Columbia Shipmanagement

Controller

• Monitor and analyse daily, weekly, and monthly hotel costs (food, beverage, consumables and other hotel-related expenses).
• Compare actual costs against budget and forecast; highlight variances and potential risks to the Finance Department Chief Financial Accountant and Hotel Director.
• Identify and recommend cost-saving opportunities without compromising service quality.
• Prepare and submit daily, voyage (if requested), and monthly cost reports to the Company.
• Review and validate inventory counts across all hotel sub-departments.
• Investigate consumption discrepancies in cooperation with department heads and report findings to Chief Financial Accountant and Business Performance Specialist - Finance.
• Ensure stock levels remain within Company-defined minimum/maximum thresholds, avoiding overstocking, waste, or stockouts.
• Provide periodic reporting on shelf-life critical and slow-moving items.
• Review and validate all purchase requests for financial compliance before approval by the Company.
• Ensure that all local purchases are pre-approved and supported by proper documentation (must keep CFA informed)
• Monitor supplier invoices, purchase prices, and material management system entries for accuracy.
• Ensure adherence to Company financial policies, internal controls, and audit standards.
• Maintain accurate and timely documentation related to costs, purchases, and inventories.
• Support vessel clearance and reporting requirements from a financial compliance perspective.
• Partner with hotel sub-departments to provide cost analysis and ensure financial accountability.
• Collaborate with the Finance Department ashore, submitting timely and accurate reports.
• Support onboard teams by fostering cost awareness and compliance with financial procedures.

Cost Controller

Manager

• Foster a culture of excellence in service delivery, ensuring every guest interaction aligns with the brand’s values and enhances the overall guest experience.
• Operate onboard the vessel to provide operational support, training, and leadership to Guest Services teams, ensuring high standards of service delivery. Operate from the corporate office as needed to report on progress, align with management, and present results and initiatives.
• Mentor and train Guest Services staff promoting professional growth and consistency in service standards.
• Serve as the interim shipboard Guest Services Manager when required, during transitions, vacations, or special projects, maintaining service continuity and operational excellence.
• Facilitate onboarding and orientation for new Guest Services Managers, ensuring they are equipped with the knowledge and tools necessary for success. Conduct performance evaluations for Guest Services Management and support career development initiatives, fostering a culture of continuous improvement.
• Lead and coach the onboard Guest Services teams to address and resolve complex guest concerns with empathy, efficiency, and professionalism, ensuring guest satisfaction and loyalty.
• Act as the content expert for the PMS Otalio System, including service requests and maintenance requests modules (among others). Ensure that onboard teams log all services and guest concerns in the Otalio system, effectively driving problem resolution and guest satisfaction monitoring. Configure and manage changes to service request categories and codes, collaborating with IT for activation. Manage reports and conduct data analysis to create reports for corporate leadership.
• Oversee the performance of the shipboard Guest Services department and involvement in shipboard guest processes such as embarkation, disembarkation, tender operations, ship immigration clearance, and passport handling among others.
• Develop and lead VIP program initiatives and VIP teams, ensuring effective performance assessment and enhancement of VIP services.
• Drive teams to increase the sale of Hotel OBR items such as Aroyabands, Experience packages, Aroya gifts, and other OBR hotel products and services to launch in the future.
• Drive cost optimization of consumables and operating expenses, ensuring efficient budget management, accurate charges to compensation system accounts, and effective use in all areas of the Guest Services department.
• Conduct audits of all guest services and guest operations within the Hotel and Guest Operations scope. Enhance front desk operation, embarkation/disembarkation procedures, and onboard service protocols to optimize guest satisfaction onboard Aroya.
• Responsible for all KPIs related to the Guest Services department and VIP areas of the operation. Main KPIs include NPS (Net Promoter Score), Overall guest satisfaction, Guest Services NPS, Khuzama VIP experience, Ability to resolve issues, Hotel Cost, Hotel OBR and GS crew satisfaction.

Traveling Guest Services Manager

Events

• Coordinate all aspects of group bookings, including reservations and onboard activities.
• Serve as the primary point of contact for group leaders, assisting with any inquiries or special requests.
• Organize and oversee group events, ensuring all logistical details are executed flawlessly.
• Collaborate with other ship departments (e.g., Food & Beverage, Housekeeping, Entertainment) to meet group needs.
• Handle any last-minute changes or challenges, providing effective and prompt solutions.
• Assist with the distribution of welcome packages, event schedules, and promotional materials to group members.
• Maintain accurate records of group activities, requests, and special requirements.
• Ensure compliance with all guest service standards and protocols.
• Act as a liaison between the group clients and shipboard teams to ensure smooth communication and coordination.
• Provide exceptional customer service to enhance group members’ overall experience.
• Assist with pre-cruise planning by communicating with group leaders regarding onboard expectations and requirements.
• Monitor and update group accounts and reservations, ensuring accuracy and up-to-date information.
• Facilitate pre-arrival preparations such as cabin assignments and special requests for group guests.
• Manage VIP group requests, providing enhanced services to high-profile group guests.
• Collect and address feedback from group leaders and members to continually improve service delivery.

Groups & Events Coordinator

Engineer

• Join our offshore expanding fleet as a 2nd Engineer on Cable Layer vessels.
• Collaborate with multicultural teams and adhere to safety culture.

Cable Layer Vessel – 2nd Engineer

• Curating, coordinating, and guiding the onboard entertainment and enrichment program for Villa Vie Residences.
• Maintaining a dynamic calendar of activities tailored to a long-term international community.
• Coordinating structured offerings and supporting Resident-led initiatives.
• Acting as a visible contact for Residents regarding entertainment.
• Conducting regular feedback sessions to ensure programming reflects community preferences.
• Coordinating with a point of contact for entertainers and managing their onboarding schedules.
• Ensuring compliance with safety and regulatory standards.

Entertainment Manager

Operations

• Creates memorable moments for guests through delivering unrivalled service, demonstrating a high level of product knowledge to effectively promote and sell products.
• Works under the direction of the Shop Manager to ensure that presentation of products is visually appealing and merchandised in a manner that maximizes sales.
• Informs guests of special offers, new products and promotions.
• Assist guests to find the goods and products they are looking for.
• Handles guests’ complaints and queries.
• Processes payments.
• Ensures items are correctly priced and keeps the shop layout attractive and tidy, in line with the direction of the Shop manager and Heinemann guidelines.
• Conduct cycle counts, SKU checks and inventory preparation.
• Monitors stock levels and properly replenishes in a timely manner.
• Regularly checks that products are within their sell-by date and respects the FIFO products life-cycle (for perishable selling goods).
• Assists with stock control and inventory management,  including stocking shelves with merchandise, receiving and storing the delivery of large amounts of stock, with an emphasis on asset protection.
• Reports discrepancies and problems to the supervisor.
• Keeps the store tidy and clean, this includes hovering and mopping.
• Keeps up to date with special promotions and putting up displays.
• Maintains responsibility for the organization of the shop and storage areas, as it relates to shop cleanliness and organization.
• Prepares to multitask and take on additional duties as needed (including vessel safety duties).

Sales Assistant – Onboard Shops

• Leads, coaches, and mentors shop staff with the support of Shop Assistant Manager, while ensuring regular presence on the shop floor.
• Analyzes and understand sales figures, guest needs, identify shopping trends, and areas of deficiency in staff performance, product assortment, or other areas impacting sales and recommends execution of strategy for improvement to corporate office.
• Motivates and coaches shop staff to achieve or exceed sales targets, promotional targets, and high quality retailing standards.
• Ensures the shops are hitting sales targets and meeting performance expectations.
• Prepares promotional planner and event schedule to drive product sales and guest traffic, in partnership with corporate marketing team and Cruise Director to identify cross promotional opportunities and to promote scheduled shop promotions.
• Develops strong relationships with ship’s leadership team, other shipboard vendors and cruise partner staff to execute events and drive guest traffic to store.
• Provides guidance and coaching to shop staff about their performance, on a regular basis, including evaluating performance and taking disciplinary action in accordance with Heinemann standards by partnering closely with corporate HR.
• Trains shop staff on Heinemann’s standards, product knowledge, selling techniques, asset protection and guest service.
• Responsibility for oversight of the receiving process in compliance with Heinemann process, and managing inventory emphasis on asset protection, counts and stock control through the Assistant Manager
• and Inventory Specialist.
• Maintains inventory oversight, tracking of the inventory balances, and leading discrepancy investigation process.
• Maintains excellent visual merchandising standards with high-converting displays; optimize retail sales space for maximum revenue.
• Handles guests’ complaints and queries.
• Must be prepared to multitask and take on additional duties as needed (including vessel safety duties).

Shop Manager – Arabic Speaking

• Assists in repairs, as directed by the First Engineer, of machinery and equipment on board including but not limited to: piping, pumps, foundations, valves, decks, bulkheads, overheads, hatches, ladders, engines, evaporators, heat exchangers.
• 1 month project.

Engine Repairman

Communications

• Responsible for all IT related Networks and IT Systems on board, including Internet Platforms, Server, V-Sat, Hardware and supporting installations
• Administration of the entire IT–Infrastructure such as Mail server, Active Directory, Proxy-Server, File- und Print server
• Provide technical support to other departments
• User-management for Systems and Applications
• Manage Multimedia Systems (Video on Demand, IP-TV, Screen Management)
• Manage Access Portal Internet for Passenger and Crew
• Oversee Ships communication (SatComm - TV / Daten / Internet)
• Maintain Telephone System and Network Support
• Manage Back-Up System

IT Communications Officer, German Speaker

• Lead Engine room team to ensure smooth operation of engines and machinery equipment
• Oversee repairs, maintenance and dry-docking activities
• Ensure compliance with STCW certifications and safety procedures
• Communicate effectively with multicultural crew and provide leadership
• Maintain safety culture and wellbeing onboard
• Operate in trading areas including USA and Australia

Chief Engineer, Multi-Purpose Ship

• Lead engine room team to ensure smooth operation of engines and machinery equipment.
• Perform and oversee repairs and support dry-docking activities.
• Ensure compliance with STCW certifications and safety culture.
• Communicate effectively in English and work within multicultural teams.
• Monitor and maintain Deepwell Centrifugal Cargo pump systems and 2-stroke engines.
• Coordinate with ship management regarding trading areas and contract terms.

Chief Engineer, LPG Carrier

• Responsible for leading Engine room team to ensure smooth operation of Engines and machinery equipment
• Lead and supervise engine-room personnel and team operations
• Perform and oversee repairs and dry-docking activities
• Ensure STCW certification compliance and maintain safety culture
• Communicate effectively in English and liaise across multicultural crews
• Manage machinery performance, maintenance planning and troubleshooting
• Operate and oversee electronic engine systems and cargo gear where applicable
• Support operations in trading areas including USA and Australia

Chief Engineer, Container Ship

• Is responsible for daily operation, maintenance, and repair of all HVAC and refrigeration related systems
• Supervise the AC Technician and ensure that all maintenance and repair work are carried out in a professional manner
• Manage the HVAC and refrigeration section within the AMOS maintenance and spare part program and ensure logs are up-to-date
• Conduct regular inspections of refrigeration areas and enforce high standards of cleanliness and upkeep
• Inspect galley, laundry and launderettes exhaust ducts; ensure cleaning routines and records are properly executed
• Manage budgetary accounts related to HVAC/refrigeration areas
• Ensure compliance with rules and regulations; report failures and malfunctions to Staff Chief Engineer
• Report irregularities to Staff Chief Engineer and avoid unauthorized modifications or projects
• Coordinate with contractors for maintenance and servicing
• Monitor refrigerant consumption and maintain the Refrigerant Gas Logbook
• Execute maintenance requests from other departments
• Appraise and familiarize crew members; update ventilation drawings
• Adhere to Company Policies, Procedures, Manuals and Directives

Reefer Engineer

• Serve as 3rd Engineer on Supramax bulk carrier vessels for Columbia Shipmanagement.
• Ensure compliance with COC and STCW certifications and verifications.
• Work within a multicultural crew and demonstrate leadership and communication skills.
• Operate and support vessels equipped with cargo cranes (experience required).
• Promote and adhere to safety culture and wellbeing onboard.
• Accept short-term contract deployments and CBA terms.

3rd Engineer – Bulk Carrier

• Ensuring that all provision areas are maintained according to external regulations and Company standards
• Maintaining minimum/maximum stock levels within storeroom areas
• Coordinating placement of sufficient orders with Heads of Sub-Departments and managing local purchases after Company approval
• Reporting shelf-life critical items weekly
• Conducting inventories to identify consumption and discrepancies; reporting discrepancies
• Reporting daily food cost to Heads of Sub-Departments and the Company
• Ensuring accurate and timely documentation and paperwork for vessel clearances
• Managing hotel loadings: staffing, ordering loading equipment, checking quantity and quality of supplies, assigning storage, securing loaded goods, and approving deliveries in material management system

• Columbia Shipmanagement is looking for self-motivated and skilled seafarers to join our expanding fleet.
• Responsible for leading Engine room team to ensure smooth operation of Engines and machinery equipment.
• Experience in repairs and dry docking is required
• Experience with multicultural working environment.
• Holder of valid STCW certifications required for the position.
• Good communication and leadership skills.
• Effective English communication.
• Safety culture and mindset.

Chief Engineer, VLCC Oil Tanker

Electrical Engineer

• Columbia Shipmanagement is looking for self-motivated and skilled seafarers to join our expanding fleet.
• Job Description: Responsible for maintaining the electrical and electronic equipment onboard the ship.
• Holder of valid COC (STCW Reg III/6) with verification.
• STCW and training certificates corresponding to the rank must be valid.
• Good communication and solution finding skills.
• English proficiency written and spoken.
• Safety culture and mindset.

Multipurpose Ship Electrical Engineer

•We are looking for an experienced Assistant Pastry Chef to join our onboard team.
•Preparing dishes in collaboration with colleagues and in respect of designated recipes;
•Performing duties under the guidance of superiors and following instructions;
•Ensuring that preparation and presentation of food is up to the existing standards at all times;
•Ensuring compliance with the latest ShipSan, HACCPand/or USPH regulations;
•Ensuring the proper and safe use of equipment;
•Ensuring that all logs of the station are updated as outlined in the Health & Hygiene Manuals;
•Ensuring safe and clean workplace with focus on employee health and fire prevention;
•Assisting with loading and inventory of supplies;
•Performing other duties assigned by superiors.

Assistant Pastry Chef

• Columbia Shipmanagement is looking for self-motivated and skilled seafarers to join our expanding fleet.
• Responsible for the proper operation and maintenance of Engine room and other machinery equipment.
• Experience in repairs and dry docking is required.
• Holder of valid STCW certifications required for the position.
• Good communication and leadership skills.
• Effective English communication.
• Safety culture and mindset.
• Experience with multicultural working environment.

2nd Engineer, LPG Carrier

• Prepare and cook dishes according to standard recipes and guidelines.
• Maintain the cleanliness and organization of your assigned station.
• Collaborate with the culinary team to ensure efficient operations in the galley.
• Support the Junior Sous Chef and Sous Chef in daily operations.
• Ensure dishes are prepared to meet high culinary standards and maintain consistency.
• Follow food safety and hygiene regulations at all times.
• Ensure proper food handling and storage practices.

Cost Controller

Traveling Guest Services Manager

Groups & Events Coordinator

Cable Layer Vessel – 2nd Engineer

Entertainment Manager

Sales Assistant – Onboard Shops

Shop Manager – Arabic Speaking

Engine Repairman

IT Communications Officer, German Speaker

Chief Engineer, Multi-Purpose Ship

Chief Engineer, LPG Carrier

Chief Engineer, Container Ship

Reefer Engineer

3rd Engineer – Bulk Carrier

Cost Controller

Chief Engineer, VLCC Oil Tanker

Multipurpose Ship Electrical Engineer

Assistant Pastry Chef

2nd Engineer, LPG Carrier

Chef de Partie