Development Support Engineer

CloudBees

Development Support Engineer helping CloudBees customers with product usage and technical issues. Collaborating with Support and Engineering teams to enhance customer experience.

Posted 7/3/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $105,000 per yearWebsite

Tech Stack

Tools & technologies

CloudDockerJavaJenkinsKubernetesLinuxOpen SourceShell Scripting

About the role

Key responsibilities & impact

Answer customer questions about product usage and best practices.
Diagnose complex technical issues and provide solutions or workarounds.
Connect with customers through a ticketing system, with phone support sometimes required for complex or urgent issues.
Collaborate frequently with members of the Support and Engineering teams.
Contribute to documentation.
Contribute to internal software tools to automate diagnosis of customer issues.
Work a weekend on-call rotation every 4-8 weeks (daytime hours only).

Requirements

What you’ll need

Good working knowledge of popular DevOps tools and services such as: Jenkins, Docker, Artifactory/Nexus, Kubernetes, git & GitHub.
Basic Linux system administration knowledge.
Good communication skills (English language fluency required).
The ability to work independently.
The ability to build knowledge of new technologies easily.
A sense of empathy with our customers.
Year of experience - minimum 5 years and above.
System administration knowledge, especially Linux, storage, and/or networking.
Knowledge of common enterprise environments & technologies such as LDAP & databases.
Knowledge of common web application architectures, SSL, REST API concepts, etc.
Understanding of Continuous Integration and Continuous Deployment concepts and practices.
Experience with cloud computing environments.
Programming experience, anything from shell scripting to Java development.
Open source community contributions, especially Jenkins.
Previous experience in customer-facing roles.
Computer Science / IT degree or equivalent work experience.
Certifications: Cloud computing providers, Kubernetes, etc.

Benefits

Comp & perks

Health Insurance
Dental Insurance
Vision Insurance
Short & Long Term Disability
Life Insurance
HSA/FSA
Remote Work Environment
Flexible Time Off
Paid Company Holidays
Parental Leave
Variable Bonus Plan dependent on your role
Stock grant opportunities dependent on your role
401(k) with Company Match

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

JenkinsDockerKubernetesGitGitHubShell ScriptingJava DevelopmentREST API ConceptsSSLDatabase Knowledge

Soft Skills

Good Communication SkillsEmpathyAbility to Work IndependentlyQuick Learner

Certifications

Cloud Computing CertificationsKubernetes Certification