Coinbase

Associate

• Own exception management across cash, positions, trades, and margin, including triage, investigation, resolution, and implementation of durable fixes
• Lead operational readiness for new product launches, covering UAT/test case design, playbooks, cutover plans, and post-launch stabilization
• Partner with Product, Risk, Compliance, Accounting, and Engineering to design processes, controls, and reporting that scale and meet regulatory expectations
• Establish monitoring and exception reporting frameworks (SLAs, KPIs, dashboards) and run incident triage with clear escalation paths
• Drive root cause analysis and post-mortems, translating learnings into product and process improvements
• Identify and implement automation and tooling to reduce operational friction and manual work

Senior Associate, FCM

Threat Intelligence Specialist

• Serve as a point of contact for law enforcement inquiries, including as the DRI for law enforcement requests from Brazil, providing technical assistance and records in alignment with legal and compliance guidelines.
• Evaluate, process, and fulfill legal information requests (e.g., subpoenas) in a timely manner, determining any risks or sensitivities associated with each request.
• Conduct blockchain analysis using investigative tools such as Chainalysis, TRM Labs, and Elliptic to trace illicit fund flows and identify criminal typologies.
• Pursue investigations into criminal activity with oversight from senior investigators, building cases from limited initial indicators and escalating urgent or sensitive matters to management.
• Remain up to date on relevant laws, policies, and evolving financial crime typologies across the cryptocurrency ecosystem.

Global Intelligence Analyst

General

• Own end-to-end reactive social support operations across X, Reddit, Facebook, Instagram, LinkedIn, and App Stores
• Serve as incident command lead during all social-originating CX moments
• Maintain and evolve the full reactive playbook library
• Own the reactive feedback flywheel, routing structured signal capture from social interactions
• Drive automation and deflection strategy in partnership with internal and external teams
• Own the reactive scorecard: time to acknowledgment, time to resolution, Social CSAT, in-channel resolution rate

Senior Strategic Program Lead

Compliance

• Build and maintain curated datasets and data models (e.g., case, alert, entity, transaction, and risk features) that power compliance controls across Transaction Monitoring, EDD/KYC, and Screening systems.
• Own data quality for compliance datasets by implementing validation checks, monitoring, lineage tracking, and documentation to ensure outputs are accurate, complete, and audit-ready.
• Partner with cross-functional engineering teams and Compliance stakeholders to close upstream data gaps, standardize instrumentation, and translate control requirements into scalable data structures and feature sets.
• Drive detection signal quality improvements by analyzing detection outputs, identifying opportunities to reduce non-actionable noise while protecting sensitivity, and defining success metrics for controlled rollouts.
• Execute measurement frameworks for compliance control effectiveness, including coverage, timeliness, stability, and outcome-based metrics, and build repeatable reporting pipelines consumable by Compliance leaders, operations teams, and auditors.

Senior Associate, Compliance Technology – Compliance Automation

Solutions Engineer

• Own the design, development, and scaling of backend services in Golang that power onboarding and KYC workflows across multiple products and geographies.
• Build scalable, service-oriented systems using modern cloud infrastructure and industry best practices to solve novel platform challenges.
• Drive improvements to onboarding and MTU conversion funnels by identifying bottlenecks and shipping data-informed solutions.
• Partner with engineers, product managers, designers, and senior leadership to translate product and technical vision into quarterly execution roadmaps.
• Lead cross-cutting design reviews within your product area, ensuring security, operational integrity, and architectural clarity across all features shipped.

Senior Software Engineer, Onboarding

• Manage enterprise-wide compliance risk assessments, including inherent risk identification, control evaluation, residual risk determination, and articulation of key findings and risk themes
• Partner with MLROs, CCOs, and cross-functional stakeholders across Coinbase legal entities to deliver globally coordinated, locally relevant risk assessment outcomes
• Produce risk assessment reports, executive summaries, and governance materials for senior leadership, risk forums, and regulatory audiences
• Drive transaction monitoring and customer risk scoring coverage assessments and lead geographic risk rating updates ensuring ratings are current, risk-based, and operationally actionable
• Develop a compliance threat assessment framework including governance, methodology, documentation standards, and ongoing maintenance
• Pioneer AI-powered automation to scale assessment workflows, demonstrating high AI fluency while maintaining rigorous human judgment and oversight

Compliance, Threat & Risk Assessment Manager

Product Manager

• Own all facets of the Compliance CX Agent Experience product area from vision and strategy through execution, delivery, and continuous improvement - focused on AML/financial crime operations (TMS, KYC, EDD, Sanctions/Screening).
• Define and execute a multi-year roadmap for Compliance investigation experiences, balancing scale, investigator effectiveness, regulatory commitments, and platform resiliency.
• Drive automation-first and AI-assisted investigation workflows (human-in-the-loop), while ensuring explainability and appropriate controls.
• Deeply understand investigator and specialist workflows to identify the highest-impact opportunities for automation and to reduce handle time, improve accuracy/consistency, and increase automation safely.
• Partner with Engineering, Design, Data Science/ML, Compliance, and Ops to deliver seamless tooling that integrates the right data at the right time, reduces swivel-chair, and improves end-to-end investigation throughput.
• Establish clear success metrics and instrumentation for Compliance tooling (e.g., investigation cycle time, AHT, escalation rates, rework, QA outcomes, false positive reduction enablement, automation adoption).
• Proactively address security, privacy, risk, and compliance requirements including access controls, data retention, audit trails, model governance, and regulator-ready reporting—without compromising usability for frontline teams.
• Drive build vs. buy and vendor strategy for investigation enablement (e.g., OSINT, case enrichment, LLM tooling) and lead evaluations/RFPs in partnership with Compliance, Legal, Security, and Procurement.
• Operate as a product leader across stakeholders - communicate strategy, tradeoffs, and progress to executive and cross-functional audiences through regular business reviews and program updates.
• Develop and mentor a globally distributed product group, setting high standards for product quality, operational excellence, and execution rigor.

Group Product Manager, Compliance Agent Experience

• Partner with customers as a trusted technical advisor
• Collaborate with sales teams to address prospect technical requirements
• Architect distributed systems solutions for complex customer needs
• Lead customer implementations end-to-end, delivering technical presentations and resolving roadblocks
• Drive collaboration with product and engineering teams to extend core capabilities

Solutions Architect

Operations

• Own and run the end-to-end Financial Promotions and Asset Listings approval workflow for the UK, acting as first-line approver under the three lines of defence model and maintaining a clear audit trail across all in-scope channels
• Build, improve, and scale UK operational processes and workflows, identifying inefficiencies and driving automation to support new product launches and an evolving regulatory landscape
• Lead the UK product governance process, coordinating launch timelines and facilitating local stakeholder reviews to ensure new products meet CBPL's regulatory and operational requirements before go-live
• Prepare governance and senior stakeholder reporting materials that provide clear visibility of financial promotions activity, operational performance, and key risks to ExCo, Board, and Operational forums
• Partner with the central Customer Experience team to shape and deliver local UK CX initiatives focused on improving onboarding, support outcomes, and customer satisfaction

Senior Operations Associate

Account Manager

• Own and deepen relationships with Coinbase's most strategic hedge fund and institutional clients, driving multi-product expansion by matching client strategies to Prime financing capabilities including portfolio margin, cross margin, trade finance, bilateral loans, and PrimePlus.
• Lead onboarding and activation of complex, multi-product institutional clients across the full Prime financing suite, ensuring seamless coordination with legal, compliance, operations, credit, and product teams.
• Serve as the senior escalation point for client issues, resolving complex needs with speed and ownership while acting as the voice of the client to product and engineering on roadmap priorities.
• Partner with Sales and Trading to originate new business and advance the institutional pipeline, representing Coinbase at the senior levels of client organizations.
• Build scalable coverage models, onboarding playbooks, and team processes while mentoring junior PFS team members to improve throughput and quality across the function.

Senior Prime Finance Client Relationship Manager

Accountant

• Own daily operational accounting for CBFSE, including recording journal entries, preparing supporting schedules, and maintaining balance sheet reconciliations.
• Execute daily reconciliation reporting and other periodic regulatory submissions required by CySEC, the Central Bank of Cyprus, and applicable CIF frameworks.
• Partner cross-functionally with FP&A, Tax, Treasury, Source-to-Pay, and engineering teams to ensure proper accounting treatment and accurate financial reporting.
• Support internal and external audit processes by providing documentation, analysis, and timely responses within your areas of responsibility.
• Drive data analysis against business drivers to identify trends, resolve discrepancies, and recommend process improvements to strengthen accounting operations.

Staff Accountant

Data Analyst

• Own the CX Analytics Engineering roadmap, distilling requests from Operations, Compliance, Risk, WFM, BizOps, and Product teams into a prioritized backlog
• Drive program execution across data model builds, pipeline development, dashboard delivery, and regulatory reporting workstreams
• Build and automate project management processes
• Partner with CX Operations leadership, Compliance, and Data/Platform Engineering to resolve pipeline dependencies
• Implement testing, monitoring, and documentation standards
• Leverage AI-assisted workflows and tooling to compress speed-to-insight

Technical Program Manager, Analytics

Recruitment

• Own the full recruitment lifecycle from role intake through close for complex, senior-level searches across your Core portfolio
• Build candidate pipelines through self-sourcing and competitive research, ensuring sufficient depth and quality at each stage to maintain hiring velocity
• Partner with senior leaders across your client groups to translate hiring needs into effective search strategies and a strong candidate and interviewer experience
• Drive data integrity and use pipeline analytics to inform hiring efficiency, surface bottlenecks, and improve outcomes for your hiring teams
• Design and implement recruiting processes and pilot programs that help the team scale its impact across global markets

Principal Recruiter

Sales

• Originate new CaaS payment partnerships with PSPs, fintechs, and banks by identifying high-potential prospects and developing tailored engagement strategies.
• Own the full deal lifecycle from initial diligence through negotiation, closing, and post-launch partnership success, ensuring revenue targets are met.
• Lead client-facing conversations with senior and executive-level stakeholders, translating Coinbase's stablecoin and payments capabilities into partner-specific value propositions.
• Partner cross-functionally with Product, Account Management, Solutions Architecture, Legal, and Specialty Sales to ensure seamless partner onboarding and integration.
• Shape Coinbase's payments product roadmap by advocating for partner needs and surfacing market insights from the field.

Payment Sales Analyst

Machine Learning Engineer

• Architect multi-agent systems using advanced orchestration frameworks (LangGraph, Google ADK) to automate complex customer support procedures end-to-end.
• Build and scale integrations using Model Context Protocol (MCP) to connect LLMs with internal Coinbase APIs, databases, and third-party tooling.
• Develop automated "LLM-as-a-judge" evaluation pipelines to monitor, measure, and improve the performance of non-deterministic AI agents in production.
• Implement RAG, fine-tuning, and prompt engineering techniques to ensure chatbot responses are grounded, accurate, and compliant with Coinbase policies.
• Ship production-ready Python services that are resilient, low-latency, and capable of handling Coinbase-scale traffic across asynchronous microservices.
• Partner with Conversation Design and Product to translate complex business logic into executable agent procedures within the decentralized architecture.