Account Representative

Coloplast

Account Representative servicing customers via inbound and outbound calls regarding products and services. Handling Patient Enrollment and order opportunities in a courteous, professional manner.

Posted 4/17/2026full-timeCoral Springs • Florida • 🇺🇸 United StatesJunior💰 $49,936 - $74,904 per yearWebsite

About the role

Key responsibilities & impact

To service customers via inbound and outbound calls in regards to presenting and closing customers on products and services, and handle Patient Enrollment and repeat order opportunities in a courteous, professional manner.
Identify the reason(s) for the call, utilize the systems to document and route for follow up.
When applicable at point of contact, respond appropriately to customers’ questions and resolve inquiries.
Complete and/or update all pertinent records in Brightree
Process leads from external departments to complete the necessary follow-up and product offerings
Place outbound telephone calls in response to the customer’s inquiry as documented on the correspondence, or other approved marketing lead
Research and problem resolution, communicating the outcome to the customer as appropriate
Complete and/or update all pertinent records in Brightree using Corporate Compliance Guidelines
Exceeds Quality and Quantity Performance Standards
Sets a positive example for co-workers by observing and adhering to all Departmental and Corporate Policies and/or Procedures
Supportive in assisting the Department’s Leadership Team in achieving departmental goals by completion of tasks, continued training, etc.
Establish and maintain effective working relationships with customers and/or co-workers
Establish and maintain effective knowledge of policies, procedures, and skills required to complete job duties
Available and flexible in scheduling to meet the changing business requirements of the position
Responsible for following good housekeeping and quality procedures
Follows and observes all safety practices

Requirements

What you’ll need

High school diploma or equivalent
Minimum of one year experience in the field
Willingness to engage in telephone direct sales
English/Spanish bilingual preferred
DME experience
Brightree experience
Call center experience a plus as position entails a high amount of customer interaction over the phone
Ability to take initiative and work independently.

Benefits

Comp & perks

Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy.
Access to company sponsored wellness programs and mental health resources, paid leave of absence for qualifying events and generous paid parental leave for both birthing and non-birthing parents.
A competitive 401(k) plan with company match that vest immediately, financial planning services to help you secure your future, and corporate discount programs for goods and services.
Generous paid time off, flexible work hours, and flexible work arrangement options to help you balance your personal and professional life may be available.
Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement.
Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events.
A supportive work environment where everyone feels valued, and has a sense of belonging. Participate in team-building activities, volunteer opportunities, and company-sponsored events.
Sustainability strategy that outlines our ambitions for how to run our company in a more sustainable way.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

telephone direct salescustomer serviceproblem resolutionrecord keepinglead processinginbound callsoutbound callscustomer interactionDME experiencebilingual (English/Spanish)

Soft Skills

courteousprofessionalisminitiativeflexibilityeffective communicationrelationship buildingteam supportadherence to policiesquality performancetraining willingness

Certifications

high school diploma or equivalent