Senior Account Manager – Surgical
ZEISS Group
SFDC
Institutional Account Manager II
Coinbase
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $151,895 - $178,700 per year
Job Level
Mid-LevelSenior
About the role
- Support key institutional client relationships: As an Institutional Account Manager, you will work independently to manage key client relationship needs. Collaborate closely with sales, operations, onboarding, and other institutional teams.
- Address client escalations: Respond to client escalations promptly and communicate important updates to Account Management Leadership, ensuring alignment and resolution.
- Enhance client experience: Work alongside a dedicated team to deliver a best-in-class experience by supporting partner management, prioritization, and seamless execution across Institutional teams.
- Build product and workflow expertise: Gain foundational knowledge of multi-product client workflows and strategies to ensure institutional clients successfully navigate and utilize Coinbase’s product suite.
- Manage client requests: Triage and manage incoming client requests, efficiently prioritize issues, and escalate complex matters to subject matter experts when necessary.
- Contribute to demos and sales support: Participate in prospect and client demo calls to observe and develop product knowledge while assisting sales teams as required.
- Organize client feedback: Act as client voice. Collect and structure client feedback for internal teams such as Operations, Engineering, and Product. Help identify bugs, incidents, and opportunities for product enhancements.
Requirements
- Team-oriented and client-focused: Strong sense of collaboration, ownership, and urgency in delivering success for clients.
- Prior Institutional Account Management/ Relationship Management experience
- Excellent communication skills: Demonstrates exceptional verbal and written communication abilities tailored to diverse audiences.
- Relationship builder: Proven ability to establish and maintain lasting, trust-driven relationships with both clients and internal teams.
- Proficiency with Google Suite
Benefits
- Bonus eligibility
- Equity eligibility
- Benefits (including medical, dental, vision and 401(k))
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Institutional Account ManagementRelationship ManagementClient Workflow ExpertiseProduct KnowledgeClient Request Management
Soft skills
CollaborationOwnershipUrgencyCommunicationRelationship Building
