Implementation Engineer Lead - Process Focused
CMA CGM
Job Level
Mid-LevelSenior
About the role
- Lead a regional/configuration-specific team of Super Users supporting Manhattan WMS and OMS deployments across multiple warehouse sites.
- Define and develop repeatable QA/UAT processes and testing blueprints for future deployments.
- Collaborate with Operations and Implementation Engineering to define and validate business and technical requirements.
- Ensure accurate and site-specific system configurations are implemented consistently.
- Oversee QA and UAT development and ensure comprehensive validation of solutions before go-live.
- Act as the main point of contact for site-specific and configuration-specific system issues.
- Ensure successful IT integration with customer systems, including EDI/API mappings and system behavior coordination.
- Manage documentation of configuration standards, test protocols, and configuration governance across deployment sites.
- Drive quality through documented best practices, standardized configuration templates, and issue resolution protocols.
- Mentor and manage Super User team performance and execution.
Requirements
- Bachelor’s degree in Information Systems or a related field.
- Minimum 5–7 years of experience with Manhattan WMS/OMS system configuration and deployment (strong preference for Manhattan Active).
- Direct experience implementing Manhattan Active WMS and related modules (e.g., SCI, TMS, DOM).
- Experience in 3PL or warehouse-intensive environments (required).
- Deep understanding of Manhattan and Associates WMS/OMS system architecture, configuration parameters, and QA/UAT testing processes.
- Ability to lead and mentor a cross-functional team in a high-paced, distributed environment.
- Strong documentation and organizational skills.
- Excellent communication and problem-solving capabilities.
- Familiarity with Manhattan Active or WMOS, SCI reporting, and automation integrations a plus.
- Willingness and ability to travel 60–75%.
