[bon]fire workshop

Technical Project Manager

[bon]fire workshop

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

JuniorMid-Level

Tech Stack

DNS

About the role

  • Guide customers through their most critical early experiences with Workshop, blending technical expertise with project management
  • Plan and manage customer implementations end-to-end, ensuring technical setup and onboarding milestones are completed thoroughly and efficiently
  • Own the full onboarding lifecycle, from initial project planning to technical setup and go-live
  • Create a positive first impression, develop strong customer relationships, and instill confidence in Workshop’s technical solutions
  • Guide customers through configuration of Workshop, including integrations with enterprise IT systems (Microsoft Active Directory, Google Workspace, Okta, etc.), email providers, DNS, and security protocols
  • Proactively guide customers to early wins, helping them achieve success with Workshop’s products and features quickly
  • Diagnose, escalate, and resolve technical issues in partnership with the Product team; provide documentation and education for customers with unique requirements
  • Work closely with Customer Success, Sales, and Product teams to align on customer goals, technical requirements, and project timelines
  • Transition customers seamlessly to their long-term Customer Success Manager once onboarding is complete
  • Capture and communicate customer feedback to influence the product roadmap

Requirements

  • 2+ years in a customer-facing, technical, or project management role (preferably in SaaS)
  • Experience managing multiple implementation projects of varying pace and complexity
  • Familiarity with enterprise IT deployments, identity systems (Active Directory, Okta, Google Workspace), and email/DNS configuration
  • Strong problem-solving skills and technical curiosity
  • Excellent organizational skills with high attention to detail
  • Ability to clearly communicate with diverse audiences (customers, engineers, sales, account managers)
  • A proactive, ambitious mindset with a proven ability to deliver results in a fast-paced environment
  • Exceptional written and verbal communication skills