Billing Analyst
Cars Commerce
Billing Specialist
Race Communications
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- **Position Impact:**
- The Billing Specialist will work in our call center, ensuring customer interactions are met with the highest level of satisfaction, managing and streamlining billing processes to ensure seamless operations. Responsibilities include processing invoices, reconciling accounts, and resolving billing discrepancies. Duties involve processing invoices, meticulously reconciling accounts, swiftly addressing any billing discrepancies that may arise, taking calls to assist with billing inquiries, and collaborating with cross-functional teams to address customer inquiries and contribute to enhancing our billing systems and procedures.
Requirements
- **Qualifications and Experience:**
- - Eligibility for US Employment without sponsorship
- - Minimum of 18 years of age
- - High School Diploma, GED or equivalent required
- - Associate or bachelor’s degree in accounting or finance preferred
- - Minimum of two years’ experience in billing or accounting required
- - Familiarity with electronic filing systems such as OneDrive or Google Drive required
- - Skilled in using CRM systems and practices for managing billing processes, customer accounts, and data accuracy required
- - Familiarity with SalesForce preferred
- - Must be able to type 35 WPM
- - The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
- - Proficiency in Spanish Language desirable
- **Skills:**
- - Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
- - Functional use of common office equipment, computers, and office software
- **Essential Duties and Responsibilities:**
- Billing Process Execution:
- - Processes billing transactions accurately and in a timely manner using billing software or systems
- - Generates and distributes invoices to customers based on billing schedules and agreements
- - Ensures billing information is entered correctly, including rates, quantities, discounts, and taxes
- Review and Verification:
- - Reviews billing data for accuracy and completeness, identifying and correcting errors as needed
- - Verifies billing documents against contracts, purchase orders, and other relevant records to ensure consistency
- - Resolves any discrepancies or issues related to billing information or documentation
- Dispute Resolution:
- - Investigates and resolving billing discrepancies, disputes, and customer inquiries promptly and professionally
- - Communicates with internal departments and external customers to gather information, clarify billing details, and address concerns
- Record Keeping and Documentation:
- - Maintains accurate billing records, documentation, and supporting files for audit and reference purposes
- - Organizes and archives billing documents in accordance with company policies and regulatory requirements
- Reporting and Analysis:
- - Generates billing reports and analyses to track billing activities, monitor account balances, and identify trends or anomalies
- - Provides insights and recommendations based on billing data to improve billing processes and optimize revenue collection
- Collaboration and Coordination:
- - Collaborates with other departments, such as sales, customer service, and accounting, to ensure alignment on billing-related matters
- - Assists with month-end and year-end closing processes, including reconciling accounts and preparing reports as needed
- Customer Service:
- - Provides excellent customer service to internal and external stakeholders, addressing billing inquiries and resolving issues courteously and efficiently
- - Builds and maintains positive relationships with customers to ensure satisfaction and retention
- Other duties as required.
Benefits
- **Why Join Our Team:**
- - Join a tight-knit crew—no faceless corporation vibes here
- - Growth potential: promotions and new challenges are part of our DNA
- - Competitive base salary
- - Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
- - Free fiber internet service for all employees living in our service area
- - A culture built on integrity, mutual respect, and a shared purpose
- **Call to Action:**
- Let's chat. If you're ready to move forward, click "Apply" below, our team can't wait to meet you.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
billing processesinvoice processingaccount reconciliationdata accuracybilling softwareMS OfficeSalesForcetyping 35 WPMbilling reportsdispute resolution
Soft skills
customer servicecommunicationcollaborationproblem-solvingattention to detailorganizational skillsinterpersonal skillstime managementadaptabilityprofessionalism
Certifications
High School DiplomaGEDAssociate degree in accountingBachelor's degree in finance
