Cloud at Work 

Solutions Engineer

• Administer a variety of technical projects related to the setup, maintenance, onboarding, and support of Cloud at Work’s new and existing clients.
• Act as a voice for the client as needed.
• Manage new client onboardings into VMware and Azure, change requests and upgrades.
• Respond to tickets and requests from clients, partners, and internal teams following our SLAs.
• Serve as senior support escalation.
• Participate in after-hours on-call.
• Develop and create documentation for both internal and client-specific environments.
• Develop and recommend cost-saving technical system and process improvements.
• Perform special projects assigned by the Onboarding Team Lead.
• Report and work under the direction of the Onboarding Team Lead.

Cloud Onboarding Engineer