COFENSE

Solutions Engineer

• Serve as a technical point of contact and go-to advisor for strategic Cofense clients in the META, APAC and European regions
• Develop relationships with key stakeholders within assigned accounts to understand their business and security objectives to support Cofense teams with the customer onboarding and implementation of Cofense solutions
• Coordinate activities across Cofense Sales, Support, Implementation and Product Management teams to ensure high levels of customer satisfaction
• Use developed relationships to identify opportunities to grow Cofense revenue through increased product adoption
• Have strong technical understanding of Cofense solutions
• Support sales and customer success teams through the delivery of technical pre-sales support, solution demos, Proof of Concepts and health checks
• Contribute to the completion of technical sales documentation, such as Security Questionnaires, RFI’s and RFP’s
• Contribute to the development of best practice for the implementation and value realization of Cofense solutions
• Ensure international implementations follow Cofense best practices and customer value is being realized
• Document all customer interactions in the Cofense CRM system
• Ability to travel throughout the META, APAC and European regions as needed
• Provide architectural and network support related to implementing Cofense products, for the Solutions Consulting Team
• Technically mentor Solutions Consulting team

Senior Solutions Consultant, International META, APAC

Sales Engineer

• Reporting to the Vice President of Sales Engineering, the Senior Sales Engineer is responsible for expanding its sales organization in the EMEA region.
• Engaging with Sales personnel in assigned territories, guiding prospective customers through their Cofense sales experience.
• Acting as a local mentor to sales and SE peers and providing technical assistance to the direct and channel sales teams.
• Execute and manage technical activities supporting the sales process.
• Working cohesively with the direct sales team as well as partner sales staff in the region to achieve assigned sales goals.
• Technical discovery and demonstration to prospective customers from a technical sales perspective, highlighting the business value of our offerings.
• Communicates with internal teams including Product Management regarding regional feedback to enhance our products.
• Highlight Business Value Translation with an emphasis on storytelling to translate complex engineering or software features into tangible business benefits, such as measurable ROI or cost savings.
• Supports sales operations in the designated territory, working closely with the direct sales team as well as partner sales and engineering staff in the region/globally.
• Presents from a technical perspective the entire Cofense Solutions.
• Manages Proof of Value (POV)s with multiple clients to drive technical win within opportunities.
• Completes RFPs, security questionnaires, and other technical documentation as needed during the sales process.
• Has relationships with technical staff in information security departments across a variety of industries.
• Is focused, detail oriented, and able to document activities in the CRM tools deployed for accurate forecasting from a technical perspective.

Senior Sales Engineer, EMEA

Frontend Engineer

• Reporting to the Sr. Manager, Content Operations
• Focus on front-end development, content design, and customer-facing content customization and support.
• Responsible for building and customizing web-based training content and phishing simulations, including branded experiences and HTML emails.
• Partner with the Content Team to create new educational materials such as HTML-based training modules, videos, and infographics, while supporting both customers and internal teams with content-related requests
• Design and develop education landing pages, micro-sites, and interactive HTML content
• Build and customize HTML emails and training materials for phishing simulations and customer education
• Ensure HTML emails render consistently across major email clients (e.g., Outlook, Gmail), accounting for known limitations and quirks
• Collaborate with internal teams and customers to deliver customized web pages and email content
• Apply customer-specific branding to training materials and course content
• Monitor and respond to customer support tickets via Zendesk and manage internal requests through JIRA

Front-End Developer, Designer

Security Engineer

• Reporting to the regional Practice Manager of Customer Experience (CX), the Information Security Program Manager will be responsible for managing a portfolio of customers, and will be tasked with maintaining client satisfaction.
• This will be accomplished by ensuring our solutions meet the client’s business needs and objectives all while delivering standout strategic consultative guidance and excellent service.
• Success in this position is measured by achieving revenue retention goals, product and feature adoption rates, identifying revenue uplift opportunities, and overall customer satisfaction metrics.
• Successfully develop and manage relationships for assigned clients and stakeholders, supporting all Cofense products in use by the client.
• Represent Cofense as the customer’s trusted advisor and subject matter expert.
• Coordinate customer engagements to ensure successful onboarding and product implementation, as well as throughout the customer’s full lifecycle with Cofense.
• Perform risk management to minimize churn.
• Continue to effectively showcase the value of Cofense products and services and present Return on Investment (ROI) information to key client stakeholders.
• Highlight any concerns and/or risks and share this with internal account partners and leadership.
• Develop get-well plans, with the assistance of the account team, to help minimize risk and increase customer satisfaction.
• Create and maintain comprehensive documentation for your book of business.
• Perform administrative tasks and documentation within our CSM toolset.
• Coordinate and collaborate with internal resources and third parties/vendors, as needed, for the successful execution of projects.
• Ensure tasks are delivered on time, within scope and within budget.
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Responsible for the profitability of our services and increasing our customers Cofense product commitment through successful portfolio management.
• Identify opportunities for revenue expansion within assigned accounts.
• Own all aspects of a customer’s simulated phishing defense program and deliver on contractual requirements: Recommend customized phishing programs based on industry best practices and customer goals.
• Ensure alignment of recommendations to the current threat landscape and the customer’s core business objectives.
• Independently produce high-quality, client-ready deliverables to meet contractual requirements.
• Share analytic deliverables and make operational and strategic recommendations based on the customer’s overarching security goals and key success indicators.
• For Managed Training clients, run the customer’s simulated phishing program using Cofense solutions.
• For assigned Managed Remediation clients, deliver monthly Remediation reports while personalizing the monthly meeting to consist of reviewing unique threats the client has received and review malware identified.
• As necessary, travel to client sites to ensure excellent customer relationships.
• Assist in training newer members on the team, cross-training with the larger CX organization and collaborate on process and procedural improvements across Cofense.

Information Security Program Manager

Account Executive

• Reporting to the Vice President of Sales
• Aggressively building a pipeline and deliver revenue
• Expanding the Cofense market share in the North Central Region
• Exceed quarterly and annual revenue goals
• Build and expand relationships with key decision-makers in information security
• Own the full sales cycle including prospecting, discovery, technical presentations, pipeline management, negotiation, and closing
• Leverage modern AI-driven tools and techniques to improve prospecting and customer engagement
• Represent Cofense at customer meetings, industry events, and conferences

Senior Solutions Consultant, International META, APAC

Senior Sales Engineer, EMEA

Front-End Developer, Designer

Information Security Program Manager

Account Executive, North Central