Coder

Director

• Connect IT priorities to business outcomes: Deliver clear, strategic roadmaps that anchor projects in overarching business objectives.
• Set a near‑term IT plan (quarterly/annual) aligned to business and security needs; build 0–1 capabilities that remove friction
• Design and scale the IT organization: define clear mandates for existing team members, mentor them, and plan future hires based on evolving needs
• Identity & devices: standardize SSO/MFA, lifecycle automation, MDM, and least‑privilege access; automate provisioning and reviews
• User support: improve responsiveness, establish visibility into SLAs and CSAT, ensure EU/UK coverage, and drive self‑service through our AI support chatbot
• Vendor & SaaS: own vendor onboarding and due diligence; evolve the vendor onboarding process (Slack–Jira–Ramp); track renewals, license utilization, and spend
• Security & compliance: codify corporate security practices; support SOC 2 evidence and customer reviews; proactively surface and remediate risks for IT‑owned systems

Director of IT

Customer Success Manager

• Own onboarding and rollout plans for new customers; coordinate with Sales for a smooth, successful implementation of Coder’s platform
• Remove barriers to adoption so customers achieve their desired outcomes expediently
• Engage with customers to understand goals, challenges, and use cases, and provide tailored guidance and recommendations
• Identify expansion opportunities within existing accounts, and partner with Sales on upsell and cross‑sell motions
• Oversee renewals and forecasting, ensuring timely, successful commitments
• Serve as the primary point of contact for inquiries, issues, and escalations, and collaborate with Coder teams to resolve
• Monitor and report on customer health and usage
• Develop deep expertise in Coder’s products to provide global customer coverage

Senior Customer Success Manager

Marketing

• Play a key role in the execution of event-led regional marketing programs, with a strong focus on delivering in-person and virtual events across EMEA, including trade shows, webinars, executive roundtables meetups, and workshops
• Be responsible for day-to-day event execution, including logistics, vendor and agency coordination and communications
• Work closely with sales to align on event objectives, target accounts, attendee outreach, and post-event engagement
• Support the Senior Marketing Manager in managing the regional event calendar and execution cadence
• Support the execution of integrated campaigns that complement and extend event initiatives across digital, email, paid, and social channels
• Assist in localizing global campaign content and messaging for EMEA audiences
• Work with sales and the Senior Marketing Manager to support ABM initiatives for strategic accounts
• Customize campaign materials and messaging for target accounts
• Help track engagement
• Maintain project tracking and timelines in Asana
• Coordinate deliverables and updates with internal stakeholders and external vendors
• Support regional marketing reporting and ensure campaigns meet brand and messaging guidelines
• Collaborate on joint marketing initiatives with regional partners, including co-branded campaigns, webinars, and content
• Assist with partner communications and coordination across teams
• Support the delivery of campaign assets and promotional activities

Field Marketing Manager

Client Partner

• Identify, engage, and onboard a portfolio of high-potential in-region partners
• Develop and execute a comprehensive business plan and go-to-market strategy
• Cultivate and manage relationships with partner leadership across key functional areas
• Lead and facilitate executive QBRs, joint marketing engagements, and technical enablement
• Coordinate Coder’s partner sales managers to execute field-level sales awareness and enablement campaigns

Senior Strategic Partner Development Manager

Technical Recruiter

• Own full-cycle recruiting for technical and non-technical roles, from intake through offer, while keeping candidate experience top of mind
• Source and engage candidates across multiple channels with creative, eye-catching outreach
• Manage hiring teams end-to-end, providing proactive communication and transparent feedback
• Track pipeline health, identify bottlenecks/challenges, and adjust strategy using data
• Maintain up-to-date documentation in Ashby, Notion, etc. to keep hiring teams aligned

Full-stack Engineer

• Design and implement AI workflows on top of existing data pipelines (product feedback extraction, customer update generation, onboarding plans, win/loss summaries, CRM enrichment)
• Extend and refine the current TypeScript-based agent: tooling, tool schemas, routing logic, error handling, and observability
• Improve transcript and account matching across Zoom, Granola, and Salesforce using entity resolution, heuristics, and/or LLM-assisted matching
• Integrate new data sources (Slack, Zendesk, Google Drive, Nexus/telemetry, email) into the existing AWS stack
• Define and consume pre-aggregated account/opportunity summaries in S3 for fast, reliable query
• Optimize Lambda-based data processing jobs for cost, reliability, and performance
• Iterate on model strategy: cheap routing (e.g., Claude Haiku) vs. higher-quality response models (e.g., Claude Sonnet/Opus)
• Evaluate prompts, tool selection quality, and response accuracy with clear metrics
• Collaborate with GTM stakeholders (Sales, SE, CS, Product, Marketing) to define, test, and refine AI-assisted workflows
• Partner with infra engineering (Terraform, Kubernetes) to ensure deployment, security, and observability are production-ready
• Contribute to future UI/UX (Slack bot flows, simple web UI/dashboards) to expose workflows to end users

Senior Software Engineer, AI Solutions

Solutions Engineer

• Own the technical relationship with prospects through pre‑sales, and efficiently manage towards a technical win
• Post‑sales support when needed
• Demo the Coder platform from both the developer and administrator personas
• Install Coder on cloud and on‑prem Kubernetes or VM infrastructure
• Run proofs-of-concept that prove Coder’s value and accelerate deals
• Evolve into a subject‑matter expert on Cloud Development Environments and their business impact
• Serve as the customer’s voice, routing insights to Engineering and Product
• Log feature requests and issues in our public/private Git repositories
• Troubleshoot Coder deployments, networking, and Kubernetes components
• Contribute pull requests to Coder’s documentation

Staff Solutions Engineer

Account Manager

• Build and close a strong pipeline of enterprise accounts with large engineering organizations
• Generate qualified opportunities through outbound prospecting and inbound leads
• Lead compelling discussions with executives and leaders that differentiate Coder and communicate our value with clarity and conviction
• Collaborate with Sales Engineers to deliver a thorough technical evaluation
• Partner with decision-makers and technical stakeholders throughout the sales cycle
• Travel as needed to support deals and customer relationships