Partners with sales, customer care, IT, accounting and customers to ensure sales opportunities flow through Company systems and processes accurately and completely.
Works effectively with customers to identify their billing requirements for new sales opportunities and enters orders in alignment with their requirements.
Ensures custom billing and commercial terms are entered accurately and completely on orders and reviews lease amortization schedules to ensure accurate revenue recognition.
Processes monthly billing and performs first-bill reviews with customers to ensure their billing requirements are met and adjusted as needed.
Enters / interfaces bills into customer designated portals and works with customers to ensure purchase orders are in place and customers pay timely.
Develop effective partnering relationships with customers to understand their processes to ensure their purchase orders are in place, are reflected on bills correctly, and customer pays timely in accordance with contractual terms.
Responds to customer, and internal customer, questions, disputes, timely and effectively.
Requirements
Ability to clearly communicate in both English and French Canadian fluently is highly desirable.
3+ years’ Billing and Collection experience working with multimillion dollar companies.
Must be currently residing in Canada
Bachelor’s degree in areas most relevant to position, such as finance and/or accounting
Displays a sense of urgency and a passion for providing excellent customer service
Drives for results; ensures performance goals including timely, accurate and complete order entry, billing and revenue recognition, timely payments and high customer relationship scores are met
Expert / Strong systems technical skills in tools such as **Zone Billing, Netsuite and Excel**
Expert knowledge of company end-to-end processes and systems relating to ordering, billing and revenue recognition
Excellent customer service, partnering and communication (written and verbal) skills
Builds strong relationships across organization, creates an environment in which people communicate honestly and openly, and information is readily shared
Ability to solve practical problems and deal with a variety of situations and challenges
Detail oriented with proven accuracy
Benefits
Medical, dental, and vision insurance
Flexible spending account options
Non-accrued PTO
Company paid holidays
401k Retirement Plan
Short- and Long-Term Disability
Employee Discount Marketplace
Employee Recognition Platform
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
billingcollectionorder entryrevenue recognitionlease amortizationcustomer service
Soft skills
communicationrelationship buildingproblem solvingattention to detailsense of urgency