Colorfuel

Student

• Respond to emails, phone calls, and Slack messages in a timely, professional manner
• Provide helpful and compassionate support to students, families, schools, and district partners
• Escalate serious issues to Leads and Managers as needed
• Monitor and respond to emails in the shared transportation inbox
• Collaborate with team members to resolve service concerns quickly and thoughtfully
• Follow daily task checklists and CST processes with accuracy
• Manage and delegate shared inbox tasks
• Report 3-day no-shows and execute radio checks as needed
• Proactively communicate when email or Slack backlogs occur

Student Experience Specialist

• Manage front-line support team and oversee daily operations in communication tools
• Respond to escalated phone calls and customer concerns
• Ensure key response metrics are met
• Identify and address safety and service issues
• Support onboarding and training of new service partners

Student Experience Specialist

Student Experience Lead