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Student Experience Specialist
ColorfuelRemote Student Experience Specialist at Collaborative Student Transportation. Supporting students and families with transportation logistics from 2:00 PM to 8:00 PM Pacific Time.
Posted 7/8/2026part-timeRemote • Arizona, Washington • 🇺🇸 United StatesEntry Level💰 $18 - $20 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong written and verbal communication skills in both English and Spanish, with a focus on providing compassionate support and effective collaboration in customer-facing roles. Proficient in time management and inbox organization to ensure timely responses and task execution.
Highest-signal resume keywords
Bilingual CommunicationCustomer SupportTime ManagementInbox OrganizationCollaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Written CommunicationVerbal CommunicationCompassionate Support
Tools & Technologies
EmailSlack
Industry Keywords
Customer-Facing RolesService ConcernsTask ChecklistsCST Processes
About the role
Key responsibilities & impact- Respond to emails, phone calls, and Slack messages in a timely, professional manner
- Provide helpful and compassionate support to students, families, schools, and district partners
- Escalate serious issues to Leads and Managers as needed
- Monitor and respond to emails in the shared transportation inbox
- Collaborate with team members to resolve service concerns quickly and thoughtfully
- Follow daily task checklists and CST processes with accuracy
- Manage and delegate shared inbox tasks
- Report 3-day no-shows and execute radio checks as needed
- Proactively communicate when email or Slack backlogs occur
Requirements
What you’ll need- Strong written and verbal communication skills
- Fluent in both English and Spanish (written and verbal)
- Excellent time management and inbox organization skills
- Previous experience in customer-facing roles preferred
- Must have access to a reliable computer and internet
Benefits
Comp & perks- No weekends
- Full-time or part-time schedule availability