[bon]fire workshop

Technical Project Manager

• Guide customers through their most critical early experiences with Workshop, blending technical expertise with project management
• Plan and manage customer implementations end-to-end, ensuring technical setup and onboarding milestones are completed thoroughly and efficiently
• Own the full onboarding lifecycle, from initial project planning to technical setup and go-live
• Create a positive first impression, develop strong customer relationships, and instill confidence in Workshop’s technical solutions
• Guide customers through configuration of Workshop, including integrations with enterprise IT systems (Microsoft Active Directory, Google Workspace, Okta, etc.), email providers, DNS, and security protocols
• Proactively guide customers to early wins, helping them achieve success with Workshop’s products and features quickly
• Diagnose, escalate, and resolve technical issues in partnership with the Product team; provide documentation and education for customers with unique requirements
• Work closely with Customer Success, Sales, and Product teams to align on customer goals, technical requirements, and project timelines
• Transition customers seamlessly to their long-term Customer Success Manager once onboarding is complete
• Capture and communicate customer feedback to influence the product roadmap