Senior Solutions Engineer
Cloudflare
AWSAzureCloudCyber SecurityDNSFirewallsGoGoogle Cloud PlatformJavaScriptPython
Director, Partner Services
Cloudflare
full-time
Posted on:
Origin: • 🇺🇸 United States • Illinois
Visit company websiteJob Level
Lead
Tech Stack
CloudCyber SecurityDNS
About the role
- Lead and grow the Partner Services team, providing clear direction, mentorship, and professional development for Service Delivery Managers (SDMs)
- Drive operational excellence in the onboarding, enablement, and ongoing success of Authorized Service Delivery (ASD) and MSSP partners
- Define and implement a scalable framework for partner technical services, including enablement programs, bootcamps, workshops, and certifications
- Build strong relationships with Solutions and Services Partners serving as a trusted advisor for post-sales technical strategy and delivery
- Partner closely with Sales, Solutions Engineering, Product, and Customer Support teams to ensure alignment and successful partner outcomes
- Oversee the development and deployment of tools, frameworks, and resources that enhance partner capabilities in service delivery
- Ensure high partner satisfaction through continuous feedback loops, proactive issue resolution, and strategic guidance
- Lead initiatives to grow technical services capabilities for partners, including the MSSP business and global ASD program
- Drive the creation of technical services best practices, reference architectures, and solution frameworks to scale partner delivery excellence
- Manage regional and global performance metrics, operational diligence, and strategic partner initiatives
Requirements
- Experience engaging with C-suite executives and senior leaders at partner organizations
- Extensive experience in partner services, post-sales enablement, or partner success leadership
- Proven ability to lead and scale a team of technical services managers across multiple regions
- Strong knowledge of networking concepts, cybersecurity, DNS, CDN, web security, and cloud-native architectures
- Experience in MSSP and Services Partner ecosystems
- Excellent communication and relationship-building skills with partners and internal stakeholders
- Track record of defining and operationalizing partner enablement frameworks and service delivery programs
- Ability to troubleshoot and guide resolution of technical issues in a complex partner environment
- Experience with API integration and automation for scalable service platforms
- Strategic thinker with operational rigor and the ability to drive cross-functional initiatives
- Strong business acumen and understanding of go-to-market models
- Collaborative mindset with the ability to influence across functions
- Passion for building scalable partner programs and enabling long-term partner success
