Desktop Support Analyst
Estes Forwarding Worldwide
full-time
Posted on:
Location: Virginia • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
VoIP
About the role
- Under the direction of IT Management the Desktop Support Analyst is responsible for providing technical hardware and software support for end users from support staff to top executive management.
- Responsible for the routine maintenance and support of the standard hardware/software technology in use at the company.
- Work independently on tasks and service requests, but gets active guidance from more senior technical resources within the location team.
- Assist in technical upgrading and maintaining of entire desktop systems.
- Install, configure, test, monitor and make minor repairs to personal computer hardware and software systems, and provide technical assistance and training to system users.
- Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
- Receive and respond to incoming calls, pages, and /or emails regarding desktop problems.
- Track distribution and disposition of desktop peripheral equipment and software.
- Support and promote company core values.
- Comply with Company C-TPAT and TSA security procedures.
- Must be able to work extended hours, weekends and holidays based upon business need.
- Perform other duties as assigned.
Requirements
- Technical aptitude and experience as it relates to PC hardware and LAN technologies.
- Experience with Microsoft Windows 7 and MS Office are highly desirable.
- Experience with VOIP (Polycom phones) and iPhones is desirable.
- Demonstrated track record and eagerness to learn new technology.
- Demonstrated technical aptitude and knowledge.
- Demonstrated solid customer service skills.
- Strong quality focus with good follow-through and accuracy.
- Demonstrated self-starter and independent worker.
- Team oriented focus.
- Attention to detail and organization skills.
- Solid interpersonal and communications skills.
- Must be mentally and emotionally capable of handling a high stress environment.
- Must be eligible to work in the United States.
- Must possess intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.
- Proven competence to communicate clearly and persuasively with all levels of an organization required.
- Proven ability to handle difficult conversations.
- Honest, sincere and consistent in communications.
- A thorough knowledge of Desktop/Laptop hardware and end-user level peripherals a must.
- Very strong problem solving and analytical skills and should be a methodical and systemic thinker.
- The ideal candidate will demonstrate a history of proactive orientation towards troubleshooting, problem solving, and quick thinking with a sense of urgency and priority.
- Attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines.
- Ability to plan, organize and manage multiple projects and set priorities.
- Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis.
- Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems.
- Periodic travel up to 25% required.
- At this time, EFW will not sponsor a new applicant for employment authorization for this position.
- Candidates who receive a job offer will be required to successfully pass a drug screen and a background check.
- Minimum of at least one acceptable technical certification.
- Minimum of a Bachelor's degree (or equivalent) in related field plus 3-5 years of related IT experience. However, a combination of experience and/or education will be taken into consideration.