Technical Project Manager
dentsu Austria
PMP
![[bon]fire workshop](https://storage.googleapis.com/remote-rocket.appspot.com/%5Bbon%5Dfire%20workshop.jpeg?GoogleAccessId=firebase-adminsdk-ptm37%40remote-rocket.iam.gserviceaccount.com&Expires=16447017600&Signature=V1ORcQEUI%2F39lo1YxRXPcUUNAfyV%2BT201%2F2%2BOqarZA2%2FY9Xi2Edr4irBRPGn9LdPhy%2B%2F0qgm297oo87%2FhXY3EyQx%2B5CX3bXT5fMXv3PxyOZjrdby1fQNDqKylJjKPgotHZ001KAhr0jg6S6N0Z81SN3SQEf99lJgF4vtoXk2kXEO32HhcLIpSwo9YEa5q44iAZUUlKPQ0Mp7h3c7zklxROjafZx%2FZE2tSOMom1DzbzEXWYDIKX%2B0m1cKgK09CLCOg5zE5Yb5KUKVhzsX9a69rVocomu5IA1%2FMEqCDuY0%2F0AdJYnIyqCZhyTdeZrhl6I14GZ2dVqzZ5uDV6sN4wkUrA%3D%3D)
Technical Project Manager
[bon]fire workshop
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
DNS
About the role
- Guide customers through their most critical early experiences with Workshop, blending technical expertise with project management
- Plan and manage customer implementations end-to-end, ensuring technical setup and onboarding milestones are completed thoroughly and efficiently
- Own the full onboarding lifecycle, from initial project planning to technical setup and go-live
- Create a positive first impression, develop strong customer relationships, and instill confidence in Workshop’s technical solutions
- Guide customers through configuration of Workshop, including integrations with enterprise IT systems (Microsoft Active Directory, Google Workspace, Okta, etc.), email providers, DNS, and security protocols
- Proactively guide customers to early wins, helping them achieve success with Workshop’s products and features quickly
- Diagnose, escalate, and resolve technical issues in partnership with the Product team; provide documentation and education for customers with unique requirements
- Work closely with Customer Success, Sales, and Product teams to align on customer goals, technical requirements, and project timelines
- Transition customers seamlessly to their long-term Customer Success Manager once onboarding is complete
- Capture and communicate customer feedback to influence the product roadmap
Requirements
- 2+ years in a customer-facing, technical, or project management role (preferably in SaaS)
- Experience managing multiple implementation projects of varying pace and complexity
- Familiarity with enterprise IT deployments, identity systems (Active Directory, Okta, Google Workspace), and email/DNS configuration
- Strong problem-solving skills and technical curiosity
- Excellent organizational skills with high attention to detail
- Ability to clearly communicate with diverse audiences (customers, engineers, sales, account managers)
- A proactive, ambitious mindset with a proven ability to deliver results in a fast-paced environment
- Exceptional written and verbal communication skills
