CommandLink

Engineer

• Provide end-to-end support for customers with a focus on SDWAN (preferably Versa Networks), Internet, and related services
• Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems
• Support the provisioning and onboarding of new customers for managed services
• Collaborate with vendors to resolve support issues and ensure smooth service delivery
• Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving
• Maintain excellent customer relationships by delivering outstanding support and going the extra mile
• Mentor and train fellow engineers on complex technical issues and solutions
• Operate 100% remotely; no travel to customer locations required

Managed Services Engineer

• Provide end-to-end support for customers with a focus on SDWAN (preferably Cato), Internet, and related services
• Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems
• Support the provisioning and onboarding of new customers for managed services
• Collaborate with vendors to resolve support issues and ensure smooth service delivery
• Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving
• Maintain excellent customer relationships by delivering outstanding support
• Mentor and train fellow engineers on complex technical issues and solutions
• Work in multiple shifts supporting ISP/MSP business customers worldwide

Managed Services Engineer, Mandarin Speaker

• Provide end-to-end support for customers with a focus on SDWAN (preferably Cato), Internet, and related services
• Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems
• Support the provisioning and onboarding of new customers for managed services
• Collaborate with vendors to resolve support issues and ensure smooth service delivery
• Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving
• Maintain excellent customer relationships by delivering outstanding support
• Mentor and train fellow engineers on complex technical issues and solutions

Project Manager

• Manage day-to-day coordination of 3rd-party field technicians, including scheduling, job control, and dispatch management
• Communicate regularly with project managers, engineers, vendors, customers, and internal teams
• Review field-provided pictures/diagrams to assess circuit DMARC extension needs
• Recommend additional services based on field findings
• Utilize Field Nation and other vendor work order tools to create and manage work orders
• Vet and select technicians, perform check-ins and check-outs, and handle deliverables uploads
• Reschedule work and resolve issues with appropriate parties
• Answer incoming calls, triage queues, and conduct daily follow-ups with vendors/technicians
• Negotiate subcontractor rates, manage funding levels, and ensure proper cost/billing
• Create and manage work order templates and product-specific scopes of work
• Drive escalations and act as liaison between project managers, engineers, and field technicians to ensure timely communication and results

Field Services Project Coordinator

Engineering Manager

• Lead, manage, and mentor 2 to 3 engineering teams, setting goals and fostering innovation.
• Oversee the software development lifecycle, ensuring timely and efficient product delivery.
• Align technical strategies with business goals, steering the roadmap and architecture.
• Collaborate cross-functionally to translate product needs into technical solutions.
• Ensure scalability, reliability, and security across systems.
• Stay hands-on, guiding technical direction and mentoring talent to support professional growth.
• This role requires strong backend and frontend capabilities in PHP, React, and Python, with experience in SaaS environments.

Senior Software Engineering Manager

Technical Product Manager

• We’re seeking an experienced Technical Product Manager with a strong background in SaaS operations, internal tools, and enterprise workflows to lead the strategy and execution of our next-generation platform solutions.
• In this role, you'll drive the vision, roadmap, and delivery of products that power billing, finance, provisioning, and internal efficiency, ensuring our teams and customers benefit from seamless, scalable, and reliable experiences.
• If you're passionate about building the systems that keep SaaS businesses running—from billing engines and user provisioning to internal tooling—this is the opportunity for you.
• Key Responsibilities: Define and execute the strategic vision and roadmap for internal platforms, billing/finance systems, and provisioning tools that enable operational excellence.
• Collaborate with engineering, operations, and finance teams to deliver scalable solutions for customer onboarding, account provisioning, billing automation, and revenue recognition.
• Partner with cross-functional stakeholders to identify pain points in internal workflows, then design and prioritize product improvements that maximize efficiency and accuracy.
• Work with UX/UI teams to ensure internal tools are intuitive, user-friendly, and empower employees to work effectively.
• Lead end-to-end product lifecycle management, including requirement gathering, prioritization, product launches, and iterative improvements.
• Define and monitor product performance metrics and KPIs, leveraging data-driven insights to guide roadmap decisions and ensure operational reliability.
• Stay current with best practices in SaaS billing, provisioning, compliance, and internal tooling to keep our products modern, compliant, and competitive.