CMA CGM

Supply Chain

• Develop working relationships with internal and external customers
• Assist with account management such as maintaining customer profiles
• Track orders and shipments and assist with tracing as needed
• Create and process invoices, reviews for operational accuracy
• Ensure compliance with company policies and procedures

Supply Chain Planner

Operations

• Oversee organization’s processes, quality and continuous improvements topics
• Ensure policies targeting excellence through continuous improvements are applied
• Responsible for continuous improvement aspects and quality topics
• Support and ensure updates of operational documents
• Lead ISO 9001 certification audit for the RUN process

Operational Excellence and Quality Manager

Business Analyst

• supporting and participating in the development of the Sales Department's digital transformation projects
• consolidating and analysing sales performance indicators
• building and developing customer performance reports
• contributing to the development of ad hoc analyses to support our sales force

Intern – Sales Data Business Analyst

Customer Support

• Act as the first point of contact for customers, transport providers, suppliers and other supply chain stakeholders during day-to-day business
• Handle customer’s transport requests and related documentation, including data entry into affected IT systems
• Manage transport bookings with service providers according to specified schedules and routings
• Manage spot quotations with appointed service providers where necessary
• Liaise with shipment origin and destination stakeholders on timely collection and delivery, including provision of required pre-alert information to involved stakeholders
• Monitor and track shipment execution to ensure adherence of all supply chain stakeholders to agreed service levels
• Ensure tracking event updates (milestones) are provided on time and correctly by suppliers and carriers
• Follow up on missing events and investigate data inconsistencies
• Handle customer requests and supply chain incidents / disruptions in line with agreed service levels
• Log and categorize incidents and conduct root cause analysis on deviations, assign and follow up on corrective actions
• Collect data to support management of financial claims for lost / damaged shipments
• Alert customer teams pro-actively in case of deviations and suggest alternative solutions
• Highlight issues to team leads and relevant supply chain stakeholders in a timely manner as they arise
• Monitor transport provider service quality and provide input and feedback to management teams
• Provide input to Team Leaders and Operations Management for the preparation of periodical reporting and review meetings
• Support the analysis of standard Key Performance Indicators (KPIs) and reports and suggest areas for improvement
• Support internal projects and additional tasks as defined and assigned by management

Customer Service Executive

Financial Planning and Analysis

• Support month-end and quarter-end close processes by validating financial data and ensuring accuracy and consistency in reporting
• Prepare regular management reports and financial presentations to support senior management decision-making
• Assist in monitoring and reporting of financial performance against budget and forecast, including variance analysis and identification of key drivers
• Maintain and enhance financial models, templates, and reporting tools to improve efficiency, accuracy, and standardization

Financial Planning & Analysis Analyst – Apprenticeship

Administration

• Procurement administration in terms of supplier registration
• Support, organize & record Monthly Business Review (MBR)
• In-charge of filing and maintenance of rates
• Support drafting local agreements with suppliers
• Coordination regarding administration duties
• Organize travel plans and reports

Pricing and Quoting Administrator

Engineer

• Leading and supporting Improvement- and Customer implementation projects of varying complexity, based on Site annual roadmap and (Central) innovations;
• Taking ownership of workstreams and providing updates on project execution and planning;
• Proactively identifying improvements in operations and (innovative) warehousing solutions;
• Gathering and data analyzing through reports, interviews, observations, and systems;
• Handling financial elements such as budgets, cost calculations, and identifying savings opportunities;
• Engaging directly with Customers and/or Stakeholders and provide them with the most effective solutions, decision making, project planning and meetings;
• Developing your own hard and soft skills.

Project Engineer

Sales Development Rep

• Monitor and manage field sales contribution
• Develop and implement a business development strategy for SMEs
• Collaborate with sector leaders to support local sales territories

Senior Sales Development Specialist

Human Resources

• Manage and support a Learning Solutions organization of approximately 10 internal employees, supplemented by 2 external consultants
• Develop a culture of autonomy, accountability and results
• Build, steer and continuously evolve the roadmap for Learning tools and platforms
• Proactively propose functional, technical and organizational improvements
• Drive adoption of new tools and processes through structured change management strategies
• Oversee functional management and continuous optimization of Learning platforms
• Structure and leverage HR & Learning data to produce high-value analyses and insights
• Maintain structured, transparent and regular communication with stakeholders

Technical Project Director, HRIS Learning

• Mantenimiento del Sistema de Gestión de Calidad según requisitos Norma ISO 9000 y corporativos.
• Implementación de la Política y Objetivos de Calidad Corporativos de CEVA.
• Mapeo de las actividades operativas a través de diagramas de flujo y VSM, así como su análisis y mejora de los procesos.
• Diseño y monitoreo de los indicadores de gestión en conjunto con los responsables de cada departamento.
• Planificar y ejecutar auditorías de proceso.

Ingeniero de Procesos Logísticos

Software Engineer

• Gather requirements for reports and dashboards
• Communicate trends and define key performance indicators (KPIs)
• Help business teams make informed decisions
• Ensure the availability and performance of developed reports for internal and external users

Business Intelligence (BI) Report Developer

Analyst

• Auxiliar a equipe na gestão da rotina.
• Fazer acompanhamento das operações sendo o focal point do cliente.
• Realizar acompanhamento dos indicadores.
• Dar suporte nas escalações.
• Realizar reuniões mensais de Performance com fornecedores, prestadores e Cliente.
• Auditar as Bases de Indicadores de Performance.
• Fazer o acompanhamento da execução dos fornecedores.
• Monitoramento de indicadores através da geração e análise de relatórios.

Senior Analista de Comércio Exterior

Sales

• Develop and implement efficient processes while coaching and managing the team
• Ensure the team supports and guides customers in the effective use of CMA CGM’s digital quoting tools
• Maintain quotations and commercial support for the assigned client portfolio
• Encourage the team to make proactive sales calls
• Maintain achievement of the team’s KPIs
• Ensure the team contributes to effective dispute resolution
• Coordinate closely with Trade / Pricing teams
• Ensure the team proposes potential volumes to Internal and External Sales teams
• Gather intelligence on competitors’ activities
• Manage the team both directly and cross-functionally
• Maintain regular contact with other functions

Sales Supervisor

• Develop and provide excellent customer service to internal and external customers at all times
• Provide responsible supervision and control for all departmental activities
• Assist in the retention and training efforts of staff and customers
• Conduct meetings with staff to assess group’s overall status, discuss ideas for improvement and inform staff of new developments
• Address all employee performance problems promptly and directly in accordance with personnel policies
• Oversee performance statistics
• Review and monitor shipment documentation for accuracy
• Examine various documents including invoices, bills of lading, and shipping statements to ensure compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products
• Compute duties, tariffs, price conversions, weight, and volume of merchandise exported/imported to and from foreign destinations
• Communicate with customs officials as appropriate to obtain release of incoming freight and resolve delays
• Establish, monitor, and revise policies, procedures and service standard for customs clearance operations as dictated and allowed by applicable regulations
• Ensure all policies and procedures are consistently administered
• Identify areas of concern in clients’ import and export processes through monitoring of team performance against company and client standards, regular audit of shipment documents and accounting, and periodic client reviews
• Communicate with operations manager regarding progress and problems or issues
• Maintain flexible work schedule include outside normal business hours and after hours on call rotation
• Effectively participate in and/or supervise department projects related to assigned area of responsibility

Operations Supervisor

• Develop working relationships with internal and external customers
• Address various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers
• Interface with airlines, shipping, truck and related carriers to understand requirements
• Manage various documents for accuracy
• Update various operational/customer data in software systems and applications
• Track orders and shipments and assist with tracing as needed
• Create and processes invoices, reviewing for operational accuracy
• Assist with running and summarizing operational reports