Coinbase

Learning and Development

• Deliver comprehensive, interactive, and strategically aligned training sessions covering Premium & Priority support workstreams ensuring advanced comprehension and application.
• Deliver onboarding, and cross-skilling training and nesting support to ensure L&D consistently exceeds its KPIs and business SLAs.
• Establish and enforce high standards in training delivery for consistent knowledge transfer.
• Conduct Train-the-Trainer (TTT) masterclasses, certify and continually develop training facilitators, and participate in continuous development programs to uplift trainer quality.
• Collaborate with cross functional teams and work with L&D to enable the design and development of training materials and modules tailored to Premium & Priority Support.
• Drive recommendations of the design of onboarding, and cross skilling programs
• Ensure training content aligns with evolving regulatory requirements and internal policies proactively identifying potential gaps.
• Oversee and direct the identification and remediation of training gaps through advanced QA processes and performance analytics.
• Proactively Identify opportunities to optimize existing processes and KPIs through strategic, cross-functional continuous improvement initiatives.
• Manage and prioritize the problems, ensuring submitted ideas are reviewed and acted upon within defined SLAs, and personally lead the implementation of critical solutions.
• Lead the Identification and execution of opportunities to eliminate, automate, and optimize (EAO) using advanced data analysis and predictive modeling.
• Initiate and lead collaborations with cross-functional teams to discuss proposed solutions, gain buy-in from stakeholders and coordinate their implementation with organizational impact.
• Submit tooling enhancement requests to relevant teams based on observations and testing.
• Collaborate with the Knowledge Management team on content updates and with L&D on training material revisions.
• Dedicate at least 10 hours per week to hands-on production roles to maintain expert-level SME knowledge of workflows and identify areas for improvement.
• Provide flexible and strategic support during workload spikes and work with the manager to define guardrails for production hours.
• Model an investigative mentality: utilize data and customer feedback to help address critical customer issues at the root cause and eliminate defects in the customer experience.
• Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase.
• Serve as a leading advocate for clear and impactful communication with internal and external partners to align on solutions and drive transformational results.

Consumer L&D, SME Trainer Lead Analyst

Operations

• Manage complex reconciliation workflows across crypto products globally.
• Understanding of safeguarding requirements for regulated entities
• Review and resolve escalations to ensure timely and accurate reconciliations.
• Provide subject matter expertise to the reconciliation manager to strategize and improve processes.
• Partner with the reconciliation manager on implementing process improvements and automation initiatives.
• Analyze reconciliation operations to identify inefficiencies and propose enhancements.
• Collaborate with cross-functional teams (Finance, Product, and Engineering) on improving reconciliation workflows.
• Support teams’ performance, ensuring quality and accuracy in deliverables.
• Act as a liaison between XFN teams and internal stakeholders to resolve issues and execute solutions.
• Ensure daily reconciliation tasks are completed accurately, addressing discrepancies as needed.
• Maintain compliance with regulatory and audit standards across reconciliation processes.

Reconciliation Operations – Strategy Associate

Manager

• Develop next generation audit practices for a best-in-class internal audit function
• Execute information technology and security related audits
• Develop audit reports for executive level audience
• Manage internal audit staff and perform ad-hoc audits
• Validate effectiveness of control functions
• Establish trusted relationships with business unit management

Internal Audit IT Associate Manager

• Ensure accurate application of backup withholding and NRA withholding rates on reportable transactions
• Monitor and ensure timely withholding tax deposits in accordance with IRS requirements
• Reconcile withholding tax liabilities and support preparation of Form 945 and Form 1042
• Monitor withholding rate changes and coordinate system updates accordingly
• Track and respond to IRS notices including B-notices, C-notices, and withholding tax assessments
• Support withholding tax audits and tax authority requests
• Research and analyze U.S. withholding tax developments and assess impact on Coinbase operations
• Identify and implement improvements to withholding tax processes and procedures
• Respond to inquiries from product, onboarding, and customer support teams regarding U.S. withholding tax requirements
• Partner with product and data teams on system requirements and business rules for withholding tax processes
• Support customer service teams through internal education and customer escalations related to withholding tax
• Coordinate across departments including product, data analytics, onboarding, customer service, and communications

Associate Manager, Tax Information Reporting, Withholding

Director

• Own and drive Coinbase’s overall business performance in India, with accountability for user growth, revenue, and long-term market position
• Define and execute the country strategy, identifying high-impact growth opportunities grounded in market, regulatory, and competitive analysis
• Partner with Product, Engineering, and Design to shape and launch locally-relevant products, ensuring strong product-market fit within regulatory constraints
• Lead cross-functional execution in partnership with Marketing, Business Development, Legal, Compliance, and Policy to deliver India-specific initiatives at speed while hedging for success given an evolving regulatory roadmap. Note, there are significant potential penalties facing players in the DCE space in India and you will need to be acutely aware of where these risks come from and how to deal with them
• Play a senior leadership role in regulatory and policy engagement, helping unlock new products and ensure ongoing compliance with Indian requirements
• Build, hire, and develop a high-performing local team, while reinforcing Coinbase’s mission, values, and operating standards
• Serve as a senior representative of Coinbase in India, engaging with regulators, key partners, clients, media, and industry forums as appropriate
• Act as a connective tissue between India and global teams, ensuring alignment with global priorities while advocating for local needs
• Communicate clearly and credibly with executives and cross-functional leaders, synthesizing complex issues into actionable insights and decisions

Country Director

Backend Engineer

• Build, test, and release product-facing features with stringent correctness and scalability requirements
• Design scalable systems to solve novel problems with modern cloud technology and industry best practices
• Work with engineers, designers, product managers and senior leadership to turn our product and technical vision into a tangible roadmap every quarter
• Write high quality, well tested code to meet the needs of your customers

Software Engineer, Backend – Platform

Product Designer

• Work in a small team to iteratively improve user experience
• Take new features from ideation, to prototyping, to user testing, to production
• Design web and mobile experiences that are simple and intuitive
• Partner with our Design Systems team to document and define scalable design patterns & components
• Participate in regular design reviews where you’ll seek out specific feedback on your designs and incorporate relevant feedback
• Execute on the product roadmap and help define product strategy
• Daily collaboration with Engineering, User Research, and Product

Senior Product Designer – Platform, Identity

Financial Crime

• Managing Compliance responses for country/entity regulatory exams
• Materials development for Board, governance committee, and regulatory stakeholders
• Assisting with the management of U.S. regulatory relationships
• New product approval review and approval
• Serve as DRI for regulatory change management and associated control builds for U.S.-specific compliance needs

Compliance Manager, Deputy BSA/AML Officer

Frontend Engineer

• Design, build, and own core UI platform systems used across all frontend surfaces.
• Drive improvements in reliability, performance, and latency at the platform level.
• Build and evolve backend-for-frontend APIs (REST/GraphQL) that serve our UI surfaces, with focus on scalability, security, and clean abstractions.
• Lead architecture and technical directions for improvements to real-time data streams (WebSocket/SSE)
• Partner closely with frontend engineers and product teams to understand scaling pain points, and translate them into platform solutions
• Serve as a technical multiplier: unblock teams, review high-impact changes, mentor other engineers across frontend and product teams.
• Enable developer velocity by improving local dev, builds, CI/CD, testing, release pipelines, and observability.

Staff Software Engineer, Frontend – Institutional, Prime UI Platform

Compliance

• Architect Data Governance Frameworks: Define and implement the end-to-end Compliance data risk framework, specifically addressing Data Quality (DQ), Usage Risk, and Lineage Risk for Compliance data.
• Design & Enforce Data Contracts: Act as the primary architect for formal data contracts between Producers (Eng) and Consumers (Compliance, CX, IOS), defining content structure, control requirements, and change management protocols.
• Map System-of-Capture Lineage: Work with systems owners to establish and maintain data lineage to satisfy regulatory requirements, ensuring full visibility from the point of data generation to regulatory reporting.
• Quantify Data Impact: Develop metrics to measure the impact of poor data quality (e.g., false alerts, false negatives) to prioritize remediation efforts and technical debt.
• Drive Cross-Functional Roadmap: Serve as the strategic bridge between Compliance SMEs, Platform Engineering, Data Engineering and Data Analytics to ensure data "fit for purpose" is baked into the technical design, not added as an afterthought.
• Drive Targeted Wins: Eschew a "boil the ocean" approach in favor of a risk-based strategy, focusing on high-materiality data elements and processes that drive cultural change toward data ownership.

Senior Manager, Compliance Product Data

Full-stack Engineer

• Build new services to meet critical product and business needs using Golang.
• Design scalable systems to solve novel problems with modern cloud technology and industry best practices.
• Articulate a long term vision for maintaining and scaling our backend systems and the teams running them.
• Work with engineers, designers, product managers and senior leadership to turn our product and technical vision into a tangible roadmap every quarter.
• Write high quality, well tested code to meet the needs of your customers.

Software Engineer – Institutional, Tokenization

• Build new services using Golang.
• Design scalable systems with cloud technology.
• Articulate a long-term vision for backend systems.
• Collaborate with engineers, designers, and leadership to shape product vision.
• Write high-quality, well-tested code.

Senior Software Engineer, Backend – Tokenization

Content Marketing Manager

• Own the end-to-end knowledge ecosystem supporting self-service, AI/LLM experiences, and live agent workflows
• Design and evolve content and information architectures optimized for retrieval, automation, and AI consumption—not just human readers
• Partner with ML, Automation, and Engineering teams to ensure knowledge is structured, governed, and instrumented for AI use cases
• Define, own, and deliver against clear KPIs tied to customer outcomes (e.g. deflection, FCR, handle time, containment) and OpEx reduction
• Translate knowledge usage into hard, defensible metrics using BI tools; ensure decisions are data-driven, not anecdotal
• Run a tight operating cadence: capacity planning, prioritization, roadmap delivery, and execution tracking
• Lead and develop a high-performing team of content and knowledge professionals, evolving skills toward a tech-enabled future state
• Actively manage team capacity, role clarity, and performance in a fast-moving, high-expectations environment
• Set clear standards for quality, speed, accountability, and outcomes—not just output
• Partner deeply with Operations, CX Strategy, Analytics, Product, QA, and Automation to eliminate customer friction and improve end-to-end journeys
• Influence without authority to align stakeholders on priorities, tradeoffs, and sequencing
• Represent Consumer Content as a strategic lever for CX transformation, not a downstream service function

Manager, CX Consumer Content and Knowledge Systems

Engineering Manager

• Lead the engineering teams responsible for building the mission critical systems powering institutional products that shape the crypto landscape.
• Collaborate with engineers, designers, product managers, and senior leadership to translate our vision into a tangible roadmap. Break down complex projects into smaller pieces and lead the iterative design and implementation process.
• Be a thoughtful technical voice within the team, aiding in diligent architectural decisions and fostering a culture of high-quality and operational excellence. Collaborate with Product and Engineering teams to ensure successful delivery and operation of complex, distributed systems at scale.
• Coach your direct reports to have a positive impact on the organization and support their career growth.
• Work closely with our talent organization to identify and recruit exceptional engineers who align with Coinbase's culture and contribute to our products.
• Contribute to and take ownership of processes that drive engineering quality and meet our engineering SLAs.

Engineering Manager – Institutional, Exchange

Blockchain Engineer

• Build and manage engineering teams, to guide the development of features, services, and infrastructure.
• Coach direct reports to have a positive impact on the organization and support their career growth.
• Collaborate with engineers, designers, product managers, and senior leadership to translate vision into a tangible roadmap. Break down complex projects into smaller pieces and lead the iterative design and implementation process.
• Be a thoughtful technical voice within the team, aiding in diligent architectural decisions and fostering a culture of high-quality code.
• Work closely with the talent organization to identify and recruit exceptional engineers who align with Coinbase's culture.
• Contribute to and take ownership of processes that drive engineering quality and meet our engineering SLAs.