• Lead compensation assessments for new hires, promotions, internal moves, and retention cases
• Lead annual compensation cycles including merit, bonus, and equity planning—ensuring system readiness, data accuracy, and process efficiency
• Analyze and model incentive plans to ensure alignment with company performance goals
• Conduct complex compensation analyses and develop reports, dashboards, and models to inform decisions
• Participate in and analyze data from global and regional salary surveys to benchmark jobs
• Lead or contribute to pay equity reviews, market competitiveness studies, and compensation audits
• Support the development and ongoing maintenance of job architecture, salary structures, and leveling frameworks
• Collaborate with HRIS to optimize compensation processes and ensure accurate implementation within Workday
• Maintain and enhance compensation tools, templates, and processes for consistency and scalability
• Provide compensation guidance and subject matter expertise to HRBPs, managers, and business leadership
• Build and deliver compensation-related communications, educational tools, and training
• Ensure global compensation programs are compliant with regulations
• Lead or contribute to compensation work streams related to job mapping, harmonization, and plan integration

Senior Compensation Analyst

Account Executive

• Drive new client acquisition with enterprise accounts ($1M+ in annual GMV or contract potential), focusing on long-term strategic value
• Actively manage the sales process, including positioning, presenting and /demoing the product, and closing sales
• Act as territory owner and subject matter expert
• Build and manage a book of business through outbound prospecting as well as inbound leads
• Identify each client’s unique needs and cultivate effective sales strategies and proposals
• Liaise with internal implementation teams and partners to ensure seamless onboarding and time-to-value for clients
• Be the expert - Provide eCommerce industry information to clients regarding web design, online marketing (SEO, PPC, Email Marketing, Google Analytics), ecommerce strategies, etc
• Meet or exceed your sales targets and performance metrics
• Be organized - maintain a CRM with leads and effectively manage an account set, keep detailed and accurate notes of all sales related activities
• Think like a CEO - communicate with management team and team members to increase client satisfaction and conversion and drive overall sales improvements.
• Engage closely with the Big Commerce Partner Ecosystem and Sales Engineering team to design solutions and close sales both over the phone and on-site, depending on client size and need.

Strategic Account Director

• Welcome to the Agentic Commerce Era; Commerce builds AI-driven commerce ecosystem and powers growth with BigCommerce, Feedonomics, Makeswift.
• This role focuses on landing our largest accounts, B2C & B2B marquee names.
• Create and execute a systematic plan to identify, qualify, and acquire high-value accounts, selling the suite of Commerce Inc products, including BigCommerce B2B, BigCommerce B2C, Feedonomics, Makeswift and Recurring Professional Services.
• Construct a detailed plan that outlines specific strategies, target opportunities, and actions needed to acquire these customers, strategically qualifying and prioritizing high-value opportunities, focusing on high-impact activities that drive overachievement of revenue goals.
• Create and maintain detailed sales plans that outline goals, key milestones, potential challenges, and growth opportunities for cross-sell and up-sell of accounts, providing a roadmap for revenue expansion.
• Develop customized proposals, contracts, and presentations that effectively communicate the value of the company’s offerings, ensuring alignment with customer objectives and business needs.
• Serve as the main point of contact for customer inquiries related to business requirements, ongoing projects, and issue escalation, ensuring proactive communication and high levels of responsiveness.
• Collaborate with internal teams (sales, product, support) and external agency partners to deliver seamless support and execute initiatives that meet or exceed customer expectations.
• Handle customer inquiries, problems, and complaints with a focus on timely resolution and high customer satisfaction; escalate issues as needed and work with relevant teams to provide solutions.
• Maintain thorough and accurate records of customer interactions and proposals in CRM systems, ensuring that customer data is always up-to-date and accessible to stakeholders.
• Lead and negotiate contract agreements and renewals.
• Who You Are: 12+ years acquiring large, complex, marquee-name accounts, with a proven record of achieving retention and expansion goals in a subscription-based model.
• Comprehensive knowledge of SaaS metrics, usage patterns, and customer lifecycle management, especially in managing both business and individual user expectations within the same product suite.
• Exceptional interpersonal and communication skills to build trust, provide strategic counsel, and foster long-term relationships with clients and agency partners, influencing decision-makers and aligning efforts across all stakeholders
• Skilled at using data to drive decisions; experienced with CRM and customer success platforms (e.g., Salesforce, Gainsight) and confident in using data to demonstrate ROI, track KPIs, and identify growth opportunities
• Adept at understanding complex customer needs, identifying pain points, and providing innovative, tailored solutions in collaboration with agency partners to ensure customer satisfaction and drive long-term engagement
• Proven capability to negotiate effectively, aligning customer goals with company objectives and coordinating with agency partners; experienced in handling escalations and maintaining high levels of satisfaction
• Experience with Global Accounts and Multi-regional Teams - Comfortable navigating cultural differences, time zones, and language barriers; able to collaborate effectively with agency partners, and adapt strategies to serve global customer needs

Key Account Director

Data Analyst

• Import client product data and optimize data feeds to meet listing requirements for marketplace channels
• Analyze, validate, and resolve data feed errors
• Optimize data feeds per Feedonomics best practices and documented methodology
• Collaborate with Onboarding to meet project deadlines