CoderPad

DevOps Engineer

• Design, operate, and evolve production infrastructure across AWS, GCP, Heroku, and Kubernetes.
• Own and improve monitoring, alerting, and SLOs for customer-facing services.
• Lead and participate in incident response, postmortems, and long-term remediation.
• Build and maintain infrastructure-as-code, CI/CD pipelines, and automation (Terraform, GitLab CI, Kubernetes tooling).
• Drive scalability, performance, and resilience across a real-time SaaS platform.
• Ensure security, patching, and operational hygiene across all environments.
• Partner with product and engineering teams to enable safe, fast, and reliable releases.
• Actively contribute to cost visibility and cloud optimization.

Senior Site Reliability Engineer

Customer Success Manager

• Manage a book of ~40–50 mid-market customers, focusing on retention, adoption, satisfaction, and strategic health.
• Lead onboarding plans to ensure customers realize rapid time-to-value with strong adoption trajectories.
• Use data and qualitative signals to proactively identify at-risk accounts and recommend corrective actions.
• Develop and execute customer success plans that align with each customer’s business goals.
• Drive renewal conversations and mitigation strategies, partnering closely with Sales where appropriate.
• Identify expansion opportunities and influence them through value messaging and coordinated actions with Strategic Account Executives.
• Conduct periodic business reviews to showcase value delivery and deepen relationships.
• Serve as the voice of the customer internally to drive product improvements and operational refinements.
• Partner with Product, Support, Marketing, and other teams to ensure a cohesive customer experience.

Senior Customer Success Manager

Sales

• Grow, develop, and manage our expansion-focused Commercial Account Executives and Midmarket Strategic Account Executives based in North America who are focused on expansion pipeline creation and revenue within our existing customer base.
• Partner closely with the VP of Success, VP of Marketing and RevOps team to audit and review our tactics to drive expansion revenue while operationalizing proactive outreach to our NA customer base.
• Drive efficiency in Sales outreach and targeting. Lead with curiosity and ownership to understand the sales motions and tactics that are effective at bringing in expansion business and work closely with reps to implement throughout the team.
• Coach your team to understand a prospect’s business, identify and document their personal and business drivers, and build compelling business cases in partnership with the Customer Success Team.
• Drive CRM hygiene and ensure accurate forecasting of expansion bookings to CoderPad leadership.
• Create and test playbooks for expansion sale strategies, implementing learnings and continuing to evolve motions to drive expansions and cross-sales. Be accountable for the cross-sell and upsell strategies and execution in the customer base.
• Drive improvements in process, discovery and adoption of MEDDPICC sales strategy

Senior Site Reliability Engineer

Senior Customer Success Manager

Sales Manager – Expansion