Account Representative
Coloplast
full-time
Posted on:
Location Type: Office
Location: Coral Springs • Florida • United States
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Salary
💰 $49,936 - $74,904 per year
Job Level
About the role
- To service customers via inbound and outbound calls in regards to presenting and closing customers on products and services, and handle Patient Enrollment and repeat order opportunities in a courteous, professional manner.
- Identify the reason(s) for the call, utilize the systems to document and route for follow up.
- When applicable at point of contact, respond appropriately to customers’ questions and resolve inquiries.
- Complete and/or update all pertinent records in Brightree
- Process leads from external departments to complete the necessary follow-up and product offerings
- Place outbound telephone calls in response to the customer’s inquiry as documented on the correspondence, or other approved marketing lead
- Research and problem resolution, communicating the outcome to the customer as appropriate
- Complete and/or update all pertinent records in Brightree using Corporate Compliance Guidelines
- Exceeds Quality and Quantity Performance Standards
- Sets a positive example for co-workers by observing and adhering to all Departmental and Corporate Policies and/or Procedures
- Supportive in assisting the Department’s Leadership Team in achieving departmental goals by completion of tasks, continued training, etc.
- Establish and maintain effective working relationships with customers and/or co-workers
- Establish and maintain effective knowledge of policies, procedures, and skills required to complete job duties
- Available and flexible in scheduling to meet the changing business requirements of the position
- Responsible for following good housekeeping and quality procedures
- Follows and observes all safety practices
Requirements
- High school diploma or equivalent
- Minimum of one year experience in the field
- Willingness to engage in telephone direct sales
- English/Spanish bilingual preferred
- DME experience
- Brightree experience
- Call center experience a plus as position entails a high amount of customer interaction over the phone
- Ability to take initiative and work independently.
Benefits
- Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy.
- Access to company sponsored wellness programs and mental health resources, paid leave of absence for qualifying events and generous paid parental leave for both birthing and non-birthing parents.
- A competitive 401(k) plan with company match that vest immediately, financial planning services to help you secure your future, and corporate discount programs for goods and services.
- Generous paid time off, flexible work hours, and flexible work arrangement options to help you balance your personal and professional life may be available.
- Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement.
- Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events.
- A supportive work environment where everyone feels valued, and has a sense of belonging. Participate in team-building activities, volunteer opportunities, and company-sponsored events.
- Sustainability strategy that outlines our ambitions for how to run our company in a more sustainable way.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
telephone direct salescustomer serviceproblem resolutionrecord keepinglead processinginbound callsoutbound callscustomer interactionDME experiencebilingual (English/Spanish)
Soft Skills
courteousprofessionalisminitiativeflexibilityeffective communicationrelationship buildingteam supportadherence to policiesquality performancetraining willingness
Certifications
high school diploma or equivalent