CloudZero

Full-stack Engineer

• Design, build, and maintain APIs, services, and core systems that power CloudZero’s application platform.
• Build scalable features that support customers with large, complex cloud cost datasets.
• Work on the core product surfaces customers use every day, including cost intelligence features, analytics, and identity/authentication systems.
• Partner closely with product managers, designers, and engineers to deeply understand customer problems and deliver high-impact solutions.
• Participate in product discovery, helping break down strategic objectives into clear, executable work.
• Write clean, testable, and maintainable code that can evolve as the product and company scale.
• Help shape engineering processes and technical direction to enable fast iteration, ownership, and high-quality delivery.

Software Engineer II – App Team

• Leverage AI as your force multiplier.
• Ship features end-to-end across the entire platform.
• Learn fast by diving into unfamiliar domains.
• Collaborate and hand off.

Software Engineer II – Strike Team

Sales Engineer

• Own and scale the Sales Engineering function across all the West and Central U.S. regions - hiring, developing, and inspiring a high-performing team of four Sales Engineers.
• Partner with GTM Leadership to drive top-line revenue growth through technical engagements, strategic partnerships, and streamlined deal acceleration.
• Serve as an expert in customer and partner engagement, connecting the dots between customer needs, market insight, CloudZero’s capabilities, and platform innovation.
• Evolve CloudZero’s Sales Engineering processes and tooling to support a rapidly scaling SaaS organization.
• Collaborate cross-functionally with Product, Engineering, Marketing, and Customer Success to refine messaging, proof strategies, and feedback loops.
• Drive growth of the technical partnership ecosystem, including cloud providers, ISVs, and channel partners.
• Be a cultural leader and multiplier, modeling excellence, accountability, and empathy across the go-to-market team.

Senior Manager, Sales Engineering

Customer Success Manager

• Own the customer journey from onboarding through renewal and expansion.
• Build strong relationships and serve as a strategic partner to customer stakeholders, including C-suite.
• Collaborate cross-functionally to drive customer success plans, executive business reviews, and product value realization.
• Identify and mitigate risk, manage renewals, and accurately forecast customer health and revenue.
• Own expansion opportunities and upsell motions within your accounts, including full-cycle contract negotiations
• Build and maintain CS playbooks, joint success plans, and reporting frameworks.
• Develop a deep understanding of the business problems customers are trying to solve and advocate internally on their behalf (e.g. product, support, etc.)

Senior Customer Success Manager

Affiliate Manager

• Be a trusted advisor to hiring managers, influencing hiring strategy, role definition, and long-term team design
• Own and execute full-cycle recruiting for all technical roles
• Raise the bar - continuously - on talent quality, hiring rigor, and candidate experience
• Build and maintain deep talent pipelines, engaging top R&D talent long before there’s an open role
• Help define what “great” looks like by translating business and technical needs into clear, compelling candidate profiles
• Move with urgency and precision in a competitive market, without compromising on quality
• Demonstrate intellectual curiosity to understand current and future talent needs
• Design and execute sourcing strategies to attract elite technical talent across disciplines
• Lead structured, data-driven hiring processes that are fair, inclusive, and focused on skills and impact
• Influence hiring managers to make better, faster, and more confident decisions
• Serve as a steward of our employer brand, ensuring every candidate interaction reflects who we are and what we value. Support and reinforce our employer brand initiatives driven by the TA Director, helping ensure each candidate interaction reflects who we are and what we value.
• Use insights and metrics to continuously improve hiring effectiveness, speed, and outcomes

Senior Tech Talent Partner

Architect

• Own the architecture and strategy of CloudZero’s documentation, including information structure, content models, standards, and governance.
• Design, implement, and maintain AI-driven documentation pipelines to assist with content creation, updates, validation, and consistency.
• Establish and enforce documentation standards for tone, structure, terminology, and voice across developer marketing and technical operator content.
• Contribute directly to documentation as needed, particularly for new features, architectural changes, or high-impact areas - without being the sole or primary SME.
• Partner closely with product managers and engineers to integrate documentation updates into product development and release workflows.
• Work with support, sales engineering, and TAM teams to incorporate real-world customer needs, feedback, and usage patterns into documentation.
• Ensure documentation accurately reflects CloudZero’s domains, including data infrastructure, cloud cost management, and FinOps concepts.
• Own documentation tooling and infrastructure, including CMS platforms, git-based workflows, and automation frameworks.
• Define and apply AI quality controls, including hallucination detection, citation enforcement, and human review workflows.
• Continuously improve documentation quality through metrics, feedback loops, and iterative tooling enhancements.

Senior Documentation Architect

Sales Operations Manager

• Own Deal Desk for Commercial & Enterprise — serve as the senior partner for pricing, discounting, non-standard terms, and approval governance, ensuring fast, consistent, and policy-aligned deal execution.
• Assess deal health and downstream impact across Billing, Revenue Recognition, Legal, and Customer Success, proactively resolving issues before contracts are executed.
• Act as the escalation point for complex, high-impact deals, partnering closely with Sales leadership, RevOps, Finance, Legal, and executives (CRO/CFO) as needed.
• Own end-to-end contracting workflows in Ironclad, including intake, contract generation, negotiation, approvals, and execution, ensuring accuracy and alignment with Salesforce data.
• Provide day-to-day Sales Operations support for Commercial and Enterprise teams, maintaining opportunity hygiene, data integrity, and pipeline accuracy in Salesforce.
• Manage and optimize Deal Desk and Sales Ops intake, setting SLAs, prioritizing requests, and reducing ad-hoc support through documentation and standardized workflows.
• Work with CS Operations(RevOps) to ensure clean post-sale handoffs, accurate contract interpretation, billing readiness, and operational support for renewals, expansions, and amendments.
• Partner with RevOps to improve systems and processes, maintaining Salesforce workflows, dashboards, and reporting while driving continuous improvements in deal velocity, accuracy, and contract cycle time

Outside Sales

• Lead and expand CloudZero’s Field Sales presence across the region, reporting to the VP of Sales.
• Build and manage a high-performing team of Field Account Executives to drive growth in this key territory.
• Own strategy development, revenue generation, and execution for one of CloudZero’s highest growth regions.
• Define and implement a GTM strategy across a field team and region.
• Establish and drive regional sales targets, ensuring alignment with overall company objectives.
• Partner with Marketing, Sales Operations, and Sales Engineering to create tailored sales motions for key accounts.
• Expand CloudZero’s presence in strategic industries and accounts.
• Recruit, manage, and inspire a team of Enterprise Account Executives.
• Coach and develop team members to maximize their potential and performance.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Cultivate relationships with high-value prospects and partners.
• Actively participate in sales meetings, negotiations, and closing activities.
• Provide executive-level engagement to support strategic deals.
• Accurately forecast pipeline and revenue.
• Regularly review and refine sales metrics to ensure team performance aligns with targets.
• Provide detailed reporting and insights to senior leadership.
• Identify trends, challenges, and opportunities within the Central region.
• Provide feedback to Product, Marketing, and Leadership teams to refine offerings and positioning.

Director, Field Sales

Account Executive

• Own and close new business: Drive the full sales cycle from discovery and POC to close, partnering closely with Sales Engineers.
• Hunt strategically: Build and execute territory plans, self-source opportunities, and collaborate with marketing and alliances to generate pipeline.
• Run strong sales conversations: Lead effective Zoom and onsite meetings using frameworks like Sandler and Force Management.
• Collaborate cross-functionally: Partner with product, marketing, customer success, and engineering to deliver solutions that resonate with customers.
• Forecast responsibly: Manage pipeline using MEDDPICC and contribute to accurate, data-informed forecasting.
• Leverage partnerships: Work alongside AWS and alliance sales teams to accelerate deals and expand reach.
• Help us scale: Contribute to improving sales processes and playbooks as the team grows.
• Stay curious: Continue learning about cloud, AWS, and DevOps to understand customer needs and industry trends.

Product Manager

• Own and evolve a core product area within our FinOps and cloud cost intelligence platform.
• Operate in an enterprise, direct sales environment.
• Work closely with engineering, experience design, sales, marketing, and customer teams.
• Gather and synthesize market intelligence from various sources.

Senior Product Manager

Senior Software Engineer, Application Team

• Communicate the value proposition for the CloudZero platform and understand how it can be applied to address specific customer business outcomes.
• Ensure customers are getting value from the adoption of the CloudZero platform.
• Renew customer contracts, looking for opportunities for revenue expansion.
• Lead, motivate, actively coach and grow the customer-facing FinOps Account Management (FAM) and Customer Success Management (CSM) teams.
• Develop a strategy for scaling Customer Success, including building and managing teams for on-boarding, adoption, renewals and expansion at scale.
• Manage the customer experience and journey - from sales handoff through post-sales on-boarding and adoption, and continued customer engagement through renewals and expansion.
• Meet with customers globally to drive their adoption and value realization, and to identify areas of improvement for our platform, organization, and process.
• Be a customer advocate and act as a trusted partner to R&D and GTM teams by ensuring the right priority and technical resources are being applied to maximize customer success activities.
• Translating customer needs into actionable insights and priorities; ensuring a cohesive customer journey in partnership with R&D and GTM stakeholders.
• Partner closely with the Sales to support new sales while making sure customers are set up for success.
• Build and optimize Customer Success processes, playbooks, and metrics (e.g., retention, NRR, health scores, adoption).
• Partner closely with CS Operations to improve tooling, reporting, and scalability.
• Forecast customer risk and growth opportunities with accuracy and transparency.

VP, Customer Success

• You’ll lead the architectural evolution required for CloudZero’s next order of magnitude of growth.
• This is a hands-on role—you’ll be in the code, shipping real systems, while setting technical direction and raising the bar for how we scale.
• Design and implement the orchestration, performance, and resilience patterns needed as we add customers and capabilities.
• Identify bottlenecks, evaluate tradeoffs, and deliver solutions that maintain fast response times and operational efficiency—through caching, service boundaries, or new approaches as the system evolves.
• Identify architectural gaps and technical debt before they become blockers.
• Apply pattern recognition from prior growth phases to help the team avoid predictable scaling pitfalls.
• Lead architectural choices grounded in real-world experience and proven patterns.
• Bring clarity to tradeoffs and help the organization invest engineering effort where it matters most.
• Guide the service-oriented architecture to support increasing complexity while preserving simplicity, maintainability, and predictable behavior.
• Advocate for fewer moving parts, well-defined boundaries, and systems that are easy to reason about.
• Share hard-earned insights on scaling systems, microservices, and distributed architectures.
• Help engineers develop the intuition that comes from navigating real growth inflection points.
• Communicate technical constraints and opportunities in a way that informs product and business decisions.

Principal Software Engineer

• Own and close sales opportunities by demonstrating and documenting value during proof of concept (POC) engagements in collaboration with Sales Engineers.
• Lead effective sales conversations with prospects via Zoom and in-person, leveraging Sandler and Force Management methodologies.
• Manage a named account list or geographic territory, using MEDDPICC to forecast pipeline with accuracy and discipline.
• Proactively source new commercial opportunities through outbound efforts and in partnership with marketing and alliance teams.
• Stay current on industry trends in Cloud Optimization, FinOps, and DevOps to understand buyer challenges and connect solutions to real-world use cases.
• Research customer business initiatives, stakeholders, and technology ecosystems to drive tailored insight-led engagements.
• Partner with AWS sales and other strategic ecosystem teams to accelerate deal velocity and maximize pipeline coverage.

Commercial Account Executive

• Design, build, and maintain APIs, services, and systems focused on Kubernetes observability and cost data ingestion.
• Build scalable solutions to support customers running large, complex containerized workloads across clusters.
• Write clean, maintainable code with a strong focus on performance, reliability, and total cost of ownership.
• Collaborate with engineers, product managers, and designers to deliver features that provide actionable insights for Kubernetes users.
• Continuously improve our platform and engineering practices to enable fast iteration, high team ownership, and impactful product delivery.