Estes Forwarding Worldwide

Coordinator, Warehousing Client Services

Estes Forwarding Worldwide

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Junior

About the role

  • The primary duty of the Coordinator, Warehousing Client Services is to c ommunicate directly with customers and carriers to coordinate incoming deliveries and outgoing shipments.
  • Engage in solutions-based communication with clients.
  • Interface directly with the warehouse team to ensure accurate and timely processing of orders and receipts.
  • Process transactions in the Warehouse management system to complete receipts/ shipments/ inventory transfers.
  • Perform cycle counts in the warehouse and investigate any inventory discrepancies.
  • Adhere to Warehousing best practices and standard operating procedures
  • Drive continuous improvement within the organization through collaboration with site managers.
  • Proficient in the warehouse management system WMS.
  • Identify trends, key issues, and successes through data analysis and customer feedback.
  • Recognize opportunities for enhancing and expanding EFW client relationships.
  • Respond to client inquiries quickly and efficiently.
  • Provide prompt and professional customer service to new leads and prospects.
  • Proactively engage customers to build rapport and ask for new opportunities.
  • Follow up opportunities to receive feedback and continuously improve the process.
  • Act as a liaison between clients, warehouse operations, and administration.
  • Coordinate with appropriate operations personnel to source transportation for secured moves.
  • Work with operations personnel to make sure specific client expectations are met.
  • Provide clients with proactive notification of deliveries or service issues to ensure continuous communication.
  • Direct drivers to appropriate docks.
  • Handle data entry of orders, receipts, shipments, and BOLs.
  • Assist with resolving client issues.
  • Continually develop market and industry knowledge to facilitate success.
  • Look for ways to continuously improve processes.
  • Develop and use collaborative relationships to accomplish work goals.
  • Comply with company C-TPAT and TSA security procedures.
  • Perform other duties as assigned.

Requirements

  • Minimum of a Bachelor's degree (or equivalent) and 1-3 years of experience in Transportation or Warehousing preferred.
  • However, a combination of experience and/or education will be taken into consideration.
  • Intermediate proficiency in Microsoft Office, internet, web-based, and job-specific software applications.
  • Must have excellent written and oral communication skills.
  • Strong organizational skills and close attention to detail.
  • Ability to work independently and remain self-motivated with minimal direct supervision.
  • Ability to write comprehensive and detailed business correspondence.
  • Ability to work with groups of people such as other departments and communicate known concepts.
  • Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis.
  • Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems.
  • Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check.
  • Must be eligible to work in the United States.
  • At this time, EFW will not sponsor a new applicant for employment authorization for this position.