Colliers

Business Operations

• Provide direction and support for the industrial brokerage business's strategy, programs, procedures, and projects
• Monitor progress against annual priorities, strategic initiatives, and operational plans
• Prepare regular updates, reports, and recommendations for the National Director to support informed decision-making
• Maintain regular contact and build solid working relationships with brokers and their appointed staff to ensure the highest level of service
• Support the National Director on business development efforts and various client engagement, leveraging other functional departments, as well as regional and local resources
• Represent Colliers at industry events and within the business community to strengthen brand presence and support business development efforts
• Assist with the development and implementation of company-wide brokerage initiatives and new technology solutions to enable growth in industrial sector revenue
• Assist the National Director in conflict resolution issues
• Serve as the primary connector across Marketing, Research, Operations, Technology, Legal, People Services, and other internal partners to increase efficiency and improve broker access to resources
• Track and communicate updates on platform tools, programs, systems, and national initiatives
• Support brokers by explaining platform capabilities, guiding resource usage, and helping identify the right contacts or tools for various needs
• Maintain and enhance onboarding materials, including welcome guides, process documentation, and training resources for new platform team members
• Coordinate onboarding sessions and cross-functional introductions to ensure smooth integration
• Act as the first point of contact for broker questions regarding operations, resources, reporting, and platform functionality
• Identify opportunities to streamline workflows and recommend process improvements
• Assist with oversight of contracts, memberships, subscriptions and approvals
• Assist with the annual budgeting and quarterly forecasting processes in partnership with Finance
• Monitor monthly financial performance, review revenue trends, and identify opportunities for local or national growth
• Maintain oversight of contracts, memberships, subscriptions, and related approval workflows
• Conduct ROI assessments for major expenses or initiatives and prepare supporting analysis for leadership
• Provide ad hoc financial insights, KPI tracking, and business performance reporting as needed
• Help ensure operational compliance with internal policies and approval protocols
• Assist the National Director with a variety of ad-hoc assignments
• Partner with U.S. Research to monitor trends in the industrial sector, including supply, demand, capital flows, and economic indicators
• Summarize key findings and deliver trend updates that support business planning, content development, and leadership strategy
• Maintain awareness of competitive landscape shifts and opportunities for differentiation.

Director, Business Operations – Industrial Services

Analyst

• Partner closely with Valuation Specialists to support the appraisal process.
• Contribute to better appraisals by identifying errors, compliance issues and other anomalies.
• Analyze data, gather market research, conduct assessments, tax searches, conduct surveys in addition to collecting and organizing market and property information.
• Take initiative to proactively work on any issues.
• Consistently deliver high quality work on time and on budget.

Valuation Analyst

Client Services Representative

• Maintain administrative functions for CVAS operations while ensuring that company policies and guidelines are interpreted correctly and followed
• Process bid requests & agreements via email, client portals, etc.
• Deliver completed reports to clients through e-mail and/or various portals
• Create and submit retainer invoices
• Check the CVAS database for prior work experience

Administrator

Full-stack Engineer

• Manage software engineering teams, ensuring alignment with global strategy and roadmap.
• Represent the engineering function in leadership forums, contributing to strategic technology planning and budgeting.
• Collaborate closely with peers to ensure global alignment on engineering practices, resource sharing, team coordination and technology standards.
• Foster a strong culture of excellence, collaboration, inclusion, and appreciation within and across distributed engineering teams.
• Serve as a people leader, coaching and mentoring managers and senior engineers while cultivating future leaders.
• Build, scale, and manage high-performing software engineering teams across multiple domains and product lines.
• Collaborate with global product and engineering leadership to assign teams and resources to projects based on skills, capacity, and strategic priority.
• Drive the on-time, on-budget delivery and quality of engineering projects, ensuring project scope, milestones, and resourcing remain aligned with expectations and constraints.
• Work closely with product management and other teams to identify risks, remove blockers, and proactively resolve delivery issues before they impact timelines or budget.
• Ensure robust project tracking, reporting, and accountability frameworks are in place across all active initiatives.
• Monitor and balance workload across teams to support employee wellbeing and productivity.
• Establish operational practices and rituals that support agile delivery, clear communication, and effective cross-functional collaboration.
• Ensure consistent adherence to technology and security standards and drive continuous improvement initiatives.
• Support the adoption of modern engineering practices, methodologies and tools (incl. AI).
• Promote engineering excellence through architectural design, code quality oversight, CI/CD & automation, documentation and process improvements.
• Track, report, and improve key performance indicators (e.g., velocity, quality, incident metrics, team satisfaction).
• Partner with DevOps and Engineering Operations teams to align processes, tools, and metrics.
• Ensure compliance with global standards, information security policies, and regulatory requirements.

Director, Business Operations – Industrial Services

Valuation Analyst

Administrator

Director, Software Engineering