Coloplast

Account Manager

• To service customers via inbound and outbound calls in regards to presenting and closing customers on products and services, and handle Patient Enrollment and repeat order opportunities in a courteous, professional manner.
• Identify the reason(s) for the call, utilize the systems to document and route for follow up.
• When applicable at point of contact, respond appropriately to customers’ questions and resolve inquiries.
• Complete and/or update all pertinent records in Brightree
• Process leads from external departments to complete the necessary follow-up and product offerings
• Place outbound telephone calls in response to the customer’s inquiry as documented on the correspondence, or other approved marketing lead
• Research and problem resolution, communicating the outcome to the customer as appropriate
• Complete and/or update all pertinent records in Brightree using Corporate Compliance Guidelines
• Exceeds Quality and Quantity Performance Standards
• Sets a positive example for co-workers by observing and adhering to all Departmental and Corporate Policies and/or Procedures
• Supportive in assisting the Department’s Leadership Team in achieving departmental goals by completion of tasks, continued training, etc.
• Establish and maintain effective working relationships with customers and/or co-workers
• Establish and maintain effective knowledge of policies, procedures, and skills required to complete job duties
• Available and flexible in scheduling to meet the changing business requirements of the position
• Responsible for following good housekeeping and quality procedures
• Follows and observes all safety practices

Account Representative

Insurance

• Responsible for determining patient’s primary, secondary and tertiary insurance payer
• Verify patients’ benefits and eligibility
• Seek authorization for services by contacting insurance companies
• Determine patient financial impact and inform them of any possible financial responsibility
• Review and update patient accounts with insurance policy information and process requests accurately
• Call government funded and commercial insurance companies to obtain prior authorizations or referrals
• Ensure all insurance, demographic and eligibility information is obtained and entered in the system accurately

Insurance Verification Specialist

• The Interventional Urology Territory Manager is responsible for achieving territory sales objectives through selling activities which include cultivating business partnerships with key decision makers, clinical consultations, driving market share and sales growth.
• The Territory Manager will target Urology customers by selling and servicing Coloplast’s Stress Urinary Incontinence device.
• Effectively engage all targeted accounts as well as develop and execute a clear and strategic plan to achieve overall territory sales objectives.
• Role model for developing and implementing business strategies to maximize territory and company objectives, including analyzing key sales and marketing data to determine the best opportunities in the territory.
• Ensure timely advancement of the sales process with all targeted accounts achieving/exceeding the business and marketing target set for each product line focus.
• Demonstrate a proficient understanding of Financial Business Models and conduct cost/benefit analysis.
• Proficient at demonstrating consultative selling skills to uncover customer strategy and presents value proposition including financial and clinical impact.
• Plan daily call routine and account penetration to ensure appropriate coverage of key accounts given sales time allocation, sales potential, geographical location, development of sales process, etc.
• Utilize all available tools to maximize sales growth including, but not limited to, marketing directives & tools, sales reports, education materials as well as National contracts (GPO, IDN, etc.).
• Develop and maintain long-term relationships that lead to increasing use of products within target accounts.
• Interact frequently with Health Care Professionals including surgeons, nurses, doctors, technicians, procurement, inventory control, administrative staff and related personnel.
• Educate and train physicians, surgeons, and hospital personnel and office staff on technical matters relating to Coloplast products.
• Organize and manage information utilizing CRM or related tool as directed.

Territory Manager – Interventional Urology

Technical Project Manager

• Lead complex IT projects on a global scale
• Partner with the business to provide an internal consulting mindset
• Drive projects using established IT project governance and execution model
• Ensure successful execution and end-to-end delivery of digital projects
• Translate business needs into clear, actionable requirements
• Oversee budgets, risks, IT deliverables, and resource allocation

Senior IT Project Manager

Controller

• Advise the Operations team of the Interventional Urology division
• Provide expertise in management accounting
• Evaluate profitability analyses and financial forecasts
• Provide financial support to the manufacturing business units in France
• Manage standard costs to ensure their accuracy
• Collaborate with departments and site management on cost-saving initiatives
• Analyze and interpret financial data to identify trends

Account Representative

Insurance Verification Specialist

Territory Manager – Interventional Urology

Senior IT Project Manager

Industrial Management Controller – M/F