Professional Services Engineer
ONE2ONE Inc
AzureCloudVMware
Cloud Onboarding Engineer
Cloud at Work
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $75,000 - $90,000 per year
Job Level
Mid-LevelSenior
Tech Stack
AzureCloudVMware
About the role
- Administer a variety of technical projects related to the setup, maintenance, onboarding, and support of Cloud at Work’s new and existing clients.
- Act as a voice for the client as needed.
- Manage new client onboardings into VMware and Azure, change requests and upgrades.
- Respond to tickets and requests from clients, partners, and internal teams following our SLAs.
- Serve as senior support escalation.
- Participate in after-hours on-call.
- Develop and create documentation for both internal and client-specific environments.
- Develop and recommend cost-saving technical system and process improvements.
- Perform special projects assigned by the Onboarding Team Lead.
- Report and work under the direction of the Onboarding Team Lead.
Requirements
- A degree in a technology field or 5+ years of experience in a similar position.
- Ability to interface with individuals at all levels within a client’s organization in a professional manner and strive to maintain constructive working relationships.
- Demonstrated success in working with people in establishing goals, objectives, and change management plans.
- Strong communication and collaboration skills.
- Experience/training in providing technical support.
- Ability to perform a wide variety of duties and responsibilities with accuracy and speed under pressure of time sensitive deadlines.
- Ability to perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner.
- Demonstrate integrity, ingenuity, and inventiveness in the performance of assigned tasks.
- Ability to easily adapt to and learn new technologies.
- Maintain important records efficiently and accurately.
- Maintain confidentiality of information processed or prepared.
- Perform duties and responsibilities independently.
- Ability to coordinate, research, and analyze special projects/reports.
- Establish and maintain effective working relationships with other Cloud at Work employees, supervisory personnel, clients, and partners.
- Perform time management and scheduling functions, meet deadlines, and set project priorities.
- Must possess positive, professional interpersonal skills.
- Technical Skills Required: Experience in administering Microsoft Windows Servers (2016/2019/2022/2025); building/maintaining/supporting RDS and AVD; building and supporting Virtualization Technologies (VMware and Azure); Firewall administration (Barracuda a plus).
- Preferred: Experience with Sage products; Experience with ConnectWise Automate and Manage, LogicMonitor, vCenter/vCloudDirector, Nerdio, Azure, IT Glue/BitWarden.
- This job may require access to customer information, systems, and/or premises and may require customer approval for such access.
