CloudZero

Support Engineer

• Take ownership of escalated tickets from L1 support.
• Provide timely updates and resolutions to customers while maintaining high CSAT and responsiveness standards.
• Investigate and resolve complex technical issues involving APIs, integrations, data pipelines, and cloud environments (AWS, Azure, GCP).
• Reproduce customer issues, identify root causes, and suggest or implement solutions.
• Partner with engineering teams to triage bugs and escalate product issues.
• Create detailed internal runbooks, troubleshooting guides, and FAQs.
• Mentor L1 team members to improve overall support effectiveness.

Technical Customer Support Engineer

Account Executive

• Own and close new business: Drive the full sales cycle from discovery and POC to close, in partnership with Sales Engineers.
• Hunt strategically: Develop and execute territory plans, self-source opportunities, and partner with marketing and alliances to build strong pipelines.
• Lead high-value conversations: Run compelling Zoom and onsite meetings using Sandler and Force Management methodologies.
• Collaborate across teams: Partner with product, marketing, customer success, and engineering to deliver solutions that resonate and expand accounts.
• Forecast with precision: Manage pipeline using MEDDPICC and deliver accurate, data-driven forecasting.
• Leverage partnerships: Team with AWS and alliance sales teams to accelerate deals and expand reach.
• Contribute to scale: Help refine and scale repeatable sales processes and playbooks as we grow.
• Stay curious: Continuously learn about cloud, AWS, and DevOps to understand industry trends and customer challenges.

Senior Account Executive, SoCal

• Take ownership of escalated tickets from L1 support.
• Provide timely updates and resolutions to customers while maintaining high CSAT and responsiveness standards.
• Investigate and resolve complex technical issues involving APIs, integrations, data pipelines, and cloud environments (AWS, Azure, GCP).
• Reproduce customer issues, identify root causes, and suggest or implement solutions.
• Partner with engineering teams to triage bugs and escalate product issues.
• Serve as a liaison between customers and internal teams, ensuring issues are understood, prioritized, and resolved.
• Create detailed internal runbooks, troubleshooting guides, and FAQs.
• Mentor L1 team members to improve overall support effectiveness.

Support Engineer, L2

• Own and close new business: Drive the full sales cycle from discovery and POC to close, in partnership with Sales Engineers.
• Hunt strategically: Develop and execute territory plans, self-source opportunities, and partner with marketing and alliances to build strong pipelines.
• Lead high-value conversations: Run compelling Zoom and onsite meetings using Sandler and Force Management methodologies.
• Collaborate across teams: Partner with product, marketing, customer success, and engineering to deliver solutions that resonate and expand accounts.
• Forecast with precision: Manage pipeline using MEDDPICC and deliver accurate, data-driven forecasting.
• Leverage partnerships: Team with AWS and alliance sales teams to accelerate deals and expand reach.
• Contribute to scale: Help refine and scale repeatable sales processes and playbooks as the company grows.
• Stay curious: Continuously learn about cloud, AWS, and DevOps to understand industry trends and customer challenges.

Senior Account Executive

Full-stack Engineer

• Design individual implementations for our third-party adapters and think about a way to scale our architecture to enable rapid onboarding of new third-party tools.
• Emphasize creating individual components for testing and local development.
• Write clean, maintainable code with a strong focus on performance, quality, reliability, and total cost of ownership.
• Collaborate with engineers, product managers, designers, customer success, and account managers to deliver features.
• Continuously improve our platform and engineering practices to enable fast iteration, high team ownership, and impactful product delivery.

Staff Software Engineer

Research Engineer

• Investigate real-world GCP environments to identify inefficient configurations, underutilized resources, and design patterns with poor cost-to-value ratios
• Develop and validate cost optimization strategies across core GCP services, including Compute Engine, Cloud Storage, Cloud SQL, Cloud Functions, GKE, and BigQuery
• Stay current with GCP pricing changes, committed use discounts, sustained use discounts, and evolving service models to inform optimization logic
• Build optimization logic and models in Python and SQL, integrating seamlessly with CloudZero's data pipeline
• Create scalable, reusable scripts for simulation, modeling, and recommendation generation
• Leverage GCP APIs and metadata to detect actionable patterns and optimization signals
• Support integration of ML-based techniques into optimization workflows (workload classification, anomaly detection, predictive scaling)
• Build and maintain tooling that enables the optimization team to create, test, curate, and deploy cloud optimizations at scale
• Prototype and validate optimization recommendations before customer deployment
• Contribute to CloudZero's optimization engine architecture and performance
• Partner with Data Science, Engineering, and Product teams to transform research into customer-facing optimization intelligence
• Share GCP expertise and optimization best practices across engineering and customer-facing teams through documentation, training, and education
• Translate technical research into actionable product features and internal tooling

Technical Customer Support Engineer

Senior Account Executive, SoCal

Support Engineer, L2

Senior Account Executive

Staff Software Engineer

Research Engineer, GCP Optimization