Coinbase

Recruitment

• Own the full recruitment lifecycle from role intake through close for complex, senior-level searches across the Core portfolio
• Build candidate pipelines through self-sourcing and competitive research
• Partner with senior leaders to translate hiring needs into search strategies and strong candidate and interviewer experiences
• Drive data integrity and use pipeline analytics to identify bottlenecks and improve hiring outcomes
• Design and implement recruiting processes and pilot programs to scale team impact across global markets
• Potentially support product group hiring based on business needs

Principal Recruiter

Product Operations

• Own and continuously improve the FCM operating model across trade flow management, position management, margin monitoring, internal reporting, regulatory reporting support, and business analytics.
• Lead scalable operational solutions across people, process, and tooling to reduce manual effort, improve control quality, and increase operational resilience.
• Monitor environmental stability and process reliability using data and operational insights; provide transparency, prioritize enhancements, and lead delivery in a regulated environment.
• Partner with Product, Engineering, Risk, Accounting, Compliance, Legal, and external partners to shape requirements and roadmap priorities.
• Drive initiatives across launch readiness, process redesign, automation, control architecture, vendor tooling, and remediation of operational pain points.
• Define future-state workflows and ownership models for new products, features, and business expansions.
• Establish and elevate documentation, policies, procedures, governance standards, and decision frameworks.

Senior Manager, Product Operations

Platform Engineer

• Own the architecture and delivery of core platform systems including the LLM Gateway, AI Hub, and agent runtime with microVM sandboxes and governed MCP gateway
• Design and implement Knowledge Base infrastructure connecting data sources to auto-provisioned vector and markdown stores
• Lead AI FinOps capabilities including spend attribution, governance, and cost optimization across company-wide AI workloads
• Partner with engineering, security, legal, finance, product, frontier labs, and major cloud providers
• Build evaluation and observability tooling including LLM-as-judge harnesses, tracing, and feedback loops
• Shape applied AI strategy by embedding with teams to build production agents and applying fine-tuning or traditional ML where appropriate

Senior Software Engineer – AI Platform

Chief Technology Officer

• Embed with Compliance leadership and frontline teams to identify high-leverage automation opportunities across transaction monitoring, sanctions screening, regulatory change management, and exam preparation.
• Rapidly prototype solutions using Coinbase's existing AI platform.
• Own the Compliance automation roadmap with the Chief Compliance Officer and Compliance leadership.
• Translate complex regulatory workflows into engineering requirements and communicate engineering constraints to stakeholders.
• Define build-versus-buy strategies for Compliance tooling.
• Ensure automated compliance outputs are traceable, reviewable, and defensible to regulators through auditability, approval gates, evidence retention, and human-in-the-loop controls.
• Drive adoption through brown-bags, prototype walkthroughs, and feedback loops.

Forward Deployed Engineer – Compliance

Research Scientist

• Lead the UX research function for the Advanced Trade team, partnering closely with Design, Product, and Data to turn user insights into actionable product ideas and measurable impact.
• Conduct mixed-methods research, including interviews, usability testing, concept testing, surveys, and in-product feedback (Sprig), tailored to sophisticated, hard-to-reach trader populations.
• Synthesize qualitative findings with quantitative data and analytics to produce clear research reports with actionable design and product recommendations.
• Build and maintain scalable research programs (customer councils, self-serve testing cadences, sales insight synthesis) that keep the team continuously connected to user needs.
• Guide stakeholders across product, design, and data through translating research insights into roadmap priorities and experiment hypotheses.

Senior Researcher, Consumer – Advanced

Field Engineer

• Own Tier 2 troubleshooting and resolution for hardware, software, networking, and access issues escalated from Tier 1 while meeting SLAs
• Support Coinbase's SaaS ecosystem including Google Workspace, Atlassian, Okta, Jamf, and Slack, along with compliance and onboarding/offboarding workflows
• Perform root cause analysis for recurring or high-impact issues and drive corrective actions through resolution
• Build and maintain documentation, SOPs, and knowledge base content that reduce repeat tickets and improve support quality
• Partner with IT Operations, Security, IAM, Corp Engineering, Workplace, Procurement, and vendors to resolve advanced issues and improve service delivery
• Identify support trends and workflow gaps, then use automation, scripting, or process improvements to reduce manual work and deliver measurable operational impact

IT Service Desk Engineer

Manager

• Champion Coinbase’s Global Social Support/Social Care strategies, define roadmaps/playbooks/voice/tone of global social support programs, and present strategic recommendations and data-driven insights directly to COO and CEO on a regular basis.
• Build and lead a high-performance social support program across Reddit, X, LinkedIn, and adjacent channels—meeting users where they are.
• Define global Crisis Management playbooks and workflows, and efficiently manage crisis responses, including data-breach communications, scam advisories, and trust building post-incident.
• Elevate real-time social listening, triage, and resolution for account issues, verification struggles, fraud attempts, and service frustrations.
• Host cross-functional collaboration with Fraud, Product, Trust & Safety, and Engineering to rapidly address root issues and invest in prevention.
• Oversee escalation workflows—including human handoffs from AI to expert responders—to eliminate chatbot loops and ensure customer empathy and effectiveness.
• Work with operations to develop clear social channel support policies, SLA frameworks, and performance tracking dashboards that drive accountability.
• Champion clarity, calm, and trust in public messaging—becoming a credible, authoritative voice on Coinbase’s support experiences.

Senior Social Support Manager

Solutions Engineer

• Partner with customers as a trusted technical advisor, guiding them in building on Coinbase services and APIs and deepening relationships as they scale.
• Collaborate with sales teams to address prospect technical requirements and support deal closure.
• Architect distributed systems solutions for complex customer needs and build open source SDKs and reference implementations.
• Lead customer implementations end-to-end, delivering technical presentations, resolving roadblocks, and partnering with support teams to ensure success.
• Drive collaboration with product and engineering teams to extend core capabilities for strategic client opportunities.

Solutions Architect

Full-stack Engineer

• Own end-to-end delivery of complex token and wrapped asset initiatives
• Build and operate Go services and smart contracts
• Drive improvements to the asset transformation and migration pipeline
• Partner with Trading, Custody, USDC, Compliance
• Lead on-call ownership for team services
• Strengthen team engineering quality by onboarding and coaching junior engineers

Senior Software Engineer

Executive

• Own close protection operations for designated principals during routine activities, travel, and events
• Lead detailed advance work including on-site assessments, venue surveys, route planning, contingency planning, and development of emergency action plans (EAPs) and operational plans (CONOPS)
• Partner with Protective Intelligence to integrate current threat assessments, persons of interest, and geopolitical developments into route selection, venue choice, staffing levels, and technical mitigations
• Coordinate security planning and on-site execution for executive offsites, media appearances, public engagements, and internal events alongside event security, physical security, and third-party providers
• Build trusted relationships with principals, executive business partners, and family office staff while maintaining strict professionalism, discretion, and clear professional boundaries

Senior Executive Protection Agent

• Lead, develop, and coach a team of Core recruiters, setting clear expectations for performance, pipeline quality, and hiring outcomes
• Partner with senior leadership across CX, Security, ESTO, and People Success on workforce planning and hiring priorities
• Own recruiting operations for your portfolio, ensuring team structure and capacity flex with shifting business priorities
• Drive hiring process improvements by analyzing pipeline data, identifying bottlenecks, and implementing changes that improve speed and quality of hire
• Build a high-performance team culture rooted in accountability, collaboration, and continuous improvement

Senior Manager, Recruiting

Data Scientist

• Own end-to-end pricing experimentation, from test design through analysis and recommendation
• Build and refine pricing models and evaluation frameworks that determine optimal pricing strategy across consumer products
• Partner with Product, Engineering, and Finance stakeholders to develop pricing vision, roadmap, and priorities
• Develop and maintain data pipelines and data models that power pricing analytics with production-grade craftsmanship
• Synthesize complex findings into clear, actionable recommendations and present them to senior leadership

Staff Applied Data Scientist, Pricing

Customer Success Manager

• Lead a team of CX agents and QA analysts supporting CBFSE customers across phone, chat, and email, driving performance and regulatory compliance across all channels.
• Own the CX quality assurance framework for Cyprus, including scorecards, sampling methodology, and calibration sessions, and drive continuous improvement in quality and compliance metrics.
• Review recorded customer communications to verify adherence to MiFID and CySEC conduct-of-business standards, including risk warnings, disclosure requirements, and prohibition of unauthorized investment advice.
• Partner with Compliance, Legal, AML, Operations, and Training to translate regulatory requirements into actionable CX processes, scripts, and knowledge base content, and coach agents on QA outcomes.
• Manage customer and regulatory-sensitive escalations through root-cause analysis and remediation, and report CX quality and compliance KPIs to senior stakeholders with trend analysis and improvement recommendations.

Supervisor, Customer Success Team

Customer Support

• Own end-to-end resolution of the highest-risk and highest-visibility cases across public and private social channels, including VIP, HNWI, influencer, and executive-level escalations.
• Serve as the final approver for high-visibility public replies drafted by L1 and L2 specialists, ensuring tone, accuracy, and brand alignment before publication.
• Detect emerging risks in real time, assess severity, and route issues to the appropriate partners (Comms, Legal, Policy, or Incident teams) with clear context and urgency framing.
• Lead shift-monitor operations by protecting queue health, preventing SLA misses, balancing workload across the team, and acting as the first point of contact for peer escalations.
• Raise the quality bar across the social support team through consistent mentoring, calibration of tone and judgment, and modeling best-in-class public communication.

Social Support Specialist III

• Own the design and delivery of blockchain network infrastructure that abstracts blockchain complexity into reliable, platform APIs
• Lead multi-quarter initiatives including new chain integrations, re-architecture efforts, and data migrations that improve system latency, reliability, and cost
• Define and maintain APIs, SLOs, and observability for the systems you build, including on-call ownership
• Partner with product and platform teams to establish data contracts and ship SDKs and platform primitives that drive adoption across Coinbase
• Build deep technical context across multiple top blockchain protocols (e.g., Bitcoin, Ethereum) and apply that knowledge to simplify cross-chain operations