Commerce

Strategic Account Director

Commerce

full-time

Posted on:

Origin:  • 🇺🇸 United States

Visit company website
✨ AI Apply
Manual Apply

Salary

💰 $204,000 - $345,000 per year

Job Level

Lead

About the role

  • Drive new client acquisition with enterprise accounts ($1M+ in annual GMV or contract potential), focusing on long-term strategic value
  • Actively manage the sales process, including positioning, presenting and /demoing the product, and closing sales
  • Act as territory owner and subject matter expert
  • Build and manage a book of business through outbound prospecting as well as inbound leads
  • Identify each client’s unique needs and cultivate effective sales strategies and proposals
  • Liaise with internal implementation teams and partners to ensure seamless onboarding and time-to-value for clients
  • Be the expert - Provide eCommerce industry information to clients regarding web design, online marketing (SEO, PPC, Email Marketing, Google Analytics), ecommerce strategies, etc
  • Meet or exceed your sales targets and performance metrics
  • Be organized - maintain a CRM with leads and effectively manage an account set, keep detailed and accurate notes of all sales related activities
  • Think like a CEO - communicate with management team and team members to increase client satisfaction and conversion and drive overall sales improvements.
  • Engage closely with the Big Commerce Partner Ecosystem and Sales Engineering team to design solutions and close sales both over the phone and on-site, depending on client size and need.

Requirements

  • Minimum 7 years of B2C sales experience, including 3+ years in SaaS or eCommerce platforms with consultative, solution-based selling
  • Talented Seller - You have a demonstrated ability to drive complex sales with all stakeholders, including executive management and technical teams, and have successfully, consistently achieved quotas and objectives within an outbound, client acquisition driven business
  • Master Influencer - Excellent written/verbal communication and customer relationship skills are critical
  • Tech Savvy - Strong Internet, email, and electronic document management skills; a basic understanding of HTML, CSS and internet technologies (shopping carts, web hosting, email and online marketing tools) is a big plus
  • eCommerce geek - Technical understanding of software and the ecommerce space combined with strong business and sales acumen
  • Ethical - You are customer focused and do the right things the right way every time
  • Attentive - You are able to manage sensitive client information and numerous details with ease
  • Driven - You are a results-oriented closer with a positive outlook and a clear focus on quality and business performance
  • Analytical - You are able to provide consistent, accurate sales forecasts
  • Solution Oriented - You have the ability to identify and creatively solve complex problems to keep a sale on track
  • Confident - You’ve mastered the art of the cold open, have developed skills for overcoming objections, and have a healthy approach to handling rejection