CMT SERVICES, Inc.

Analyst

• Support daily project coordination, work planning, and execution across correspondence, content, records, Section 508, and administrative workflow support activities.
• Track schedules, milestones, action items, risks, issues, corrective actions, deliverables, and Government-directed priorities.
• Maintain project tracking tools, task logs, decision logs, meeting notes, status trackers, and reporting inputs.
• Prepare monthly progress report inputs, annual summary inputs, special status report inputs, executive briefings, meeting agendas, meeting minutes, action items, and decision records.
• Support Business Case documents, Analyses of Alternatives, data calls, research, workload analysis, and management recommendations.
• Coordinate with the Project Manager, functional specialists, and Government stakeholders to ensure deliverables are accurate, complete, timely, and ready for review.
• Support staffing coordination, onboarding tracking, backup coverage, workload balancing, and continuity planning.
• Support quality reviews before deliverables are submitted to the Government.
• Assist with transition-in, transition-out, knowledge transfer, data handoff, and continuity documentation.
• Work in a non-personal services environment where contractor personnel are managed by the contractor, not by Government staff.

Deputy PM – Senior Analyst

General

• Provide Federal records management, FOIA/Privacy Act documentation support, FACA documentation support, information collection support, records workflow support, and compliance-driven documentation support for a Federal correspondence and content management program.
• Support records identification, records requirements, documentation of workflows, records inventories, content organization, and controlled correspondence support.
• Support FOIA/Privacy Act and FACA-related records and documentation activities but does not serve as a Government FOIA decision-maker.
• Support documentation of controlled correspondence, FOIA/Privacy Act, FACA, information collections, records management, correspondence policy, and related administrative workflows.
• Support document retrieval, organization, review preparation, tracking, and quality control for records and correspondence-related materials.
• Maintain records-related logs, trackers, status reports, documentation repositories, and version-controlled files.
• Support development and revision of SOPs related to controlled correspondence, correspondence policy, FOIA/Privacy Act, FACA, information collections, and records management.
• Support identification of records-management requirements needed for successful workflow and content-management implementation.
• Coordinate with project staff and Government stakeholders to collect inputs, validate information, and support records-related deliverables.
• Protect sensitive, controlled, Privacy Act, and Government information in accordance with applicable requirements.
• Support transition and knowledge-transfer activities involving records, workflow documentation, and Government-approved data formats.
• Support quality reviews of records-related deliverables before submission.

Freedom of Information Act (FOIA) – Records Specialist

Content Marketing Manager

• Support controlled correspondence tracking, routing, updating, status monitoring, and closure activities in Federal correspondence management systems.
• Support work involving ICCT, ECMM, CoRe, SharePoint-based collaboration, or comparable Federal correspondence, tasker, case-tracking, or content-management systems.
• Support public-inquiry workflow tracking and routing visibility using Government-approved systems and processes.
• Maintain content inventories, content maps, document libraries, metadata, version history, and content status trackers.
• Support content alignment between strategic documents, frameworks, tools, program activities, and internal SharePoint content.
• Support content updates to internal SharePoint sites under Government-designated permissions and approval workflows.
• Support data quality reviews, content validation, duplicate identification, source verification, and content owner tracking.
• Assist with Business Case and Analysis of Alternatives inputs by organizing source materials, data, assumptions, and backup documentation.
• Coordinate with project staff and Government stakeholders to resolve content, workflow, and system-navigation issues.
• Support Section 508-aware content posting by coordinating with the Technical Writer / 508 Specialist before publication or release.
• Prepare status updates, dashboards, logs, reports, and workflow summaries.

Content Systems Specialist

Technical Writer

• Develop, edit, format, and maintain technical, administrative, and executive documentation for a Federal correspondence and content management program.
• Prepare SOPs for controlled correspondence, correspondence policy, data quality, directives and regulations, forms and reports, FOIA/Privacy Act, FACA, information collections, and records management.
• Prepare and edit monthly report inputs, annual summary inputs, special status report inputs, executive briefings, meeting materials, presentation materials, Business Cases, Analyses of Alternatives, and technical documentation.
• Review documents for grammar, consistency, formatting, technical accuracy, readability, and compliance with Government style or template requirements.
• Perform Section 508 accessibility review and remediation for Microsoft Word, Excel, PowerPoint, PDF, and web/content products.
• Use accessibility tools and manual review methods to validate headings, reading order, alt text, tables, links, color contrast, tags, bookmarks, and keyboard/screen-reader usability.
• Maintain document templates, style standards, version history, revision logs, and document repositories.
• Coordinate document reviews with subject-matter experts, project staff, and Government stakeholders.
• Correct document defects and support rework before Government submission or release.
• Support knowledge transfer and transition by preparing clean, accessible, final documentation in Government-approved formats.

Technical Writer – 508 Specialist

Project Manager

• Serve as the primary contractor management point of contact for Government stakeholders and lead all contract activities.
• Develop, maintain, and execute the Project Management Plan, including business processes, work breakdown structure, project schedule, milestones, resources, quality controls, and risk management.
• Manage project scope, schedule, staffing, risks, issues, deliverables, corrective actions, and continuity of operations.
• Track all assigned tasks and critical milestones; provide timely status reports, risk alerts, recovery actions, and management recommendations.
• Prepare and oversee monthly progress reports, annual summary reports, special status reports, executive briefings, presentations, meeting agendas, minutes, action items, and decision records.
• Lead project support for ICCT, ECMM, CoRe, public-inquiry workflows, SharePoint collaboration, and related Federal correspondence-management processes.
• Coordinate documentation and improvement of controlled correspondence, FOIA, FACA, records-management, content-management, and administrative workflows.
• Support leadership initiatives through strategic analysis, Business Cases, Analyses of Alternatives, recommendations, and process-improvement activities.
• Oversee development and revision of required standard operating procedures for correspondence, records, data quality, directives, forms, FOIA/Privacy Act, FACA, information collections, and related program areas.
• Ensure all deliverables are complete, accurate, technically sound, timely, and compliant with Section 508 accessibility requirements.
• Supervise qualified contractor personnel, subject-matter experts, backup resources, workload priorities, training compliance, and personnel replacement activities.
• Lead transition-in, transition-out, knowledge transfer, data transfer, Government-furnished equipment accountability, and protection of Government information and system access.

Project Manager – Project Manager III

Software Engineer

• Drive the full lifecycle development (from conversational design to production deployment) of scalable chatbots, virtual assistants, and AI agents.
• Maintain and optimize our current Azure Bot Framework SDK v4 stack while actively participating in the architectural migration toward Microsoft Foundry and Agents 365 Azure SDK.
• Design and implement robust API integrations using MuleSoft as the central enterprise service bus to orchestrate data exchange between conversational front ends and core backend systems.
• Author and manage rich, dynamic conversational interfaces using Microsoft Dynamics Adaptive Cards, Knowledge Management systems, and Automation Flows across web, mobile, and messaging channels.
• Build seamless escalation protocols, including live agent handoffs to Salesforce Live Chat and automated ticket routing via Salesforce Case Management APIs.
• Integrate Hybrid AI strategies by combining classical NLU with Large Language Models for intelligent intent routing, fallback handling, and contextual content generation.
• Analyze conversation logs, containment rates, and intent accuracy metrics using data visualization tools to continuously optimize conversational flows and minimize hallucinations.
• Partner closely with Product Managers, UX Designers, and business stakeholders to translate complex business logic into intuitive user stories.

Deputy PM – Senior Analyst

Freedom of Information Act (FOIA) – Records Specialist

Content Systems Specialist

Technical Writer – 508 Specialist

Project Manager – Project Manager III

Chatbot Developer – Conversational AI