Director

• Drive the learning services roadmap, including instructional design standards, learning technology enhancements and adoption, and process optimization.
• Partner with science and other cross-functional teams to oversee the design and development of eLearning, blended learning, and instructor-led training programs for clinical raters and site personnel.
• Provide thought leadership in adult learning, virtual training, and learning analytics within the context of clinical trial training.
• Work collaboratively with internal stakeholders in the management and delivery of complex company initiatives that support phase I-IV clinical trials.
• Actively engage in discussions and planning sessions sharing new and better ways of delivering best in class learning technology and learning solutions methodologies.
• Ensure alignment to company process/SOPs and industry regulations when implementing new learning systems and projects.
• Identify opportunities and lead system implementation initiatives that will create delivery efficiencies and create valuable product offerings.
• Ensure learning system, documentation, and processes align to applicable regulations and regulatory requirements.
• Act as learning SME for audits and investigations.
• Manage the learning technology ecosystem, including LMS platforms and virtual training tools.
• Evaluate and implement emerging learning technologies (e.g., AI-driven assessments, adaptive learning, etc.) to enhance rater training delivery and outcomes.
• Support new and ongoing system integrations (i.e., eCOA partnerships, data lake, Learning Management Systems, Client Relationship Management, Applicant Tracking System).
• Support initiatives across services that will enhance learning related offerings such as automated micro learning deployments, interactive AI trainings, and system connections promoting streamlined training for internal/external stakeholders.
• Stay updated on industry trends and best practices for learning and technology offerings related to rater training and data visualization.
• Identify opportunities and lead system implementation initiatives that will create more engaging content and reduce study timelines/costs.
• Lead and develop a team of instructional designers, LMS administrators, and training coordinators.
• Oversee timelines, budgets, and deliverables for the development of training assets and systems.
• Deliver and provide feedback in constructive and supportive manner.
• Communicate effectively and timely across stakeholders.
• Effectively collaborate and embed across services teams to understand pain points and suggest improvements.
• Support the hiring process for positions related to Learning Solutions and Systems activities.
• Negotiate and act as a main POC to Learning Solutions and Systems related vendor platforms.
• Mentor and grow learning and technology skillsets for department staff so they may successfully support deliverables independently and with confidence.

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