Customer Success Manager, Registry and Reseller
Team Internet
DNS
Product Manager, FinTech
Cloudflare
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteSalary
💰 $140,000 - $210,000 per year
Job Level
Mid-LevelSenior
Tech Stack
DNSERPRealm
About the role
- Take charge of Quote-to-Cash processes and provide leadership, communication and accountability for successful delivery
- Manage a set of key products in the Quote to Cash lifecycle impacting internal and external customers worldwide
- Work horizontally to align Engineering, Program Management, Finance, Revenue Operations, Business Intelligence and external vendors
- Span timescales: support short-term product launches, medium-term billing migrations, and long-term ERP implementations
- Span domains and publish roadmaps while remaining responsive to business-driven interrupts
- Ensure quality and an accurate picture of revenue and customer service while advancing the roadmap
- Listen, learn, synthesize, communicate outwards, and influence through persuasion
- Represent Cloudflare to large customers about billing concerns and plans
- Hold self and peers accountable for delivery
- Domains touched include Billing, Invoicing, Sales & Opportunity management, Credit & Collections, Pricing & Quoting, Contract & Entitlement Management, Partners & Resellers, Taxation, Bad debt, BI Reporting, ERP Implementation
Requirements
- Seasoned product manager with ownership of quote-to-cash processes
- Demonstrated success delivering technology solutions in the Billing space
- Knowledge of best practices in fintech, financial reporting, compliance, or similar domains at a SaaS company
- Experience managing customer-facing products focused on global payments, tax, checkout, invoicing, and other quote-to-cash activities
- Experience coordinating across Engineering, Program Management, Finance, Revenue Operations, Business Intelligence, and external vendors (e.g., Stripe, Salesforce)
- Experience spanning short-term deliverables, billing migrations, and longer-term ERP implementations
- Strong communication, collaboration, synthesis, and influencing skills
- Experience engaging with large customers on billing concerns and plans
- Ability to provide and demand accountability and drive delivery
- Bonus: Internet-native company experience
- Bonus: Engineering fluency (technical background or demonstrated technical acumen)
- Bonus: Finance fluency
- Bonus: Understanding of how the Internet works at layers 2 through 7
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