CloudBees

Support Engineer

• Answer customer questions about product usage and best practices.
• Diagnose complex technical issues and provide solutions or workarounds.
• Connect with customers through a ticketing system, with phone support sometimes required for complex or urgent issues.
• Collaborate frequently with members of the Support and Engineering teams.
• Contribute to documentation.
• Contribute to internal software tools to automate diagnosis of customer issues.
• Work a weekend on-call rotation every 4-8 weeks (daytime hours only).

Development Support Engineer

DevOps Engineer

• Partner with Customers to Drive Transformation
• Act as a trusted advisor to customers, helping them define and execute their software delivery, platform engineering, and AI adoption strategies.
• Collaborate with engineering leaders, platform teams, and executives to align technology initiatives with business outcomes.
• Assess current software delivery capabilities and develop transformation roadmaps that improve developer productivity, security, governance, and operational efficiency.
• Design and recommend modern DevSecOps, Platform Engineering, and AI-enabled delivery architectures that accelerate innovation at scale.
• Lead discovery workshops, architecture reviews, and strategic advisory engagements with customer stakeholders.
• Build proofs of concept, reference architectures, and pilot programs that validate new approaches and demonstrate measurable value.
• Guide customers in adopting emerging practices such as AI-assisted development, agentic workflows, intelligent automation, and software delivery optimization.
• Influence customer adoption and success plans to maximize long-term value from CloudBees solutions and services.
• Serve as the voice of the customer within CloudBees, helping shape product strategy, roadmap priorities, and future platform capabilities.
• Communicate effectively with audiences ranging from hands-on engineers to executive leadership teams.
• Travel occasionally for customer workshops, strategic planning sessions, and company events.
• Collaborate Across the Ecosystem
• Partner closely with Sales, Solution Engineering, Product Management, Product Engineering, Customer Experience, and Services teams to deliver exceptional customer outcomes.
• Contribute technical and industry expertise during strategic customer engagements and complex transformation initiatives.
• Support customer escalations and critical initiatives by coordinating across teams to drive successful resolution and long-term improvements.
• Enable CloudBees partners through mentoring, knowledge sharing, and joint delivery engagements that expand their technical and consulting capabilities.
• Share field insights, emerging trends, and customer feedback to influence CloudBees products, services, and go-to-market strategies.
• Continuously Learn and Lead
• Develop deep expertise across CloudBees solutions, modern software delivery practices, cloud-native technologies, and AI-powered engineering workflows.
• Stay at the forefront of industry trends including DevSecOps, Platform Engineering, AI-assisted software development, agentic systems, and intelligent automation.
• Experiment with emerging technologies and translate innovation into practical customer value.
• Contribute thought leadership through internal enablement, customer-facing presentations, workshops, blogs, and industry events.
• Mentor colleagues and help cultivate a culture of continuous learning, technical excellence, and customer obsession.

Strategic DevSecOps Consultant

Performance Marketing

• Own the North America commercial and mid-market demand generation strategy, aligned to pipeline and revenue goals.
• Partner closely with sales leadership, account executives, BDRs, and RevOps to identify priorities, target segments, and growth opportunities.
• Plan and execute integrated campaigns across channels including paid media, email, webinars, content syndication, nurture, and retargeting.
• Build and run account-based and pipeline acceleration programs for priority accounts and segments.
• Create and manage regional campaign calendars and execution plans that align with quarterly business objectives.
• Collaborate with product marketing on messaging, positioning, launches, and persona-based campaign development.
• Work with content, brand, and web teams to develop landing pages, campaign assets, nurture journeys, and conversion paths.
• Partner with marketing operations to ensure clean campaign setup, attribution, reporting, lead routing, and funnel visibility.
• Analyze campaign performance and pipeline impact, then optimize based on data, conversion trends, and sales feedback.
• Bring a test-and-learn mindset to channel mix, messaging, offers, and segmentation.
• Help improve how demand generation operates by identifying smarter workflows, automation opportunities, and scalable execution models.

Senior Demand Generation Manager, Commercial & Mid-Market

Business Development Rep

• Drive adoption and best practices for AI-powered sales development across the BDR organization.
• Leverage AI tools to improve prospect research, account prioritization, personalization at scale, and outreach effectiveness.
• Partner with RevOps and GTM Systems teams to evaluate and deploy emerging AI technologies that increase team productivity and pipeline generation.
• Own the evolution of the BDR operating model, including AI-enabled prospecting, automation strategy, workforce productivity, and future talent development.
• Directly manage a team of 6–15 BDRs across outbound and inbound coverage in North America.
• Build a coaching-first culture through structured 1:1s, call reviews, skills training, and career development planning.
• Hire, onboard, and ramp new BDRs to full productivity within 60–90 days.
• Create individualized development plans and clear promotion paths for top performers.
• Foster a high-energy, inclusive team culture grounded in accountability and continuous improvement.
• Own the team's pipeline contribution targets—qualified meetings held, SAOs, and pipeline dollar value.
• Drive both outbound prospecting (cold outreach, sequences, LinkedIn) and inbound follow-up motions across the NA territory.
• Monitor and improve key funnel metrics: activity rates, conversion rates, average response times, and pipeline aging.
• Partner with Revenue Operations to ensure accurate forecasting, clean CRM hygiene, and actionable reporting.
• Hold the team accountable to daily, weekly, and monthly activity and outcome targets.
• Collaborate with Marketing on campaign alignment, messaging, ICP targeting, and inbound SLA adherence.
• Work closely with Account Executives and Sales leadership to ensure smooth BDR-to-AE handoffs and feedback loops.
• Partner with Enablement to develop and iterate on playbooks, sequences, objection handling frameworks, and new product messaging.
• Provide market and competitive intelligence back to Product Marketing and GTM leadership.
• Contribute to territory planning, segmentation strategy, and headcount modeling.

Development Support Engineer

Strategic DevSecOps Consultant

Senior Demand Generation Manager, Commercial & Mid-Market

Senior Manager, Business Development – North America