Customer Success Manager II, Retail
Toast
Realm
Job Level
Mid-LevelSenior
Tech Stack
GoRealm
About the role
- Breaking down the requirements with the Product Manager and Tech Lead, turning them into execution pieces and finding the right sequence
- Managing schedule, timelines, and milestones (i.e. Alpha, Beta, and GA)
- Driving the tradeoffs between usability, Go To Market (GTM) lead time, features scope, technical debt/investment to maximize value
- Drive end-to-end alignment from sales to delivery, security, and support
- Managing internal and external dependencies arising from end-to-end alignment
- Managing budgeting and resource needs
- Managing in-market product performance in scope of the program (e.g. usage metrics, cost drivers, required delivery effort, as well as quality, reliability, security etc.), ensuring those metrics are measured, reported, reviewed and acted upon
Requirements
- Must have experience from a SaaS company at scale
- Must have software development experience (any language) in developing, testing, deploying code for a software product
- Good system design skills or understanding (e.g. components architecture, scaling mechanisms, load balancing, rate limiting etc.)
- Experience in running complex, cross-discipline and cross-department programs
- Strong influencing skills: influencing without power (no direct reports), establishing authority
- Structured, thorough and detail oriented
- Genuine interest in or direct experience on the full product lifecycle (product strategy, sales, delivery, adoption, support, sunsetting)
- Experience in leading and managing Product Development teams, running sprints/scrums, scoping tradeoffs, and discussing technical options with Tech Leads and architects
- Technical MSc degree or proven technical hands-on experience
