CMT SERVICES, Inc.

Sales

• Leverage advanced administration and development skills to optimize and enhance the Salesforce ecosystem while ensuring alignment with institutional goals.
• Gather and document business requirements, collaborate with stakeholders.
• Produce clear, high-quality documentation to support end-users, administrators, and developers.
• Design, develop, and optimize Salesforce Flows to create scalable, maintainable, and efficient business processes.
• Build sophisticated solutions using APEX, Lightning Web Components (LWC), and other programmatic tools to address complex business needs.
• Develop and maintain seamless integrations between Salesforce and external systems using APIs or middleware.
• Create and maintain clear, detailed documentation for technical solutions, processes, and configurations.
• Perform thorough investigations to identify underlying causes of issues and implement permanent solutions to prevent recurrence.
• Diagnose and resolve defects in existing Flows, APEX classes, and LWCs, ensuring platform stability and a seamless user experience.
• Collaborate with business stakeholders to gather, analyze, and refine requirements for new enhancements and system changes.

Salesforce Platform Specialist, Analyst

Salesforce Developer

• Design and develop custom solutions on the Salesforce platform (Apex, Flows, Lightning Web Components).
• Collaborate with business analysts and stakeholders to translate requirements into technical solutions.
• Ensure solutions follow Salesforce best practices and coding standards.
• Participate in code reviews, testing, and deployment activities.
• Support data modeling, integrations, and migrations.
• Troubleshoot and resolve Salesforce issues in a timely manner.
• Stay current with Salesforce releases and recommend improvements.
• Maintain clear documentation of solutions and processes.

QA Engineer

• Analyze and review business and technical requirements, ensuring clarity, completeness, and testability.
• Design, develop, and maintain automated test suites using Playwright (TypeScript) and Java-based frameworks for UI and API validation.
• Execute functionality, integration, regression, and performance testing across SaaS platforms and backend systems.
• Support and facilitate User Acceptance Testing (UAT) with business stakeholders, including demos and walkthroughs.
• Build and maintain scalable automation frameworks integrated with CI/CD pipelines for continuous testing and feedback.
• Conduct API testing using tools like Postman, validate backend data using SQL, and ensure compliance with OpenAPI/Swagger.
• Create and execute performance testing using JMeter for both UI and APIs.
• Identify, document, and track defects, collaborating closely with development and product teams for resolution.
• Develop and maintain comprehensive test plans, test cases, and test documentation.
• Participate actively in Agile ceremonies and contribute to evolving QA processes and best practices.
• Evaluate and implement new automation and AI tools to enhance productivity and test coverage.

QA Analyst – Automation Specialist

Software Engineer

• Provide programming support to extend functionality of the OnBase Platform
• Analyze business processes to identify and implement automation of repetitive tasks and scripted job aids
• Develop APIs between multiple systems
• Peer review and test new and revised programmatic functionality as requested by another team member to verify visual and functional quality
• Understand business process and requirements to provide technical solutions that meet customer needs
• Research and suggest new approaches and technologies
• Work with internal and external customers and clients to clearly define requirements, uncover business rules and processes, and create user stories
• Work with vendor resources to ensure technical issues are evaluated to root cause
• Implement system enhancements related to OnBase configuration
• Develop and maintain workflow solutions in the OnBase platform
• Coordinate departmental requested changes in the OnBase system including initial analysis to implementation of configuration changes needed to support new business processes
• Create initial training material to support implemented departmental changes

Onbase Developer

• Develop high-quality software solutions based on requirements.
• Work in several web technologies, including Next.js, React, HTML, JavaScript, jQuery, and CSS.
• Collaborate with the Portal team to estimate, plan, and deliver user stories, bug fixes and tasks within the sprint.
• Collaborate with other teams to identify and implement solutions.
• Follow best practices to guarantee adherence to WCAG 2.2 accessibility standards.
• Perform code, environment, and design reviews to ensure that quality work is being completed.
• Contribute to and lead delivery and deployment processes.
• Collaborate with testers to ensure proper test coverage and resolve any defects; oversee the development and coordination of test plans and execution with QA resources, where appropriate.
• Manage deployment CI/CD.
• Troubleshoot, escalate and respond to incidents, problems, and emergencies with the appropriate level of urgency and professionalism and respond or delegate as needed.
• Participate in daily scrum stand-ups and Agile ceremonies
• Present to the team solutions to improve the current code base or platform.
• Other duties as assigned.

NextJS Developer

• Provide approaches and strategies that focus on the most challenging solutions.
• Be a trusted advisor to the enterprise architects implementing.
• Contribute and advance the integrations strategy.
• Develop foundational elements to advance the implementation of integration strategy.
• Work with individual team members and offshore contractors to mentor them on following the best practices.
• Provide technical and best practices coaching to all team members.
• Successfully deliver solutions that meet all acceptance criteria for the assigned stories.
• Provide expertise, knowledge, guidance, and support to the Integrations team members in the areas of best practices, use of development techniques, with a focus on reuse and consistency within the MuleSoft Platform.
• Resolve issues that may arise due to development challenges.
• Provide re-usable assets such as modules, code, algorithms along with any documentation for developers, such as tutorials, examples, samples or templates.
• Ensure that the Sprint team is fully informed about the story and task progress, actively participating in agile ceremonies including daily standups, backlog grooming, and sprint planning.
• Maintain the status of all tasks, bugs, and user stories, as assigned.
• Review the current software development cycle practices and provide appropriate suggestions to improve team efficiency.
• Evaluate deliverables and provide suggestions for improvement.
• Actively review and update as needed best practices for quality including peer reviews, solution reviews, release management, quality validation and documentation.
• Assist in the deployment, configuration, monitoring, and support of the CloudHub environment and deployed applications.

MuleSoft Developer

Cloud Engineer

• Support the continued growth of the Salesforce Marketing Cloud (SFMC) solution.
• Gather requirements, configure/build/customize and support the Salesforce Marketing Cloud application while guiding the overall direction of the Marketing Cloud instance.
• Focus on the development of email communications leveraging Content Builders tool, HTML and CSS where necessary in partnership with the CRM team.
• Partner with Product Owner to review business requirements to design and develop solutions to meet communication objectives.
• Design, build, test and send emails in SFMC.
• Understand nurture program functionality, capabilities and build upon request.
• Segment and analyze SFDC and other prospect databases to target campaigns and provide targeting recommendations.
• Application of tracking on all marketing automation tactics.
• Report on marketing automation programs to highlight opportunities for enhancement to improve metrics & KPIs.
• Perform testing of emails, campaigns, pages, and data as needed and on time.
• Assist with SFMC data hygiene and system maintenance.
• Prepare and import lists into SFMC.
• Assist with marketing automation-specific troubleshooting requests as submitted.
• Provide recommendations on customer journey and communication best practices.
• Build and maintain marketing automation campaigns that nurture prospects through email and form template creation, landing page development, and list segmentation.
• Develop reporting and dashboards to communicate campaign and marketing effectiveness.
• Interpret and translate metrics into insightful analysis to drive change and campaign performance.
• Provide support for Salesforce and Marketing Cloud data integrations.
• Work with MuleSoft integrations with LMS – D2L and SIS – PeopleSoft Campus Solution, AWS –RedShift.
• Document solution and architecture decisions.
• Assist in monthly feature releases.

Marketing Cloud Developer

Engineer

• Design, implement, and optimize end-to-end data pipelines on Databricks, following the Medallion Architecture principles.
• Build robust and scalable ETL/ELT pipelines using Apache Spark and Delta Lake to transform raw (bronze) data into trusted curated (silver) and analytics-ready (gold) data layers.
• Operationalize Databricks Workflows for orchestration, dependency management, and pipeline automation.
• Apply schema evolution and data versioning to support agile data development.
• Connect and ingest data from enterprise systems such as PeopleSoft, D2L, and Salesforce using APIs, JDBC, or other integration frameworks.
• Implement connectors and ingestion frameworks that accommodate structured, semi-structured, and unstructured data.
• Develop data quality checks, validation rules, and anomaly detection mechanisms to ensure data integrity across all layers.
• Integrate monitoring and observability tools (e.g., Databricks metrics, Grafana) to track ETL performance, latency, and failures.
• Enforce data security best practices including row-level security, encryption at rest/in transit, and fine-grained access control via Unity Catalog.
• Enable data scientists by delivering high-quality, feature-rich data sets for model training and inference.
• Collaborate with AI/ML teams to create reusable feature stores and training pipelines.
• Maintain technical documentation, architecture diagrams, data dictionaries, and runbooks for all pipelines and components.
• Submit a weekly schedule of hours worked and progress reports outlining completed tasks, upcoming plans, and blockers.

Databricks Engineer

Security Engineer

• Support UMGC by ensuring the security of its AWS cloud infrastructure and applications
• Design, implement, and manage AWS cloud security controls
• Conduct vulnerability assessments, penetration testing, and risk analyses
• Monitor and respond to security events; support incident response and forensic investigations
• Automate security processes and integrate security tools into CI/CD pipelines
• Develop and maintain AWS security policies, procedures, and documentation
• Train engineers on secure coding practices and AWS security standards
• Lead AWS-focused security roadmap projects and ensure compliance with frameworks
• Collaborate with IT, engineering, and vendors to ensure secure design, deployment, and operations

AWS Security Engineer

• Support the development and implementation of digital consumer experiences leveraging Adobe Experience Manager (AEM)
• Build and integrate AEM components, ensuring smooth deployments
• Provide documentation and knowledge transfer to client personnel
• Report to the AEM Technical Architect
• Design scalable AEM solutions aligned with UMGC's digital goals (e.g., personalized student portals)
• Translate stakeholder requirements into technical specs using AEM Sites, Assets, and Forms
• Ensure feasibility with Cloud Manager pipelines and integrations
• Build custom components, templates, and workflows with HTL, Java, OSGi, and frontend tech (e.g., React)
• Conduct code reviews, testing, and deployments via Cloud Manager
• Optimize performance (e.g., caching, dispatcher) for high-traffic periods like enrollments
• Handle upgrades, migrations, and Adobe updates; provide production support and documentation
• Implement secure solutions and monitoring systems
• Work in Agile teams with Univ IT/content authors; mentor juniors if needed
• Adhere to contracts, NDAs, and deliver knowledge transfer at project end
• Work with integrations –MuleSoft to connect between data sources and applications.

AEM Website Developer

DevOps Engineer

• Own and optimize the CI/CD pipeline for Salesforce development, leveraging tools such as Copado to enable efficient, automated, and reliable deployment processes.
• Design, configure, and maintain deployment pipelines to promote metadata and code across Salesforce environments, maximizing automation and ensuring consistency throughout the release lifecycle.
• Manage branching strategies, commit code changes, and oversee merge processes using platforms such as GitHub.
• Maintain synchronization across development, testing (sandbox), and production environments.
• Design and implement pipeline workflows that enforce controlled access and proper segregation of duties.
• Manage end-to-end Salesforce release planning, coordination, and execution across multiple environments for the assigned projects.

Salesforce DevOps Engineer

Therapist

• Conduct comprehensive screenings and assessments on clients entering treatment
• Implement appropriate therapeutic interventions for identified areas of concern
• Facilitate weekly evidence-based groups in accordance with the group curriculum
• Provide individual counseling to clients in need of therapeutic and supportive services
• Update client’s treatment plans every 30 days
• Develop, access, and maintain resources for client’s pre and post release plans
• Maintain contact with a caseload not to exceed 25 clients
• Maintain HIPAA compliant electronic health records and case files
• Participate in weekly individual clinical supervision and monthly staff meetings

Mental Health Therapist

Project Manager

• Demonstrating management and supervisory skills.
• Demonstrating customer service skills.
• Demonstrating analytic and organizational skills.
• Analyzing business processes.
• Developing and generating various Agency reports.
• Organizing and creating project management plans.
• Serve as a technical lead and subject matter expert.
• Manage Multiple Tasks and Projects.
• Performing Records Management & Records Management training.
• Ensuring project management oversight, coordination and processes for the following but not limited to: Coordinate with internal staff or outside consultants on complex technical issues. Reviewing and verifying contract deliverables. Ensuring completion of Project Information Management System (PMS) Reports. Reviewing and updating Document Flow Process Maps. Agency Files Management General Administrative Support Publications and Reports Internal and External Dissemination of Information Work with team to solve construction problems. Reports and Other Deliverables.